Massimo Dalla Mura Email and Phone Number

Bring people and organizations to Success through business results and outstanding reletionships!I achieved a great experience in managing customer facing projects, such as Contact Center, Call Center, in Public Sector, Telecommunication and other Industries/Markets, in the Customer Relationship Management galaxy, as a Techincal Account Manager of top customers in Italy and abroad.Specialties: Cloud Adoption Coach: Customer Voice Advocator - Trust Advisor and Driver for Change - Busineess Outcomes success oriented - Orchestrator of Customer transformation needs thought all Salesforce Account, Marketing and Technical teams.

Customer Success Management working mainly for Public Sector in the Modern Workplace area. Within the Italian team I'm creating an everyday intimacy with customers and driving with them modern working inititatives, ensure a successfull, smooth and secure cloud adoption experience. My mission consists in making my customers aware of the extraordinary means at their disposal to deliver dailiy a bettter public service to the citizens allowing them to get the right service no matter if they want to access it throughout normal channels or via mobile through the newest social platforms. I have a great experience and knowledge in identifying Enterprise level modern ways of working use cases, with a special focus on Modern Workplace solutions, orchestrating any challenge that our customers need to face to change they way they work, being and acting as an extension to the customer transformation teams. In the recent years, I worked also on Artificial Intelligence to offer new generation intelligent virtual assistant solutions powered by the Cloud platforms, and also provide new self-traineded intelligent tools to address the new paradigms of the data driven business.

Cloud Adoption the new way of the Innovation for every indusrty

Enterprise and Cloud Management Sales Solutions for EMEA - WCE South

Business Development in major EMEA Companies, particurlary dealing with Telco ones, collaborating with IT and Operation Directors in conducting and managing Programs of success and of high level of ROI.

Technical and Business Consulting in Customer Companies Key Secotrs advisoring Program Managers of IT, Security and Operation-Governance Departments.

Conduct a team of Senior Consultants to implement a CRM project for Italian Post Office -From Design to Deployment [PeopleSoft, Rome].Principal consultant for implementing advanced functionalities for an important Portuguese. Insurance Customer [Siebel 7, Lisbon].Conduct a pool of functional and technical consultants to implement the CRM Financial Product Stream for OnBanca [Siebel 2000, Milan].Customer Advisor for Siebel Technical implementations for TIM [Siebel 6 and 7, Rome].

Autocad and LISP Senior and Object Oriented developer for FIAT for car eletric units design [LISP, Genoa and Turin].Web Designer for eCommerce sites [MS SQL Server, Front Pgae, HTLM3.0, Java Scripts, PHP, Genoa]