● Streamlined service across outlets: I transformed existing SOPs (standard operating procedures) into actionable tools, fostering seamless inter-outlet service and boosting operational efficiency, ensuring consistent guest satisfaction.● Revenue-boosting wine pricing: My meticulous analysis of wine pricing resulted in a strategic 22% increase in revenue, demonstrating my dedication to financial optimization and understanding of guest preferences.● Concept-driven drink selection: I… Show more ● Streamlined service across outlets: I transformed existing SOPs (standard operating procedures) into actionable tools, fostering seamless inter-outlet service and boosting operational efficiency, ensuring consistent guest satisfaction.● Revenue-boosting wine pricing: My meticulous analysis of wine pricing resulted in a strategic 22% increase in revenue, demonstrating my dedication to financial optimization and understanding of guest preferences.● Concept-driven drink selection: I redesigned the entire drink menu to flawlessly align with the bar's new concept, crafting a cohesive experience that captivated guests and bolstered brand identity.● Empowering staff through training: Recognizing the need for improved training, I revamped the learning materials and structure, tailoring them to the specific business needs. This resulted in a more confident and skilled team, capable of delivering exceptional service. Show less

• New Bar openings & team building: I successfully opened all new hotel bars, implementing effective SOPs to build strong and efficient teams from the ground up.• Operational management: I expertly managed all aspects of bar operations, including inventory, ordering, scheduling, and staffing, ensuring smooth and profitable operations.• Bar management development: I lead and develop bar managers through comprehensive training, personalized coaching, and ongoing feedback, driving high… Show more • New Bar openings & team building: I successfully opened all new hotel bars, implementing effective SOPs to build strong and efficient teams from the ground up.• Operational management: I expertly managed all aspects of bar operations, including inventory, ordering, scheduling, and staffing, ensuring smooth and profitable operations.• Bar management development: I lead and develop bar managers through comprehensive training, personalized coaching, and ongoing feedback, driving high performance and employee retention.• Data-driven performance improvement: By continuously monitoring sales and customer feedback, I identified areas for improvement and implemented effective corrective actions. I successfully set and improved key performance indicators (KPIs) across the business.• Cross-departmental collaboration: Partnered closely with other departments such as events and kitchen to create a seamless guest experience and optimize revenue generation across the property. Show less

• Reviewing periodic reports and adjusting operations to better meet company goals.• Create and maintain a welcoming atmosphere for guests, ensuring that they receive prompt, courteous, and personalized service, generating above target weekly revenue exceeding £50,000.• Preparing and reviewing standard procedural documents for daily operations.• Overseeing procurement and staff recruitment.• Overseeing staff training and development programs.• Conducting periodic managers… Show more • Reviewing periodic reports and adjusting operations to better meet company goals.• Create and maintain a welcoming atmosphere for guests, ensuring that they receive prompt, courteous, and personalized service, generating above target weekly revenue exceeding £50,000.• Preparing and reviewing standard procedural documents for daily operations.• Overseeing procurement and staff recruitment.• Overseeing staff training and development programs.• Conducting periodic managers appraisals. Show less

• Played a key role in setting up the restaurant and bar of this prestigious new venue by establishing high standards and routines for smooth and efficient service.• Helped with the creation of the menu featuring some of the company branded products.• Managed a team composed of 20 people.• Managed wine cellar, bar inventory, and team training, among other responsibilities.

Assisted in the reopening of the hotel as a part of the Curio Collection and established high standards for cocktail service and bar management.