Who is Greg Massey? Overview
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Greg Massey is listed as Clinical Excellence Manager at Octagos, based in Greater Houston, United States. AeroLeads shows a matched LinkedIn profile for Greg Massey.
Greg Massey previously worked as Clinical Quality Manager at Irhythm Technologies, Inc. and Clinical Operations Manager at Irhythm Technologies, Inc.. Greg Massey holds Associates Of Applied Science, Nursing from Cisco College.
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Octagos
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Profile bio
About Greg Massey
As a results-oriented operations leader, I have a proven track record in the medical device and biotech industries. I specialize in process optimization, team development, and EHR implementation. My expertise has consistently delivered enhanced efficiency, profitability, and team satisfaction.My areas of expertise include.✔ Project Management: Lean Six Sigma Yellow Belt Certified, led multiple projects ranging from EHR Implementations to nursing internship and departmental internal communications projects. ✔Business Analytics: Use Tableau to build workbooks and dashboards for KPI (Key Performance Indicators) monitoring. Utilize software to query and collect data for analysis: MySQL, Python, and C++✔ Operational Management: Managed daily operations of 600+ team members providing services to accounts and customers, driving daily and monthly target goals. Monitoring turnaround times and ensuring SLAs (Service Level Agreements) were met.✔ Team Management: Oversaw direct reports, fostering development, monitoring KPIs, and driving operational excellence.✔ Salesforce Utilization: Oversaw customer requests and complaints as well as tracked regulatory complaints, internal and external, through Salesforce. ✔ Customer Complaint Handling: Resolved escalated complaints ranging from process inquiries to service recovery.✔ Sales Team Resource: Collaborated with sales team to respond to informational request as well as customer concerns. ✔ Presenting: Developed and delivered multiple presentations to varying audiences, physicians, nurses, multidisciplinary staff, executives, and board members.✔ Learning Management System Admin: Determined Vendor for LMS and created proposal for executive team approval. Created content for multidisciplinary staff. ✔ Budgeting: Determined departmental needs for annual budget from FTEs to equipment requirements as well as software vendors. Credentials: Registered Nurse (Compact License) and Lean Six Sigma Yellow Belt Technical Skills: |Microsoft Office: Word, PowerPoint, Power BI, Excel, Visio, Outlook, Teams | | Zoom | Salesforce | Splunk | Tableau | Google Suite | MySQL | Python | C++|
Current workplace
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6 roles · 15 years
Greg Massey work experience
A career timeline built from the work history available for this profile.
Clinical Quality Manager
Led clinical quality assurance team of 52, overseeing 600+ employees, impacting quality, productivity, promotion opportunities, quality of patient and staff reporting as well as regulatory compliance. Led Lean Six Sigma Yellow Belt projects to optimize workflows, processes, and regulatory compliance for global teams. Provided annual budget request including salary and FTE needs each fiscal year.• Led quality reconciliation reporting project that positively impacted 600 employee’s KPI’s and bonus eligibility requirements, reducing quarterly bonus over and under payments with potential cost savings of $50K annually.• Performed root cause analysis where provider couldn’t access their reports, determined it was related to recent software update. Collaborated with customer service and systems identifying affected accounts, structuring plan to notify accounts and providing timeline for resolution and mitigation.• Participated in cross-functional committees (Project Tiger Teams & Change Control Board), improving daily operations and system performance.
2023 - 2024
~1 yr
Clinical Operations Manager
Managed individual teams (20 - 25 technicians), conducted performance evaluations and monitored KPIs and organizational operations. Provided annual budget request including salary and FTE needs each fiscal year.• Implemented Microsoft Teams for 600+ person team, improving internal communication and collaboration.• Recruited and hired top talent, bringing in over 140 external hires and promoting over 30 internal employees.• Analyzed complaints about decreased report quality from multiple accounts. Retrospectively analyzed data and identified workflow change that inadvertently increased risk to report quality. Sent global communication changing workflow and regularly monitored activity, ensuring issue was resolved.
2017 - 2023
~6 yrs
Director Icu
Led ICU, Telemetry, PCU and scheduled teams. Guided departmental leaders in daily and new workflow and processes. Developed departmental budgets communicating FTE and equipment needs to C Suite. Created and updated new policies and procedures and participated in C-suite meetings.• Served on New Service Line Implementation project team that developed protocols, policies, and procedures. Developed and led employee training and created new services to local and outlying service community, reducing diagnoses and treatment time for patients suffering from acute and chronic cardiovascular illness.
2016 - 2017
~1 yr
Clinical Informatics Specialist
• Led Electronic Health Record (EHR) integration involving 850+ employees by creating best practices and streamlining health record documentation across all disciplines.• Established patient safety guidelines for medication administration by leading Electronic Medication Administration Record (EMAR) integration project for 350+ employees.• Led Provider Documentation (PDOC) integration involving multiple MD practices and consultants, streamlining Physician documentation in line with latest ICD codes and ensuring continuity of care.
2014 - 2016
~2 yrs
Staff Education Coordinator
• Planned staff training and competencies. Developed and managed successful internship program for new nurses.
2012 - 2014
~2 yrs
2 education records
Greg Massey education
Associates Of Applied Science, Nursing
Cisco College
Education record
The University Of Texas At Austin
FAQ
Frequently asked questions about Greg Massey
Quick answers generated from the profile data available on this page.
What company does Greg Massey work for?
Greg Massey works for Octagos.
What is Greg Massey's role at Octagos?
Greg Massey is listed as Clinical Excellence Manager at Octagos.
Where is Greg Massey based?
Greg Massey is based in Greater Houston, United States while working with Octagos.
What companies has Greg Massey worked for?
Greg Massey has worked for Octagos, Irhythm Technologies, Inc., and Huntsville Memorial Hospital.
How can I contact Greg Massey?
You can use AeroLeads to view verified contact signals for Greg Massey at Octagos, including work email, phone, and LinkedIn data when available.
What schools did Greg Massey attend?
Greg Massey holds Associates Of Applied Science, Nursing from Cisco College.
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