Massimo Bortolotto Email & Phone Number

Italy

Global Export Network serves to facilitate the establishment of a USA Market presence for Italian Manufacturers of Mechanical and Durable Goods. Headquartered in New Jersey with an office in Milan and composed of Italian-American partners - GEN is able to navigate barriers to entry; overcome cultural limitations and ultimately orchestrate the expansion of a viable commercial entity. It utilizes the fusion of Italian-American business culture to leverage commercial advantages for its Italian customers in the NAFTA region.

Milan Area, Italy

Supporting Italian companies establish and develop a presence in the US.Generating, qualifying, attaining and ultimately managing new US business for Italian customer companies; supporting these efforts through market intelligence and analysis know how, guiding clients to new business opportunities.Responsible for being the main contact with the Italian companies and working together to develop a business strategy that will be supported and implemented in the US.Assist in hiring, training and supervising dedicated Sales Area Managers, then working collaboratively with them on executing the business work plan and developing new business prospects.Oversee the management of ongoing technical projects by conferring with client and customer technical support staff on all projects and ongoing issues.

Padova, Veneto, Italia

Milan Area, Italy

Manage €60M Sales Operations in the Italian branch of a 16-country European ICT system integrator. providing Unified Communication, Networking, Data Center and Contact Center Solutions and offering Cloud Services. Leading a team of 120 engineers, through 5 direct reports, with 10M€ subcontracting budget. Sales, Project Management (PMP and Agile), Project Delivery, Service Delivery, Logistics Operations and Field Services Operations.Full P&L responsability, Forecasting and Budgeting, from Sales to Gross Contribution.Member of several European groups for the harmonization of Marketing and Service processes: European Pricing Committee, European Service Design Team, European Service Delivery Team.Since January 2014 in charge of Presales Consulting Team (12 people): Solution Design, P&L analysis, pricing, customer presentations, POC.Lead special projects on Recurrent Services Business Development and Managed Services Operations, topping 18 M€ Sales in 2010 - best result in company's history.Innovating Service processes for cloud based business models.Design and develop Data Center Professional Services. Responsible for Training and HR Professional Development.In 2013 drove a full restructuring process to cope with declining volumes; despite a 19% decrease in Sales, Gross Contribution grew by 5 pts (from 20 to 25%) while Service Management Costs were almost halved (from 1,5 to 0,8 M€).In 2007 participated in the Management Buyout of the European holding company.Member of the Italian steering committee and of the European Leadership Team.

Milan Area, Italy

Drive Managed Services Sales, by managing the Operations Team in the Managed Services division, with a 1st line Service Desk, a 2nd line Support and Service Management, and a national Network Operations Center.Design and implement an ITIL based IT Service Management Model.Buid and manage strategic partnerships with third party suppliers and other internal stakeholders (in charge of a 4M€ subcontracting budget).Take responsibility for customer escalations and act as a point of escalation both in and out of hours as required.Monitoring the effectiveness of the team against SLA/KPIs, driving through change as needed to deliver continual service improvement.Instil a high performance culture in the team with a focus on team work, service excellence and ownership for resolving customer issues.Spare parts logistics.Proactive contribution to new services development, operating with the marketing division.Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas for improvement. Drive a continual service improvement program. Main Accomplishments: in a 6 month period improved service operations a from a 6/14 SLA attainment to 14/14, reducing customers' complaints accordingly.

Padova Area, Italy

Business Development, Sales and Account Management for Strategic Top Accounts in the Northeast.Coordinate with Marketing and Sales Engineers.Design, present and offer Unified Communication, Contact Center and Managed Services Solutions. Engage with Decision Makers to position NextiraOne's solutions through strategic value based selling, business case definition, ROI analysis, references and analyst data.Interact at the C-level with customers.Sales Budgeting, Forecasting, and Account Planning, reporting to Sales Director.

Develop Regional Market working closely with Sales Force.Start up, develop and manage the presales engineering team in Northeast Italy.Design and implement IP based network solutions for major customers.

Venezia, Italia

Manage the presales team dedicated to Key Corporate Accounts.Designing, selling and managing implementation of voice and data networks for top customers in the manufacturing and government market.Proposal Management and RFPs.

Venezia, Italia

Business Presentations presentations to customers and partners. Proposal Management and RFPs.Work with Sales team on defining a strategy to pursue market opportunities.Design custom solutions to be presented and offered to Top Customers (Frame Relay, IP, MPLS network solutions for major banking and insurance groups).Outline high level project plans to showcase implementation process.In the role of Focal Point for the Finance Industry I developed a thorough understanding of customers' business processes.

Master Of Business Administration (Mba), International Business

Master Of Science (Ms), Electrical And Electronics Engineering, With Honors

International Business

• International Program in Strategy and Execution: Execute your business

International Business

• International Program in Strategy and Execution: Defining and Landing Strategy

International Business

• International Program in Strategy and Execution: Innovation in a Global Market

Master, Telecommunications