Massiel Pion Email and Phone Number
Massiel Pion's Location
Boca Raton, Florida, United States, United States
Massiel Pion's Contact Details
Massiel Pion work email
- Valid
- Valid
Massiel Pion personal email
- Valid
About Massiel Pion
At SMS Assist, L.L.C., my role as a Customer Service Ambassador has been pivotal in upholding client satisfaction and managing high-volume service requests. Our team's commitment to excellence is reflected in the positive relations we maintain with each client, ensuring their needs are met with the utmost attention and efficiency.Previously, as Center Director at Huntington Learning Center, I led the center to achieve significant goals by managing all aspects of operations, from finances to staff development. My leadership enabled us to foster strong community relationships and drive the center's revenue toward our ambitious targets, all while prioritizing educational quality and student progress.
Massiel Pion's Current Company Details
Massiel Pion Work Experience Details
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Chief Of StaffAmb Consulting & Co. Jun 2024 - Present• Manage executive schedules and communications, ensuring seamless coordination and prioritization of high-impact tasks and meetings.• Provide strategic analysis and recommendations to the CEO and senior leadership, supporting informed decision-making and organizational growth.
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Bilingual Certified Debt SpecialistNew Haven Funding Dec 2023 - Jun 2024• Provided exceptional customer service before, during and after the sale while building rapport, addressing concerns promptly and going above and beyond to exceed customer expectations, fostering loyalty and repeat business.• Consistently achieved up to 2 deals per day, contributing to the company’s monthly goal of securing a minimum of 20 deals per month.
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Customer Service AmbassadorSms Assist, L.L.C. Jan 2023 - Nov 2023Chicago, Illinois, Us•Develop and maintain positive client relations as required to ensure superior client satisfaction.•Receive and handle customer calls and requests for services in a high call volume setting.•Act as a project manager.•Act as final escalations point before determining whether any disputes or un-satisfied service needs to be highlighted to a Team Lead. -
Center DirectorHuntington Learning Center Aug 2022 - Dec 2022Oradell, Nj, Us•Manage all center activities and their quality, manage center finances, expenses, operations, marketing goals and staff.•Oversee all administrative, marketing and educational activities of the center.•Conduct daily and monthly meetings with full-time staff to discuss goals and action plans to meet them. Set short- and long-term goals.•Conduct all initial, interim and student interim conferences. -
Director Of EducationHuntington Learning Center Jun 2021 - Aug 2022Oradell, Nj, Us• Maximize Center’s revenue and profitability goal of $50,000 per month.• Generate new business by conducting daily parent enrollment meetings. Maintain existing client base by meeting with parents regularly to discuss student progress, achievement and benefits of the program.• Manage a team of 10+ employees.• Develop and execute marketing and advertising plans in order to increase Huntington’s presence in the community by fostering positive relationships with local schools.• Monitored the quality of student instructional activities, train, coach and develop new full-time and part-time hires.
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Director Of EnrollmentHuntington Learning Center Mar 2021 - Jun 2021Oradell, Nj, Us• Handled all initial client inquiries/sales calls that resulted in student evaluations and enrollment.• First point of contact for every potential client, face to face and phone calls. Answered all customer services inquires and turned inquiries into long term clients by closing sales.• Administered and graded academic evaluations as well as performed all administrative duties.
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Bilingual Educator, Case Manager, Success CoachPeacemakers Family Center Oct 2018 - Mar 2021• Taught 30+ Middle and High School students per class, curricula about healthy relationships, sex education, financial literacy and bullying in the schools and virtually throughout the Pandemic.• Provided individual case management sessions, success coaching, goal development and connected students with community resources for their specific needs.• Managed a caseload of 100+ students per semester.• Administered surveys, coordinated events, facilitated presentations of programs during pre-rollout.
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Behavioral Health Targted Case ManagerDouglas Gardens Community Mental Health Center Jun 2016 - Feb 2018Miami Beach, Florida, Us• Managed a caseload of 40+ patients at a residential treatment facility.• Provided supportive counseling, education, life-coaching and social service linkage to mentally ill older adults.• Developed treatment plans, bio-psychosocial assessments, case management service plans and risk assessments.• Participated in monthly and weekly treatment team meetings to discuss client treatment, medication and daily living skills compliance with a multifaceted team. -
Office AdministratorOne And Only Dental Sep 2014 - Mar 2015• Arranged Treatment Plans and conducted Treatment Consultations with patients.• Prepared and sent out dental projects to affiliates.• Managed all front office duties and assisted dental staff with daily tasks.
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Inbound Sales Representative And Project TrainerConcentrix Jun 2013 - May 2014Newark, California, Us• Assisted customers in setting up equipment for their vehicles while upselling additional products. • Answered 100+ calls daily all while exceeding weekly sales goals and maintaining outstanding sales numbers on a monthly basis.• Conducted trainings for 20+ bilingual sales-team members for new program launch in Phoenix, A.Z. and mentored new and existing sales agents with their sales and quality performance in Rochester, N.Y. -
Student Social Work InternRcsd School #2 Jan 2013 - May 2013• Worked with a variety of community leaders in the school setting to recreate learning strategies of students with learning disabilities.• Conducted individual and group counseling sessions.• Facilitated multiple young girls groups to educate on health awareness, as well as social and emotional skills to decrease bullying in the classroom.
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After-School TutorRcsd School #2 Sep 2009 - May 2013• Helped students with homework, encouraged group work and established healthy youth/adult relationships by using interactive play to build trust and confidence.
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Youth WorkerCyd Projects 2012 - 2013• Worked closely with other community leaders to advocate for the importance of After-School programs in under privileged neighborhoods.• Participated in the Play Conference dedicated to educating professional adults about youth related social group activities and learning strategies. • Participated in Global Youth Service Day dedicated to Rochester youth; educating youth about their future: graduating high school, going to college, beginning a new career, assisting youth on proper interview attire and creating a resume.
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Social Work InternCentro De Oro, Ibero-American Action Leage Sep 2010 - Jan 2012• Facilitated a weekly arts therapy group for older adults with Alzheimer's and Dementia.• Advocated for 20+ Spanish speaking participants by arranging Doctor's visits and completing health insurance applications. • Administered surveys and completed data entries for program funding.
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Human Resources/ ReceptionistTrue Care Home Health Care Agency Mar 2011 - Nov 2011• Performed all Human Resource and Admin duties.• Recruited Home Health Aides.• Assisted with weekly Home Health Aide Orientations.
Massiel Pion Skills
Research
Microsoft Office
Microsoft Excel
Microsoft Word
Customer Service
Teaching
Cpr Certified
Individual Counselling
Program Development
Community Outreach
Spanish
Social Services
Case Managment
Program Facilitation
English
Computers
Windows
Powerpoint
Public Speaking
Budgets
Strategic Planning
Group Therapy
Group Work
Group Dynamics
Focus Groups
School Social Work
Youth Development
Youth Programs
Youth Engagement
Youth Empowerment
Community Development
Service Learning
Cultural Diversity
Negotiation
Human Resources
Communication
Marketing
Sales
Seller Representation
Sales Presentations
Sales Rep Training
Call Centers
Phone Etiquette
Coaching
Strategic Partnerships
Team Building
Script Editing
Delegation
Customer Experience
Developmental Disabilities
Massiel Pion Education Details
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Nazareth College Of RochesterSocial Science-Social Work
Frequently Asked Questions about Massiel Pion
What company does Massiel Pion work for?
Massiel Pion works for Amb Consulting & Co.
What is Massiel Pion's role at the current company?
Massiel Pion's current role is Expert in Office Management and Efficiency.
What is Massiel Pion's email address?
Massiel Pion's email address is ma****@****rix.com
What schools did Massiel Pion attend?
Massiel Pion attended Nazareth College Of Rochester.
What skills is Massiel Pion known for?
Massiel Pion has skills like Research, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Teaching, Cpr Certified, Individual Counselling, Program Development, Community Outreach, Spanish, Social Services.
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