Massimo Pasut Email & Phone Number

Budapest, Hu

Budapest, Ungheria

Budapest

Service Desk activities coordinator with main responsability such as: - Allocate assigned resources to MUs on a dynamic basis in order to maximize performance against SLAs on a daily basis; - Act as focal point for the group assigned in matters of scheduling, coordination, availability, or other team administrative matters as necessary; - Administer shift rosters based on Supervisor instruction/agreement, and Attendance Compliance supervision - Overall monitoring of assigned MU service desk agent performance and/or productivity on a daily basis. - Deliver consistent coaching and training on call handling and ticket logging to Service Desk agents. Ensure that all designated agents in the team are coached and trained effectively. - Serve as focal point for any call and ticket quality related queries, conduct call and ticket monitoring and analysis and based on the findings identify training needs and bring them to management notice.

Milano, Italia

Joined the Italian Customer Service department dealing with customers for the after sales assistance & information and dispatch control of magazines dedicated to customers and subscribers.

Milano, Italia

Employed in planning and control department as buyer with responsibility inprocessing orders for suppliers, negotiating purchase prices and material control inproduction. Also assigned in management and development of bar codes and anti -counterfeiting labels. At the beginning hired in customer service department for distributors activities in North West Europe and North Africa area. Product Development for footwear sector.

Milano, Italia

Employed in Sales Department responsible for order management for agents and suppliers.All activities in continuous contact with Orders Management Department with the aim of implementation of all trade selling policies for professional photographic equipment, amateur and professional films, audio / video magnetic devices

Milano

Initially involved in management of rail traffic from and to Northern Europe and then in charge for port operations planning in several Mediterranean area .During the last year I was responsible for planning empty container availability and focal point for cooperation among agents in the Middle East, North Africa and Eastern Europe