Già Alitalia Loyalty S.p.A.

Team Member Metamorphosis Project (reservation system migrations) Specialist in code-share agreements between airline companiesOrganization and coordination of migration test for code-share agreements from ARCO (Alitalia operating system) to SABRE.

Team Member Linkage project (reservation system migrations) Specialist in code-share agreements between airline companiesOrganization and coordination of migration tests for code-share agreements from ARCO (Alitalia operating system) to AMADEUS - total of 24 agreements finalizedCoordination, training and supervision of junior analysts tasked to perform routine migration testsMember of Team responsible for the successful migration of SABRE (Air One reservation and e-ticketing… Show more Team Member Linkage project (reservation system migrations) Specialist in code-share agreements between airline companiesOrganization and coordination of migration tests for code-share agreements from ARCO (Alitalia operating system) to AMADEUS - total of 24 agreements finalizedCoordination, training and supervision of junior analysts tasked to perform routine migration testsMember of Team responsible for the successful migration of SABRE (Air One reservation and e-ticketing system) into ARCOMember of Team in charge of developing reservation products (Secure Flight – PNR View – Interactive Sell).Performed a full range of analyst functions, including:Development of e-ticketing products, e.g. Electronic Transport Credit VoucherDevelopment of Interline e-tickets with other partner airlines (16 agreements finalized) i.e. exchange / analysis of business requirements / test phase scheduling / cut-over / reporting on development trends and problem-solving for individual Interline agreements / conference-calls with partner airlinesMaintained and developed key relations with other Divisions in Alitalia (Interline Agreements, Information Technology, Revenue Management). Show less

Daily management of call-centre sales staff (varying team of 15 – 25 Operators) Facilitated Alitalia training courses / refresher courses on new procedures and services Periodic staff assessments for Human Resources Division Management of the Millemiglia programme activities Client problem-solving in real-time Coordination and management of the Millemiglia Ticket-by-Mail Unit Responsible for issuing Millemiglia Award Tickets, daily management of ticket stock and… Show more Daily management of call-centre sales staff (varying team of 15 – 25 Operators) Facilitated Alitalia training courses / refresher courses on new procedures and services Periodic staff assessments for Human Resources Division Management of the Millemiglia programme activities Client problem-solving in real-time Coordination and management of the Millemiglia Ticket-by-Mail Unit Responsible for issuing Millemiglia Award Tickets, daily management of ticket stock and standard end-of-day reporting Daily relations and cooperation with the external providers of the Millemiglia Programme (Jakala, Data Arcoop) Ensured and maintained key relations with other Alitalia Divisions (Sales, Marketing, Ticketing, Airport hubs, etc.). Show less