Masoom Ali Email & Phone Number

Lahore, Pk

Lahore, Punjab, Pakistan

Rawalpindi, Punjab, Pakistan

• Infrastructure provisioning and configuration using tools like Terraform or Cloud Formation• CI/CD pipeline management for automated and reliable software releases• Administration of version control systems like Git for collaboration and change tracking• Automation of configuration management using tools like Ansible, Chef, or Puppet• Implementation of monitoring and alerting solutions for system availability and performance• Utilization of Docker and Kubernetes for… Show more • Infrastructure provisioning and configuration using tools like Terraform or Cloud Formation• CI/CD pipeline management for automated and reliable software releases• Administration of version control systems like Git for collaboration and change tracking• Automation of configuration management using tools like Ansible, Chef, or Puppet• Implementation of monitoring and alerting solutions for system availability and performance• Utilization of Docker and Kubernetes for containerization and orchestration• Prioritization of security measures and compliance standards• Facilitation of effective collaboration and communication among teams• Incident resolution and root cause analysis for production issues• Continuous learning and professional development in the field of DevOps. Show less

Lahore, Pakistan

• Level 1 support for CI/CD pipeline tools (BitBucket, GitHub, Jenkins, Concord, Nexus Repository)• Management of Azure and AWS Cloud platforms for smooth service and application deployment• Efficient management and integration of Azure AD with various tools for workflow optimization• Maintenance of Kaspersky Cloud for system security and virus-free environment• Architecture-level support throughout artifact development and deployment process• Prompt resolution of CI/CD… Show more • Level 1 support for CI/CD pipeline tools (BitBucket, GitHub, Jenkins, Concord, Nexus Repository)• Management of Azure and AWS Cloud platforms for smooth service and application deployment• Efficient management and integration of Azure AD with various tools for workflow optimization• Maintenance of Kaspersky Cloud for system security and virus-free environment• Architecture-level support throughout artifact development and deployment process• Prompt resolution of CI/CD issues through Zoom and Teams sessions• Collaboration with engineering and operational teams for process automation and secure, scalable systems• Reviewing and optimizing deployment environments, troubleshooting infrastructure issues, enhancing monitoring capabilities• Deployment and configuration of web servers (Apache, Nginx) and DHCP/DNS servers for network operations Show less

Lahore, Punjab, Pakistan

As a senior member of the System team at Confiz, I have a range of responsibilities related to supporting their CI/CD pipeline and overseeing various tasks. These include:• Managing and administering company email accounts and email groups.• Handling administration for tools such as GitHub, Basecamp, JIRA, and access management.• Managing asset allocation and maintaining inventory.• Playing a key role in managing company assets, including hardware and software… Show more As a senior member of the System team at Confiz, I have a range of responsibilities related to supporting their CI/CD pipeline and overseeing various tasks. These include:• Managing and administering company email accounts and email groups.• Handling administration for tools such as GitHub, Basecamp, JIRA, and access management.• Managing asset allocation and maintaining inventory.• Playing a key role in managing company assets, including hardware and software purchases.• Conducting network troubleshooting and performing maintenance activities.• Utilizing automation tools for efficient installation of operating systems and software.• Administering the access management system and office security system, including CCTV monitoring.In summary, my role in the System team at Confiz involves providing support for the CI/CD pipeline and carrying out tasks related to email administration, tool management, asset allocation, network maintenance, automation, and security system administration. Show less

Lahore, Punjab, Pakistan

• Provide support for various communication channels (phone, internet, fax, email) to professors, students, and staff.• Ensure timely response to inquiries and coordinate customer service needs with other departments.• Manage the deployment and return process of the clinical evaluation system.• Track and manage product demonstration kits for the sales team.• Use a customer case tracking system to manage inbound complaints.• Diagnose and resolve routine technical system… Show more • Provide support for various communication channels (phone, internet, fax, email) to professors, students, and staff.• Ensure timely response to inquiries and coordinate customer service needs with other departments.• Manage the deployment and return process of the clinical evaluation system.• Track and manage product demonstration kits for the sales team.• Use a customer case tracking system to manage inbound complaints.• Diagnose and resolve routine technical system issues.• Coordinate problem resolution and escalate complex issues to Level 3 team members.• Assist customers with updates, upgrades, and routine preventative maintenance.• Contribute to continuous process improvement for support tools and troubleshooting techniques.• Act as a "best-practice champion" for the support staff.• Lead knowledge base publishing for support issues.• Train new hires in customer service and CRM usage for deployment personnel.• Collaborate with R&D in testing and optimizing product support techniques and tools.• Conduct post-deployment audits to identify trends in product misuse at customer sites. Show less

Lahore, Punjab, Pakistan

As part of my job responsibilities, • I proficiently install and configure computer hardware, operating systems, and applications. • I monitor and maintain computer systems and networks, promptly addressing any issues that arise. • Troubleshooting and problem-solving are integral parts of my role, involving the diagnosis and resolution of system and network problems. • Additionally, I handle user account management tasks, ensuring the setup of new accounts and resolving… Show more As part of my job responsibilities, • I proficiently install and configure computer hardware, operating systems, and applications. • I monitor and maintain computer systems and networks, promptly addressing any issues that arise. • Troubleshooting and problem-solving are integral parts of my role, involving the diagnosis and resolution of system and network problems. • Additionally, I handle user account management tasks, ensuring the setup of new accounts and resolving password-related issues. • Timely response, task completion, and effective case management are priorities, as well as establishing strong customer relationships and facilitating smooth communication and collaboration. Lastly, • I test and evaluate new technologies, staying updated with advancements in the field. Show less

Bs (Information Technology), Computer Systems Networking And Telecommunications

BS (COMPUTER SCIENCE), BS (INFORMATION TECHNOLOGY)

Faculty Of Arts, Intermediate Of Faculty Of Arts (Fa), B

Intermediate of Faculty of Arts (FA)

Matric, Scince, B

Matric In Science (Biology)