Mahmoud Asraf Email & Phone Number

Abu Dhabi, Uae

• Recommending Training techniques and the use of different or new technologies• Develop procedures for training for users to implement the use of new software• Train instructional staff in new content or programs• Mentor and coach staff to improve their skills • Develop the design of instructional user manuals, and create standardized training procedures• Review and recommend textbooks and other educational materials• Observe the work of staff to evaluate performance… Show more • Recommending Training techniques and the use of different or new technologies• Develop procedures for training for users to implement the use of new software• Train instructional staff in new content or programs• Mentor and coach staff to improve their skills • Develop the design of instructional user manuals, and create standardized training procedures• Review and recommend textbooks and other educational materials• Observe the work of staff to evaluate performance, and to recommend changes that could strengthen training skills• Working with QA and Configuration Management teams to prepare and release documentation in accordance with product release schedules.• Planning, and managing documentation projects for product releases.• Test current products and identifying deficiencies• Suggest solutions to identified product problems • Investigate product quality in order to make improvements to achieve better customer satisfaction• Plan, create and manage the overall Quality Planning strategy• Collaborate with the Product Development team to ensure consistent project execution• Identify quality assurance process bottleneck and suggest actions for improvement • Oversee continuous improvement projects • Collect quality data • Writing for a variety of audiences, from non-technical end users to programmers, system administrators, and integrator's.• Write Manuals for end users as per user privileges and profile• Translate the Manuals to Arabic • Establish team policies and procedures, conforming to existing styles, policies, and procedures.• Oversee peer editing and production review work.• Integrate use case and functional data into user documentation and examples.• Prepare and present reports and metrics to Senior Management• Providing training to development teams on how to track, plan and analyze using JIRA• Tracking all projects for seamless releases using JIRA, and SVN System Show less

IT and Technical Expertise:Mahmoud is well qualified Network Administrator. He has been responsible for designing, setting up, maintaining, and administrating the Network. With extensive solid back ground in the IT industry I have participated in different roles in the (EIS) Framework, in area such Enterprise Architecture (EA), which include: (Manage Information Technology change, Improve IT investment decisions, Improve communication and collaboration, Improve utilization of resource,… Show more IT and Technical Expertise:Mahmoud is well qualified Network Administrator. He has been responsible for designing, setting up, maintaining, and administrating the Network. With extensive solid back ground in the IT industry I have participated in different roles in the (EIS) Framework, in area such Enterprise Architecture (EA), which include: (Manage Information Technology change, Improve IT investment decisions, Improve communication and collaboration, Improve utilization of resource, Simplify procedures), Technical Service providing appropriate and timely technical support and guidance to all users with respect to their IT need, Responsible for overseeing all activities performed in support of web site including posting upgrades acquisition of new hardware and software, Security Services which include: (Identified required levels of Security, Implemented, designed and audited policy, Implemented and designed a delegation of authority strategy, Implemented and designed the placement and inheritance of security policies).Managerial Skills and Leadership:Mahmoud has unique Managerial Skills and Transformational Leadership style, Mahmoud is an outstanding specialist director can set the role model for the employees by emphasizing on vision, mission, goals, and the objectives, then set strategic planning to obtain highest level of achievement, Utilizing follow through strategy, encourage, coach and fostering Innovation, and Innovative thinking, stress on time control and employs resources s to reduce replication and ineffectiveness.Internal Client Relationships:I have excellent communication, resource planning and organizational skills, allowing me to work independently and as a team member. Mahmoud a dedicated self-starter with the ability to identify, assess & resolve problems rapidly and effectively. He consistently promotes client service throughout the teams, and set challenging goals for himself. Show less

Oversee the ICDL Program to Air Force Cadets in collaboration with ICDL GCCOversee the IC3 Program to Air Force Cadets at KBZCurriculum Development Classroom ManagementTeaching (MS Office: MS Word Excel PowerPoint) Introduction to Computing/Introduction to Hardware maintenance/Introduction to Operating Systems/Internet and CommunicationsTrained staff in new application development environments/utilitiesDeveloped professional programs based on the clients needDesigned and… Show more Oversee the ICDL Program to Air Force Cadets in collaboration with ICDL GCCOversee the IC3 Program to Air Force Cadets at KBZCurriculum Development Classroom ManagementTeaching (MS Office: MS Word Excel PowerPoint) Introduction to Computing/Introduction to Hardware maintenance/Introduction to Operating Systems/Internet and CommunicationsTrained staff in new application development environments/utilitiesDeveloped professional programs based on the clients needDesigned and managed the development of Microsoft Windows Advanced Server, Design, Implement, and Manage Exchange ServerDesign, Implement, and Manage ISA Server Design, Implement, and Manage Trend Antivirus ServerOversee server administration, server revision control and maintenance including software, firmware and updatesOversee and maintain KBZ site at the AFAD domain Communicate clearly with technical and non-technical staff Installing Windows 2003 Professional and Adv. ServerImplementing and administering resourcesImplementing, managing and troubleshooting resourcesMonitoring and optimizing system performance and reliability Show less

Managing a LAN workgroupMicrosoft ISA Server and firewall experienceInstalling Windows 2003 Professional and Adv. ServerImplementing and administering resourcesImplementing, managing and troubleshooting resourcesMonitoring and optimizing system performance and reliabilityConfiguring and troubleshooting the Desktop environmentConfiguring IP routing, remote access and virtual private networkingConfiguring and managing Windows Internet Name Service… Show more Managing a LAN workgroupMicrosoft ISA Server and firewall experienceInstalling Windows 2003 Professional and Adv. ServerImplementing and administering resourcesImplementing, managing and troubleshooting resourcesMonitoring and optimizing system performance and reliabilityConfiguring and troubleshooting the Desktop environmentConfiguring IP routing, remote access and virtual private networkingConfiguring and managing Windows Internet Name Service (WINS)Dynamic Host Configuration Protocol (DHCP)Managing Web services and network connectionsManaging users and groupsManaging disk storageManaging access to files and foldersAdministering the Distributed file systemConfiguring local and network printingAdministering Terminal ServicesConfiguring a Windows 2000 certificate authorityCreating a Windows 2000 Active Directory domainInstalling and configuring objects within the Active DirectoryMonitoring and managing various aspects of the Active DirectoryManaging new features of the Active Directory, including securityconfiguration, the use of Group Policies, DNS and software deploymentTroubleshooting various aspects of the Active DirectorySeminar on the Future of Networking.Configuring and managing a Domain Name Service (DNS) server Show less

Uae

Teaching (MS Office: MS Word Excel PowerPoint)/ Introduction to Computing/Introduction to Hardware maintenance/Introduction to Operating Systems/Visual Basic/Internet and Communications/ICDL Program to Air Force Cadets Teaching all levels and skillsDesigning curricula for all levelsWriting, teaching and testing material Assessing and monitoring cadets’ progress and achievementParticipating in Professional and Staff Development and MeetingsPreparing detailed lesson… Show more Teaching (MS Office: MS Word Excel PowerPoint)/ Introduction to Computing/Introduction to Hardware maintenance/Introduction to Operating Systems/Visual Basic/Internet and Communications/ICDL Program to Air Force Cadets Teaching all levels and skillsDesigning curricula for all levelsWriting, teaching and testing material Assessing and monitoring cadets’ progress and achievementParticipating in Professional and Staff Development and MeetingsPreparing detailed lesson plans, assessments and reportsDesigning and maintaining network structureOperating and maintaining the following servers:Domain controller (install and configure advanced 2000l2003 server with Active directory, DNS Server, DHCP Server)Backup Domain controllerFile server, Print serverExchange ServerAnti Virus Servers Trend microImplementing Organizational Unit StructureCreating OUS (organization units) for users, Groups, and Computers.Creating users according to their position within the College , which include their password resection, logging hours, network home folder Managing ISA Server and firewall Developing, designing and creating comprehensive technical and operational architecture solutions for IT Gathering of business requirements for IT projects and needs, establishing project definitions and scopes, developing project staffing requirements, discovery of infrastructure and equipment requirements, network, and systems configurations.Monitoring and upgrading IT systems Identifying and prioritizing daily IT tasksDaily Consulting with administration.Planning and supervising expansion of networks (add new servers, software applications and network hardware) Making sure that appropriate and timely technical support and guidance are provided to all teachers/ employees with respect to their IT needsImplementing security policies to ensure confidentiality Show less

Installed, configured and managed Microsoft Windows 2000 servers provided solutions utilizing standard messaging and directory products and servicesPlanned, coordinated and deployed IT infrastructure solutions to meet current IT infrastructure standardsManaged and administered networks and servers running MS Windows 2000 servers and Active Directory Administered MS Exchange 2000 and MS IIS servers, including maintaining DNS and MS ISA based firewallDefined and maintained… Show more Installed, configured and managed Microsoft Windows 2000 servers provided solutions utilizing standard messaging and directory products and servicesPlanned, coordinated and deployed IT infrastructure solutions to meet current IT infrastructure standardsManaged and administered networks and servers running MS Windows 2000 servers and Active Directory Administered MS Exchange 2000 and MS IIS servers, including maintaining DNS and MS ISA based firewallDefined and maintained standards related to Exchange server and Active DirectoryInstalled, configured and tested Exchange upgrades and new tools related to the Exchange serverDefined and implemented automation to improve the Exchange server environmentDefined and supported Disaster Recovery for the Exchange serverResponsible for interfacing Anti-Virus scanning tools with Exchange installationDefined and supported Disaster Recovery for the Exchange serverResponsible for interfacing Anti-Virus scanning tools with Exchange installationResponsible for overseeing all activities performed in support of the Company web site including posting upgrades acquisition of new hardware and software for the web site Defining requirements for and the implementation planning necessary for a new and improved web site Responsible for working with the unclassified web sites Web Content Manager to ensure that additions and changes to that web site align with customer requirementsCollected and organized content for web publication. Converted content into appropriate formatsPublished and maintained content on public and internal websitesDeveloped and maintained interfaces with back-end support and database applicationsKept up to date with developing web trends, website security issues, and implement new solutions as requiredImplemented corporate security policies to ensure confidentialityIdentified required levels of SecurityImplemented, designed and audited policyImplemented , designed a delegation of authority strategy Show less

Built up dynamic home pages using HTML, Front Page, ASP, Accesses, SQL and other graphic packagesWorked with end-users and Web staff to ensure website is developed according to specifications and meet Court system goalsDeveloped web-based, relational database applications to assist in all aspects of projects including gathering of end-user requirements and documentation of project specificationsAssisted in implementation strategy for all company-wide software and web… Show more Built up dynamic home pages using HTML, Front Page, ASP, Accesses, SQL and other graphic packagesWorked with end-users and Web staff to ensure website is developed according to specifications and meet Court system goalsDeveloped web-based, relational database applications to assist in all aspects of projects including gathering of end-user requirements and documentation of project specificationsAssisted in implementation strategy for all company-wide software and web projectsParticipated in the testing process through test review and analysis, test-witnessing and certification of softwareParticipated in the testing process through test review and analysis Show less

Mba, Master Of Business Administration

Bachelor Of Science, Technology & Computer Information Systems, 3.45

Activities and Societies: The American Foundry Society (AFS)

Associate Of Applied Business, Hospitality Management, 3.4

Activities and Societies: •The American Hotel & Motel Association: Hospitality law. Hospitality supervision •National Restaurant.