o Management of the PMO group of Project Managers for the implementation in the Italian market of the global transformation projects aimed at changing offers to customers and operations in an omnichannel way.o Development of innovative services and solutions to better meet Italian customers’ needs in Life@Home. o Development of Country business plan: definition, implementation, and follow-up.

o Business Intelligence implementations for delivery and assembly services.o Implementation of innovative suppliers (Milkman) and pick-up points (GLS) for delivery services.o E-commerce applications roll-out: country roll-out management of the new e-commerce infrastructure including logistic set-ups.o Implementation of the new infrastructure of the IKEA Family and Business loyalty programs.

o Purchaser and analyst in the Plug-In project i.e. the rationalization of the supplier base of indirect materials and services.o Project Manager in the Global Research Group (Based in Brussels) for the global sharing of market research and country market share calculations.o Customer Base Developers manager in the Marketing Departmento Marketing Database manager in the IKEA Family loyalty organization, Marketing Department: infrastructure implementation and customers campaign execution.