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Masoom Shah Email & Phone Number

Senior Product Manager and Technical Program Manager at Qualtrics
Location: Washington Dc-Baltimore Area, United States 8 work roles 2 schools
1 work email found @clarabridge.com 2 phones found area 571 LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 2 phones

Work email m****@clarabridge.com
Direct phone (571) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Qualtrics
Role
Senior Product Manager and Technical Program Manager
Location
Washington Dc-Baltimore Area, United States
Company size
5770 employees

Who is Masoom Shah? Overview

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Quick answer

Masoom Shah is listed as Senior Product Manager and Technical Program Manager at Qualtrics, a with 5770 employees, based in Washington Dc-Baltimore Area, United States. AeroLeads shows a work email signal at clarabridge.com, phone signal with area code 571, and a matched LinkedIn profile for Masoom Shah.

Masoom Shah previously worked as Senior Product Manager / Technical Program Manager at Qualtrics and Senior Manager, Voice Center of Excellence at Clarabridge (Acquired By Qualtrics). Masoom Shah holds Masters Of Information Management from University Of Maryland.

Company email context

Email format at Qualtrics

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{first}.{last}@clarabridge.com
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AeroLeads found 1 current-domain work email signal for Masoom Shah. Compare company email patterns before reaching out.

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Profile bio

About Masoom Shah

Experienced Product and Engineering leader with over 14 years of success in shaping and executing a product vision that delivers scalable, SaaS-based solutions for B2B enterprise clients. I’m passionate about defining product roadmaps and managing the entire lifecycle—from feature ideation and product launches to field enablement—aligning each stage with a long-term strategy, enhancing customer satisfaction, and building consensus among stakeholders across GTM, Customer Success, and beyond to achieve high-impact results. Adept at navigating organizational change, adapting to shifting roles, and leading through transformation with clarity and purpose.

Listed skills include Requirements Gathering, Product Administration, Systems Analysis, Business Process Improvement, and 32 others.

Current workplace

Masoom Shah's current company

Company context helps verify the profile and gives searchers a useful next step.

Qualtrics
Qualtrics
Senior Product Manager and Technical Program Manager
Washington, DC, US
Website
qualtrics.com
Employees
5770
AeroLeads page
Company profile
View company profile Email format
8 roles

Masoom Shah work experience

A career timeline built from the work history available for this profile.

Senior Product Manager And Technical Program Manager

Qualtrics

Washington, Dc, Us

Senior Product Manager / Technical Program Manager

Current
Qualtrics

Provo, Ut And Seattle, Wa, Us

Lead product strategy and execution for Identity Services and Enterprise Admin platforms, focusing on identity management, data governance, and scalability. Launched usage-based pricing models, increasing transparency and growing deal sizes by a significant margin. Directed seamless user management integration between Qualtrics and Clarabridge, enhancing post-acquisition client adoption. Strengthened security frameworks, including two-factor authentication, boosting customer trust. Led FedRAMP certification efforts, unlocking multi-million dollar growth in public sector sales. Drove the AWS North initiative, transitioning from a monolithic to a microservices architecture, tripling scalability.

Jan 2022 - Present

Senior Manager, Voice Center Of Excellence

Clarabridge (Acquired By Qualtrics)

• Founding member of the Voice Center of Excellence (COE), scaled the Voice-to-Text (VTT) business from 0 to 1. Expanding the team several-fold within 18 months to support rapid expansion and market needs• Revamped the post-sales customer implementation lifecycle by redefining project delivery plans, budgets, resourcing, and milestone definitions. Implemented best practices that accelerated time-to-market by 40% and faster customer onboarding.• Specialized in launching call center analytics dashboards, optimizing call extraction automation pipelines, and achieving world-class transcription accuracy. Delivered tailored solutions for healthcare, insurance, banking, airlines, and hospitality clients, driving improvements in agent scorecards and boosting CSAT scores.

Jun 2019 - Dec 2021

Manager, Product Operations

Clarabridge (Acquired By Qualtrics)

• Progressed from Support Engineer to lead a team of 10 product support engineers. Managed Tier 2 & 3 escalations, ensuring 99.5% operational uptime for the Customer Experience (CX) suite, driving high levels of customer renewals and system reliability.• Led the automation of the proprietary upgrade cycle, reducing deployment time from 24 hours to just 2 hours, streamlining operations and reducing overall product downtime during upgrades.• Awarded the Clarabridge Culture Code Award, "Obsessed with Customer Success," for championing customer needs and driving impactful product enhancements.

Oct 2017 - May 2019

Team Lead, Product Operations

Clarabridge (Acquired By Qualtrics)
Oct 2016 - Sep 2017

Senior Technical Analyst, Product Operations

Clarabridge (Acquired By Qualtrics)
Jan 2014 - Sep 2016

Support Engineer, Customer Care

Clarabridge (Acquired By Qualtrics)
Mar 2012 - Dec 2013
Team & coworkers

Colleagues at Qualtrics

Other employees you can reach at qualtrics.com. View company contacts for 5770 employees →

KH Kai Han Kai Han Colleague at QualtricsGreater Sydney Area, Australia View → GR Garrett Richey Garrett Richey Colleague at QualtricsWashington, District Of Columbia, United States View → JH Jeff Hilton Jeff Hilton Colleague at QualtricsMadison, Wisconsin, United States View → GS Gilberto Silva Gilberto Silva Colleague at QualtricsOsasco, São Paulo, Brazil View → CM Cydney Miller, Mba, Sphr Cydney Miller, Mba, Sphr Colleague at QualtricsTampa, Florida, United States View → DP Daniel Pacheco Daniel Pacheco Colleague at QualtricsSalt Lake City, Utah, United States View → TC Trystan Cannon Trystan Cannon Colleague at QualtricsRedmond, Washington, United States View → SN Sean Norris Sean Norris Colleague at QualtricsSeattle, Washington, United States View → TT Tuvshin Tulga Tuvshin Tulga Colleague at QualtricsBothell, Washington, United States View → CA Carlos Alemán Carlos Alemán Colleague at QualtricsMexico City, Mexico View →
2 education records

Masoom Shah education

Masters Of Information Management

University Of Maryland

Bachelors Of Engineering (Information Technology)

University Of Mumbai
FAQ

Frequently asked questions about Masoom Shah

Quick answers generated from the profile data available on this page.

What company does Masoom Shah work for?

Masoom Shah works for Qualtrics.

What is Masoom Shah's role at Qualtrics?

Masoom Shah is listed as Senior Product Manager and Technical Program Manager at Qualtrics.

What is Masoom Shah's email address?

AeroLeads has found 1 work email signal at @clarabridge.com for Masoom Shah at Qualtrics.

What is Masoom Shah's phone number?

AeroLeads has found 2 phone signal(s) with area code 571 for Masoom Shah at Qualtrics.

Where is Masoom Shah based?

Masoom Shah is based in Washington Dc-Baltimore Area, United States while working with Qualtrics.

What companies has Masoom Shah worked for?

Masoom Shah has worked for Qualtrics, Clarabridge (Acquired By Qualtrics), and International Raw Materials Ltd..

Who are Masoom Shah's colleagues at Qualtrics?

Masoom Shah's colleagues at Qualtrics include Kai Han, Garrett Richey, Jeff Hilton, Gilberto Silva, and Cydney Miller, Mba, Sphr.

How can I contact Masoom Shah?

You can use AeroLeads to view verified contact signals for Masoom Shah at Qualtrics, including work email, phone, and LinkedIn data when available.

What schools did Masoom Shah attend?

Masoom Shah holds Masters Of Information Management from University Of Maryland.

What skills is Masoom Shah known for?

Masoom Shah is listed with skills including Requirements Gathering, Product Administration, Systems Analysis, Business Process Improvement, Project Management, Sdlc, Sharepoint, and Databases.

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