Masoom S. Email & Phone Number

United Kingdom

London, Greater London, United Kingdom

- Subject matter expert on Adyen UKs margin forecasting, financial performance and business practices. - Integral part of the cross functional UK planning and implementation team to achieve forecasted margin growth. - Co-ordinating with various teams in HQ to achieve strategic growth and recognise barriers to forecast achievement. - Provide commercial.

London, United Kingdom

- Responsible for global pricing and negotiating with volumes of customers ranging from £50 million to £12 billion pa in various market segments.- Conducting impact analysis of various costs that affect company revenue and ensuring customer pricing is done accordingly.- Assisting in analysing gross margins to highlight essential areas of improvement and.

- Responsible for pricing of high volume and turnover customers by analysing costs to service versus revenue benefits and approve/decline new offers accordingly.- Recognize revenue opportunities within the business by cost reduction, process improvisation and introduction of new pricing methods.- Updating internal models and dashboards to ensure data is.

Egham, Surrey

- Product cost and pricing model maintenance for X-Border, B2C and pick/pack functions.- Postage invoice rate reconciliation and confirmation.- Production of brokerage report including monthly postage saving cost report.- X-Border cost maintenance, updating brokerage matrix in BMS and production of new matrix.- Creation and maintenance of customer specific.

Watford, United Kingdom

- Collecting, analysing, evaluating, and reporting data for the Senior Management Team (SMT)- Analyse and calculating cost of borrowing to customers versus cost of lending to the company and highlighting areas of concern to SMT.- Analysing existing revenue contribution of different product offerings to the business and presenting the same to SMT.

London, United Kingdom

- Handling Inbound Customer Calls with Technical Tier 1 Issues. (Approx 80-90 calls a day)- Giving online solutions to customers and entering details of the calls in customer accounts.- Updating customer queries on the systems and passing on to relevant Tier 2 technical departments if required.- Providing supervisory back up on a need basis.

Ahmedabad Area, India

- Handling team of 6 agents undertaking quality audits.- Liaising with external audit agencies conducting Customer Satisfaction Surveys for data allocation and collation of customer feedback.- Analysing customer feedback received from external audit agencies and presenting the same to SMT.- Analysing data of internal teams based on their current.

Ahmedabad Area, India

- Heading state level quality audits and analysis team of 19 agents- Studying business processes individually and assessing performance levels of each to recognize areas of non-compliance or improvement / improvisation requirements.- Giving necessary feedback to franchisee owners and respective business development managers on areas of improvement required.

Ahmedabad, Gujarat, India

Bachelor Of Commerce (B.Com.), Advanced Accountancy And Statistics, A (Hons In Economics)

Diploma In Marketing Management, Business, Management, Marketing, And Related Support Services, A+