Helping Customers SucceedStimulate and support an engaged and distributed multicounty Team

• Driving Profitable Business• Managing and Growing the Install base

• Leading EMEA Business Operation organization• Driving and executing Business Strategic Plans for EMEA MPS business• Managing and Driving Profit & Loss Governance (400M$ Yearly System Revenue)• Owning Cost/Pricing strategy and governance • Responsible for Deal Approvals, Reviews and Compliancy • Accountable to drive efficiencies via Business Improvement Process and Infrastructure

EMEA Operations Manager for Managed Print Service post sales outsourcing contracts handling. Responsible of a Front Office team spread over 10 European countries (30+ people) and a Bucharest Back Office team (120+ people)• Lead the EMEA MPS Customer Operation team (5.8M$ cost budget), e2e responsible of Operational Activities (Pre to Post sales) in the Manage Print Service Business (design and handling nonstandard customer operational services, coordinating and supporting deal, controlling orders and revenues compliancy recognition, supporting overall deal Profit and Loss reviews, responsible for timely and quality invoicing)• Directly train and manage 3 direct reporting managers; oversee a total of 34 front office employees (spread around 10 West European Countries) and 160 back office employees located in Bucharest – Romania and Chennai – India• Strategy and Planning – successfully setup and developed the EMEA Cust Ops 2.0 Organization: front office structure for value add service (coordination/controlling) while transitioning pure volume and transactional activities to low cost back office centers (near and off shore centers)• Support Pursuit team for deal qualification and risk analysis/SOAR reviews. Supporting/Partnership with delivery team for deals P&L improvements (definition of red accounts and P&L reviews, balance account restructure and HPFS negotiations)• Restructured the EMEA Customer Operational roles for an effective business and delivery support• Defined and implemented Operational model, including standard set of KPI and SOW• Defined and implemented Operational excellence projects to deliver best in class Cost Per Revenue Dollars results, increased invoice quality (up to 98% for a volume of 10K contractual invoices per year) • Increased employee retention by 10%

• Lead EMEA MPS Operations Activities (20 direct resources located in 6 different Countries): presales deal support (rfq and soar contribution), Compliance Order Acceptance reviewers, deal coordination and implementation controls• Restructured European team: Introduced and Developed a Front Office value service team: Country Coordinators to help and facilitate countries business evolution while nearshore low value deal controls activities.• Established and implemented the 1st workflow tool for tracking and managing deal implementation support requests (SLA and TAT measures, replacing e-mails communications between EMEA pursuit/delivery and nearshored back office Hub located in Bucharest)

Italy and Iberia presales consultant on Managed Print Service outsourcing contracts• Manage Print Service Pre Sales Customer Operation Consultant, acting as deal assurance lead• RFP review/support & risk analysis• Deal P&L forecast and review

Project Manager with responsability of deploying WW sales Compensation projects in EMEA countries• Deployed at EMEA level the first HP web/mobile application tool for online quota tracking/achievements • Sales Compensation Trainee• Consultant and 2nd level Support for Sales Compensation processes & data feeders

support engineer for EMEA Sales Compensation applications

Oracle DB certified with responsibility of presales advice to partners• Oracle DBA certified • Partners technical support and trainee• Deal Negotiations Sales Support (technical ORACLE presentations, demos and pilots)• Responsible on system integrators RFP analysis and quotations/offers