Massimo De Luca Email & Phone Number

Queenstown, Ota, Nz

Islanda

The Blue Lagoon is a geothermal spa in Iceland. In 2012, the company was named one of “25 Wonders of the World” by National Geographic.Main Activities- Maximizing the experience and service for the guests, providing information, sales, and advice. - Addressing guests concerns and special requests in a professional and personal manner. - Hosting a presentation, where the history, the culture and the geology of Iceland and of the Blue Lagoon get explained. - Processing guests check ins and outs. - Assisting guests in storing valuables and suitcases.

Italia

Chalet du Lys Hotel & SPA**** is situated in the beautiful valley of the Lys at the foot of Monte Rosa. Their goal is to help people discover the beauty of the Alps in winter and in the summer as well.

Main Activities
• Processed guests check ins and outs.
• Greeted, registered and assigned rooms to guests.
• Solved problems of all kinds, complaints handling.
• Successfully coordinated large group booking.
• Managed Front Desk operations including cashier, ensuring that policies and procedures were maintained.
• Ran various computer programs such as: Booking.com Extranet, Hotel Cube, SimpleBooking, Excel, Microsoft word.
• Improved front desk efficiency while providing positive customer service.
• Communicated with housekeeping & maintenance department to ensure quality service.

Queenstown, Otago, Nuova Zelanda

Adventure Queenstown Hostel is one of the most awarded hostel in Oceania if not in the World.Main Activities• Managing reservations, calls and emails. • Coordinating with tour operators, booking activities for guests, providing tourist information.• Addressing guests concerns and special requests in a professional and personal manner.• Organizing evening activities, helped with the housekeeping when needed.• Using programs such as: Booking.com, Hostel Word, Excel, Outlook, SiteMinder and SeekSeekom.• Assisting guests in storing valuables in a secure deposit box.

London

In the heart of London Pix Bar offers an array of tapas and delicious Spanish wines. • In charge of the shift, control of raw materials quality, helping with the inventory list. • Prepared cocktails and drinks, while maintaining workstations organized.

Education record

120 Hour Premier Tefl Course, 94

Diploma Istituto Tecnico E Professionale, Hotel, Motel, And Restaurant Management