Massimo Latelli Email & Phone Number

Melbourne, Victoria, Australia

Reporting to the Head of Organisational Development (OD) I am accountable for the effective management and optimisation of the Performance and Learning Management System. I oversee system maintenance and administration, OD reporting, eLearn module maintenance, onboarding, and the management of compliance training.Key responsibilities:- Compile statistics/reports from the Performance and Learning Management System- Coordination and management of learning requirements in line with legislation- Enable compliance and reporting requirements to be met and collect and collate meaningful data and outcomes to evaluate the success of programs.- Development and maintenance of induction support resources for new starters and line managers- Manage the project management lifecycle of organisation development projects including resourcing, budgets, reporting and contract management.- Manage corporate subscriptions, including monitoring and reporting on usage, and working with the OD coordinator to promote available programs- Contribute to continuous improvement of initiatives and programs for the Organisational Development team.

Melbourne, Victoria, Australia

Reporting into the Organisational Development & Change Management Lead, I create frameworks, tools, and processes to improve the employee experience, all while aligning with the strategic and regulatory goals of the Council.Key responsibilities:• Project management and implementation of Culture Amp Alignment and Engagement Survey• Develop a competency matrix to assess capability, identify gaps and design tailored L&D initiatives.• Develop a reporting and accountability framework for licenses and certifications and to ensure Council employees comply with legislation.• Embed Council’s Site Induction Program at Directorate, Department, and Team levels, encompassing both leadership and employees’ roles and accountabilities in coordination with the Safety and Wellbeing Team.• Develop and lead Council’s Corporate Banyule Leadership events that align with Council’s strategic objectives and Leadership Capability Framework.• Analyse data gaps in HRIS data and develop a data plan to rectify these and establish a reliable reporting system.Key achievements:• Capability and governance framework: Introduced OD framework called COMPASS (COMPetency,Accreditations, Site Safety) to serve as the strategic foundation for a comprehensive 12-month project plan I also crafted. This plan delineates the implementation process of 3 tools to enhance employee experience and foster a safety culture across Council.• Increased Engagement & Alignment Participation: Increased participation rate by 7% by targeted communications plans built in collaboration with leaders of teams that had low participation scores in the previous survey

Melbourne, Victoria, Australia

Reporting into the Learning & Culture Manager I partner with my key stakeholders to deliver tailor-made L&D solutions as well as embedding the current L&D strategy.Key responsibilities:• Act as a trusted advisor by designing and delivering L&D solutions according to the L&D strategy• Support the business to address capability gaps by leveraging competency-based frameworks• Deliver training to a broad range of audiences, incorporating adult learning principles and aligning outcomes with organisational learning objectivesKey achievements:• Innovation: Designed a capability assessment and monitoring tool. Internally called Learning Roadmap this has been adopted by the organisation as the standard methodology to capture functional capabilities, identify training gaps and track learning and development of employees.• Problem-solving: Designed an onboarding framework for new employees to capture existing best practices and identify improvement areas. This is aimed at streamlining and supporting the recruitment campaign for 120+ employees within this financial year.

Melbourne, Victoria, Australia

Reporting into the Program Evolution Manager I have been supporting the delivery of STL2021, a cross-functional project aiming at redesigning the employee experience in a hybrid work environment and at leveraging new ways of working that align with State Trustees’ values and strategic vision for the future. I have done this by providing data-driven insights to my internal clients for each strategic decision. This has resulted in a smooth transition of 519 employees into a hybrid work environment.Key responsibilities:• Collect, analyse and present data to inform critical decision-making at the executive and senior leadership level• Engage with key stakeholders to understand their key interests and issues to enable the design of solutions• Project manage key projects as required utilising agile project management principles and techniques • Use effective communication strategies to manage expectations and mitigate project risksKey achievements:• Needs analysis: Designed and developed the STL2021 Master Data, a continuously evolving dataset that was instrumental in successfully transition 519 employees to a hybrid work environment taking into account people preferences and business requirements. • Solution development: Designed and released re-boarding calendar in excel which allowed the STL2021 project team to plan and allocate appropriate resourcing in each site for each team attending a re-boarding session.• Trusted advisor: Designed, tested and rolled out a self-service report for the Executive and the senior leadership to enable them to keep track of the transition of their teams into a hybrid work environment

Melbourne, Victoria, Australia

Reporting into the Product, Innovation and Tenders Manager I was promoted to this role based on my relationship building skills in my previous role and my ability to manage cross-functional projects. Key responsibilities:- Provide clear targets to the business by sharing new product initiatives and review of existing ones- Review customer feedback and continuous improvement initiatives to identify opportunities and re-prioritise product development backlog- Analyse product performance to inform decision-making on product development- Organise product training initiatives and material for 300+ employees- Identifying opportunities to improve the customer experience through regular review of best practice organisations and new product and service offeringsKey achievements:- Business case development: Built a business case for a customer retention initiative estimated at $6 million dollars. Given the potential income I was asked to present and facilitate a strategy workshop to the Executive Management Team including the CEO which resulted in the formal approval of the initiative.- Project management: Project managed and co-authored tender response for $15 million dollaraccount resulting in LeasePlan being shortlisted to the final-two stage.- Delivery Lead: Created an Electric Vehicle report by organising and facilitating sessions with 15experts from the LeasePlan Electric Vehicle Centre of Excellence to translate industry insights into acustomer friendly document. This was to increase EV capability in 73 commercial employees inpreparation for the LeasePlan Electric Vehicle Drive Day in Melbourne. This was achieved in four weeks after no deliverable had been produced by the EVCoE in 6 months.

Melbourne, Victoria, Australia

This role was performed on an ad-hoc basis and in addition to my existing roles (Business Analytics Specialist, Product Specialist). Reporting to the Talent & Rewards Manager this role was designed to leverage my people influencing skills both to create greater alignment between workforce capabilities and key business objectives and to support the LeasePlan ANZ transformation into an Agile organisation. My key responsibility was to facilitate retrospective and problem-solving sessions to help teams (internal clients) improve their ways of working and create greater alignment with the business key objectives.Key achievement:- Vision Alignment: Facilitated the design and launch of a cross-functional Customer Experience (CX) strategic framework, which aligned seven separate existing CX initiatives under one business vision- Productivity: Facilitated the review and re-design of the kanban board for the Purchasing team, which resulted in the team reducing their backlog by 20% out of 100 activities per day- Sales Increase: Facilitated a retrospective between the insurance and commercial teams resulting in increased insurance capability within the commercial team which drove a 20% increase in insurance sales

Melbourne, Australia

Reporting to the Data Quality, Analytics and Continuous Improvement Manager I was responsible for producing value-adding analytical reports for customers to support greater customer satisfaction and retention. The role was also required to support the implementation and ongoing development of SAP Business Objects as a customer-oriented reporting solution.My contribution to this role was to improve the relationship and the communication between my team of developers and our internal customers including account managers and senior commercial leaders.Key responsibilities:- Development, delivery and rollout of software training and materials for LeasePlan employees- Using advanced analytical and technical skills to prepare reports detailing fleet management performance, exceptions and recommendations- Undertaking scheduled and ad-hoc reporting activities as required. Maintaining a focus on quality output and consider opportunities to integrate frequent requests into the standard suite- Supporting the SAP Business Objects implementation and ongoing continuous improvement of the tool including prioritising content, documenting requirements, investigating and designing solutions, managing stakeholder expectations and conducting post-implementation reviewsKey achievements:- Training Rollout: Organised, co-designed and delivered training to 73 account managers to support the rollout of a new Analytics tool to 600 clients.- Project Management: Project managed the creation of a new self-service dashboard-style reporting solution for quarterly reviews, introducing a new collaborative style involving business representatives from the conceptual stage. This led to the promotion to my next role (Product Specialist)

16 Countries

Explored 16 countries and became a professional DJ in the process. I co-founded two DJ collectives and played at iconic clubs and bars, including Ministry of Sound in London.

Melbourne, Australia

In this role I supported a local business in harmonising their local CRM with the head office e-commerce solution, IBM Websphere. I also used IBM Coremetrics and Google Analytics to extract insights on consumer behaviour and make recommendations to Senior Leadership, Sales and Marketing to drive additional commercial opportunities.Key responsibilities:• Extracting insights on consumer/user behaviour in order to identify Sales and Marketing opportunities via Google Analytics and IBM Coremetrics• Analysing email marketing performance to increase efficiency of future campaigns via Google Analytics and FutureMail• Benchmarking company KPIs against market using SharePoint BI• Developing and implementing the SEO strategy to drive higher conversion rates using Adwords• Identifying opportunities in critical business systems and processes and designing and implementing the most appropriate solutions to drive business performanceKey achievement:• Designed and implemented a new process to seamlessly import catalogue data from the IBM Websphere portal into our local branch, which resulted in cutting down times and rework from a full day to an hour. This was adopted by other stores across the group and was formally recognised by the CEO of Office Brands.

Roma, Italia

This role consisted of partnering with Project Managers to support key clients, including Telecom Italia, in the process of migrating into digital services. My key contribution to this role was to build relationships at all levels across the business to maximise the take-up of our digital solutions.Key responsibilities:• Sourcing, analysing and interpreting data on web trends, best practice and current industry standards to help provide clients with most effective digital marketing strategies• Providing recommendations to clients on market positioning and web presence strategy• Understanding business requirements from key stakeholder Telecom Italia and translating into technical documents and specs to articulate stakeholder requirements to development team• Ongoing analysis of new operating system to ensure successful implementation and providing recommendations for process improvements based on data analysisKey achievements:• Formal recognition by Project Manager for mediating high levels of conflict amongst peers at critical stages which resulted in a seamless rollout affecting 1500 employees• Designed train-the-trainer course for 52 contact centre operators to embed new research platform for directory assistance operators

Roma, Italia

This role allowed me to build the foundations for both my interpersonal communication and facilitation skills, which are to this day my most recognised trademarks.My key responsibilities were to promote, co-ordinate and facilitate learning methodologies courses for students and professionals.Key responsibilities:• Coordinating and facilitating demonstration events for prospective customers • Designing and reviewing training materials• Facilitating learning methodology training coursesKey achievements:• Nominated employee of the year out of 25 high performing training consultants for influencing take up rates by creating original content on mind mapping techniques• Delivered 1380 hours of facilitation to 1800 clients

Certificate Iv In Training And Assessment, Workforce Development And Training, Competent

The Certificate IV in Training and Assessment prepares experts in their field to become trainers in the vocational education and training.

Master'S Degree, Learning Theories And Media Education, With Honors

Postgraduate Degree, Educational/Instructional Media Design, Honours

Media Education is a repertoire of competences that provides tools to help people critically analyse media messages, offers opportunities.

Bachelor'S Degree, Digital Communication And Media/Multimedia