Masoom S. Email & Phone Number

United Kingdom

London, Greater London, United Kingdom

- Subject matter expert on Adyen UKs margin forecasting, financial performance and business practices. - Integral part of the cross functional UK planning and implementation team to achieve forecasted margin growth. - Co-ordinating with various teams in HQ to achieve strategic growth and recognise barriers to forecast achievement. - Provide commercial pricing for merchants > 500m in annual volume to sales team.- Identifying strong merchant industries which have provided higher profitability and guiding sales teams to enable more focussed sales approach.- Conducting quarterly meetings with senior account management team in various merchant re- pricings, business reviews and product performance queries.- Training all UK teams on internal SQL based reporting system Looker and also part of the global UAT team for new releases and amendments.- The go-to person for all financial analysis, data driven decisions and performance tracking in Adyen UK.- Team lead for Adyen apprentices, responsible for coaching, mentoring and managing them on their journey with Adyen and beyond.

London, United Kingdom

- Responsible for global pricing and negotiating with volumes of customers ranging from £50 million to £12 billion pa in various market segments.- Conducting impact analysis of various costs that affect company revenue and ensuring customer pricing is done accordingly.- Assisting in analysing gross margins to highlight essential areas of improvement and forecasting sales targets based on historical performance.- Analysing impact of market movements on new and existing customers to enable effective communication.- Conducting various internal trainings and presenting to senior members of management my findings and suggestions to enable informed decision making.- Suggesting and implementing various internal reporting mechanisms that enhance performance of team members and expedite day-to-day tasks.

- Responsible for pricing of high volume and turnover customers by analysing costs to service versus revenue benefits and approve/decline new offers accordingly.- Recognize revenue opportunities within the business by cost reduction, process improvisation and introduction of new pricing methods.- Updating internal models and dashboards to ensure data is accurate and up-to-date.- Analyzing revenue performance of existing markets to suggest change initiatives where required.- Studying various service costs that affect revenue margins and see if internal processes can be revised to reduce the same.- Work towards turning existing negative revenue customers into positive hence contributing to revenue targets. - Helping sales team on various adhoc queries related to products and offerings for sales calls.

Egham, Surrey

- Product cost and pricing model maintenance for X-Border, B2C and pick/pack functions.- Postage invoice rate reconciliation and confirmation.- Production of brokerage report including monthly postage saving cost report.- X-Border cost maintenance, updating brokerage matrix in BMS and production of new matrix.- Creation and maintenance of customer specific routing matrices and competitor rate comparisons for all product areas- Customer account creation and master data maintenance. Response and resolution of customer billing queries.- Product material code creation and maintenance and pricing data maintenance in SAP.

Watford, United Kingdom

- Collecting, analysing, evaluating, and reporting data for the Senior Management Team (SMT)- Analyse and calculating cost of borrowing to customers versus cost of lending to the company and highlighting areas of concern to SMT.- Analysing existing revenue contribution of different product offerings to the business and presenting the same to SMT- Calculating and reporting on the sensitivity analysis regarding the change in interest rates, affecting the mortgage payments of customers on variable rates which might affect the profitability of the company’s cashflow.- Providing Competitor Analysis to SMT by comparing the rates of interest, profitability, market coverage, product offering, mortgage arrears, repossessions and mortgage redemptions.- Forecasting the impact of Contract Variations and New product launch on the Revenue stream of the company annually. - Calculating profitability ratios for individual intermediaries, by calculating earnings as compared to its expenses- Understanding business requirements to formulate new reports / reporting models and improvise existing reports on a regular basis. - Analysing business operations to determine profitability as well as to create a baseline for operational changes and action.- Highlighting performance of specific products and offers in order to guide Marketing team to make correct decisions to best meet market and customer requirements.- Highlighting intermediary performance with respect to quality of application submitted, conversion ratios and response time for new customers introduced.- Handling role of a Business Objects Super User ( XIR3 ) to provide information to back end IT team regarding changes required and issues occurred on the systems- Acting as a bridge between report users and I.T. team to communicate specific data requirements and ensure the same are met.

London, United Kingdom

- Handling Inbound Customer Calls with Technical Tier 1 Issues. (Approx 80-90 calls a day)- Giving online solutions to customers and entering details of the calls in customer accounts.- Updating customer queries on the systems and passing on to relevant Tier 2 technical departments if required.- Providing supervisory back up on a need basis.

Ahmedabad Area, India

- Handling team of 6 agents undertaking quality audits.- Liaising with external audit agencies conducting Customer Satisfaction Surveys for data allocation and collation of customer feedback.- Analysing customer feedback received from external audit agencies and presenting the same to SMT.- Analysing data of internal teams based on their current performance, service level adherence, pre set targets, previous performance, business expectations and versus other teams.- Formulating consolidated action plans in alliance with various teams for service improvement- Taking up various inter departmental projects based DMAIC methodology of Six Sigma for quality improvement. - Preparing and making presentations to Senior Management teams in all circles of my findings and suggesting corrective action for performance improvement

Ahmedabad Area, India

- Heading state level quality audits and analysis team of 19 agents- Studying business processes individually and assessing performance levels of each to recognize areas of non-compliance or improvement / improvisation requirements.- Giving necessary feedback to franchisee owners and respective business development managers on areas of improvement required and suggesting necessary action plans for follow up in next visit. - Handling collation of large databases with help of Data Warehouse Team and IT Team to study customer trends and behaviour patterns and find linkage to internal processes to realign and improvise the same to better meet consumer expectations and satisfaction levels.- Making presentations to senior management teams on findings, suggested corrective actions and performance improvements therewith.

Ahmedabad, Gujarat, India

Bachelor Of Commerce (B.Com.), Advanced Accountancy And Statistics, A (Hons In Economics)

Diploma In Marketing Management, Business, Management, Marketing, And Related Support Services, A+