As the Operation Manager at Poligrand Energy, I lead multi-disciplinary teams in the field of energy trading. I specialize in account management, data analysis, business process improvement, procurement, purchasing, and office administration. Proficient in Microsoft Office and Agile Methodologies, I am focused on optimizing processes and enhancing operational efficiency.Key Responsibilities:In my role, I lead the successful delivery of team objectives, set clear work goals, and collaborate across teams to manage risks and resources. I share responsibility for the welfare of colleagues, promoting diversity and inclusion.Key Outputs and Deliverables:I establish and lead effective teams, prioritize resources, drive customer service excellence, and manage new initiatives with a focus on risk and assurance. I develop operational measures, service standards, and business plans in collaboration with senior leaders.Professional Development Lead (PDL):As a PDL, I mentor staff, uphold diversity and inclusion commitments, collect and assess feedback, and conduct impactful performance conversations.Key Stakeholder Relationships:Internally, I engage with managers, specialists, and workforce planners. Externally, I collaborate with government departments, regulators, industry counterparts, and the energy sector.Person Specification:I bring solid expertise in my field, proven leadership, and a track record of successfully managing operations and diverse teams. I excel in delivering significant projects and collaborating with external stakeholders.Behaviors:I exhibit effective decision-making, leadership, commitment to quality service, and the ability to deliver at pace.