Massimo Cracchiolo Email & Phone Number

Bedford, Massachusetts, United States

On-Prem resource at Lantheus Medical Imaging in BIllerica, MA (Jul 2018-present)Managing vmWare ESXi 6.7 and 7.0 servers with vMotion (create and manage VMs) and vmWare vCenter Server Appliance (VCSA)Implemented and Migrated from On-Prem Exchange to Hybrid Exchange.Global Admin Role for Microsoft365 (formerly Office365) managing Exchange Online, Teams, Teams Meeting Rooms, Azure AD, Hybrid Exchange Deployment. Implemented ESET (PROTECT) server (for desktops and workstations) and upgraded versions 6-7-8.Created/configured required policies.Implemented and Migrated from Skype for Business (SfB) to Microsoft TeamsImplemented Vonage phone system (assisted with Migration from Star2Star to Vonage), physical phone reconfigurations, softphones and Grandstreams. Manage Vonage Customer configuration and back-end VBCforTeams.Manage Cohesity Backup and Recovery (files/folders and VMs)Mimecast Administrator - Manage implementation and rule creationDell Storage Manager to manage Dell SANs, create LUNS, and attach to vmWare as DatastoresConfiguration of Cisco Switch, Routers, and VPN devices (low-mid level)Implemented 3rd party VDI Virtual Desktop Solution (Dizzion).Webex Corporate Account Administrator, update server sync agent

Greater Boston Area

Greater Boston Area

Massachusetts

Managing VMWare VDI Horizon View (desktop implementation, pool creation, user setup)Microsoft Active Directory and Group PolicyGoogle Apps for Business managementPlan and deploy hardware, such as typical servers, cisco routers, and switchesData center experience and consolidation VOIP experience, Cisco IP PhonesSetting up network, Cisco switch configurations, workstation install, and IP phones for office openings and relocations.Create and update documentation on new and updated technologies affecting usersAdvanced level user supportSkills:Customer Service, Troubleshooting, Installation, Communication and Interpersonal skills, Attention to detail, Microsoft Desktop and Server Operating Systems, Computer Networks and Networking, Microsoft Exchange 2003 & 2007, Citrix Metaframe XP to Xenserver and XenApp, Vmware ESX, vSphere vmWare, Horizon View, VDI, Google Apps for Business, Colocation Data Center, DNS, DHCP, Apple Mac

Support 350+ users nationwide in 40+officesConsult and assist company employees and C-level Executives with home computers and wireless routers (pc repair, software and wireless network installation, and maintenance), as well as non company sponsored support.Minor Cisco Router and Switch configurations and troubleshootingTravel to nationwide offices for office relocations and new office openings to setup computer network and serve as Project Manager onsite, network conversions, and installation of servers and new Cisco Routers and SwitchesTravel (on an immediate need) to nationwide offices for network equipment troubleshootingEnd user support for new Bullhorn Database project, and familiarize users with the database and basic functionalityLiaison to Verizon Wireless, supporting users on cell phones and PDA troubleshootingOrdering cell phones and managing user accountsBlackberry support for 40+ users, troubleshooting devices with Blackberry BES managementConfigure and manage Linksys wireless access pointsCitrix Metaframe Administration, with configuration of Wyse and Neoware terminalsAssisted in Active Directory Deployment, and created and managed user accountsWindows 2000-2012 Server buildsWindows XP and Windows 7 PC builds and maintenanceTrain new IT employees on company proceduresManagement of Stratagy phone system, user account creation and managementMicrosoft Exchange Server 5.5 - 2003 Administration (and assisting with MSMail to Exchange conversion in previous years)Management of Stratagy phone system, user account creation and managementSupport users on newly introduced Windows 98 and Office 97 running on MSMail serverSupport users on Relational Systems’ WinSearch databaseNovell Netware 4.11 administrationAssist in Novell to NT migrationImplementing new procedure on outdated PC builds and rebuild process for quick turnaroundManagement of Stratagy phone system, user account creation and management

Woburn, Ma

Managing Citrix Xenserver and XenApp and Remote Desktop environment Managing VMWare and Horizon View (desktop implementation, pool creation, user setup)Microsoft Active Directory and Group PolicyGoogle Apps for Work managementPlan and deploy hardware – typical servers, cisco routers and switchesData center experience and consolidation VOIP experience with Cisco IP PhonesSetting up network, Cisco router and Cisco switch configurations, workstation install, and IP phones for office openings and relocations.Create and update documentation on new or updated technologies affecting usersAdvanced level user supportWork with all departments including Executives

Support 350+ users nationwide in 40+officesConsult and assist company employees and C-level Executives with home computers and wireless routers (pc repair, software and wireless network installation, and maintenance), as well as non company sponsored support.Minor Cisco Router and Switch configurations and troubleshootingTravel to nationwide offices for office relocations and new office openings to setup computer network and serve as Project Manager onsite, network conversions, and installation of servers and new Cisco Routers and SwitchesTravel (on an immediate need) to nationwide offices for network equipment troubleshootingEnd user support for new Bullhorn Database project, and familiarize users with the database and basic functionalityLiaison to Verizon Wireless, supporting users on cell phones and PDA troubleshootingOrdering cell phones and managing user accountsBlackberry support for 40+ users, troubleshooting devices with Blackberry BES managementConfigure and manage Linksys wireless access pointsCitrix Metaframe Administration, with configuration of Wyse and Neoware terminalsAssisted in Active Directory Deployment, and created and managed user accountsWindows 2000-2012 Server buildsWindows XP and Windows 7 PC builds and maintenanceTrain new IT employees on company proceduresManagement of Stratagy phone system, user account creation and managementMicrosoft Exchange Server 5.5 - 2003 Administration (and assisting with MSMail to Exchange conversion in previous years)Management of Stratagy phone system, user account creation and managementSupport users on newly introduced Windows 98 and Office 97 running on MSMail serverSupport users on Relational Systems’ WinSearch databaseNovell Netware 4.11 administrationAssist in Novell to NT migrationImplementing new procedure on outdated PC builds and rebuild process for quick turnaroundManagement of Stratagy phone system, user account creation and management

Support 150+ users at six clients in the Boston area as an outsourced IT Dept of oneManage all aspects of client from first request to implementationWindows Server 2000 and 2003, and Exchange 2003 and 2007 administrationWindows Server 2003,Windows XP (desktop and laptop), Citrix XenServer builds, maintenance, and inventoryCitrix Metaframe Administration and end user supportEvaluate systems and network to make suggestions for improvementPersonal IT for client Executives Windows Mobile, Palm, Blackberry, and iPhone supportLiaison between client and higher level technical staff

Support 350+ users nationwide in 40+officesConsult and assist company employees and C-level Executives with home computers and wireless routers (pc repair, software and wireless network installation, and maintenance), as well as non company sponsored support.Minor Cisco Router and Switch configurations and troubleshootingTravel to nationwide offices for office relocations and new office openings to setup computer network and serve as Project Manager onsite, network conversions, and installation of servers and new Cisco Routers and SwitchesTravel (on an immediate need) to nationwide offices for network equipment troubleshootingEnd user support for new Bullhorn Database project, and familiarize users with the database and basic functionalityLiaison to Verizon Wireless, supporting users on cell phones and PDA troubleshootingOrdering cell phones and managing user accountsBlackberry support for 40+ users, troubleshooting devices with Blackberry BES managementConfigure and manage Linksys wireless access pointsCitrix Metaframe Administration, with configuration of Wyse and Neoware terminalsAssisted in Active Directory Deployment, and created and managed user accountsWindows 2000-2012 Server buildsWindows XP and Windows 7 PC builds and maintenanceTrain new IT employees on company proceduresManagement of Stratagy phone system, user account creation and managementMicrosoft Exchange Server 5.5 - 2003 Administration (and assisting with MSMail to Exchange conversion in previous years)Management of Stratagy phone system, user account creation and managementSupport users on newly introduced Windows 98 and Office 97 running on MSMail serverSupport users on Relational Systems’ WinSearch databaseNovell Netware 4.11 administrationAssist in Novell to NT migrationImplementing new procedure on outdated PC builds and rebuild process for quick turnaroundManagement of Stratagy phone system, user account creation and management

Support 350+ users nationwide in 40+officesConsult and assist company employees and C-level Executives with home computers and wireless routers (pc repair, software and wireless network installation, and maintenance), as well as non company sponsored support.Minor Cisco Router and Switch configurations and troubleshootingTravel to nationwide offices for office relocations and new office openings to setup computer network and serve as Project Manager onsite, network conversions, and installation of servers and new Cisco Routers and SwitchesTravel (on an immediate need) to nationwide offices for network equipment troubleshootingEnd user support for new Bullhorn Database project, and familiarize users with the database and basic functionalityLiaison to Verizon Wireless, supporting users on cell phones and PDA troubleshootingOrdering cell phones and managing user accountsBlackberry support for 40+ users, troubleshooting devices with Blackberry BES managementConfigure and manage Linksys wireless access pointsCitrix Metaframe Administration, with configuration of Wyse and Neoware terminalsAssisted in Active Directory Deployment, and created and managed user accountsWindows 2000-2012 Server buildsWindows XP and Windows 7 PC builds and maintenanceTrain new IT employees on company proceduresManagement of Stratagy phone system, user account creation and managementMicrosoft Exchange Server 5.5 - 2003 Administration (and assisting with MSMail to Exchange conversion in previous years)Management of Stratagy phone system, user account creation and managementSupport users on newly introduced Windows 98 and Office 97 running on MSMail serverSupport users on Relational Systems’ WinSearch databaseNovell Netware 4.11 administrationAssist in Novell to NT migrationImplementing new procedure on outdated PC builds and rebuild process for quick turnaroundManagement of Stratagy phone system, user account creation and management

Education record

Cad Certificate - Computer Aided Design