· In charge of demo, POC and trials for new Nokia products related to fixed access network portfolio:FWA 4G & 5G, DSL, VDSL / Vectoring, Vplus, G.Fast, GPON (OLT + ONU/MDU), NGPON2, IP routing protocols, Cloud, SDN/NFV, AMS & Enhanced.· Working with solution architect team to develop test environment, preparation and execution.· Validates the solution within customer´s environment to ensure all the requirements are covered, establishing the basis to get the final acceptance.· Verifies and validates inter-operation of products: develops test cases, executes tests plan, write fault reports based on troubleshooting and reports results.· Test execution, problem support and network upgrades, during product validation.· Managing tickets opened for ongoing NPI activities, in cooperation with TEC and R&D.· Working with central TSO team to provide L2 support to customer and Front end TSCs.· Organize and participate with responsibilities in technical conference calls within the customer, project management and commercial team.· Provide technical onsite and remote support for ongoing projects.

• Technical team leader and senior OSS engineer for Vodafone multivendor project.• Primary 3rd party vendors OSS interface, to address technical and implementation issues and provide solutions to exceed customer expectations.• Responsible for identifying, investigating, reporting and communicating the resolution of complex technical issues.• Lead root cause investigation and decision on appropriate action in order to achieve resolution.• Monitor the trouble tickets progress escalated to next level of support, perform quality assurance evaluations and coordinate involvement of technical resources if necessary.• Manage weekly meeting with customer, 3rd parties vendor and internal teams, to monitor Multivendor project progress and align communications.• First point of contact to coordinate OSS technical resolution product issues.• Manage emergency problem escalations and set up executive meetings, if needed.• Work closely to delivery and sales team to finalize technical contract aspects. • Organize and coordinate weekly technical reviews with Nokia or Vodafone customer, to discuss Remedy ticket performances, SLA and metrics.

• OSS senior engineer responsible for local technical problem escalations on OSS Nokia- Siemens, Alcatel, SUN, HP and IBM products.• Responsible for local technical problem escalations on Nokia OSS, SUN, HP and IBM products.• Administration, operational support and problem resolution on Nokia NetAct, Traffica, Netviewer,@Commander, IMS and SBC application systems for Vodafone Italy.• Single point of contact for Vodafone Italy, Nokia MSMs and 3rd party vendors, for OSS technical problem.• Proactively work with other team members to solve client technical issues.• Advocate for the customer during system outages.• Take part in Level 2 technical support leading the communication between next level of internal support and the impacted customer group.• Attends periodical customer reviews, to discuss the investigation progress on technical issues not closed.• Manage customer communication to get closure agreement on solved tickets.

• Team leader for TAC support group on OAM technologies.• Managing post-sales services, taking care of trend, profitability and development opportunities.• Responsible for local and international technical escalations. • Main technical customer interface, for problem solving and troubleshooting.

• Customer interfacing, technical problem solving and troubleshooting.• Support for Vodafone Italy UMTS service launch, for any Nortel hardware issues and software anomaly.• Management case issues and escalation to Tech or Customer Prime when necessary.

• UMTS support for OAM integration side.• Configuration, management and problem solving for UMTS service start-up.• Trained customers on field, about UMTS systems.

• Problem solving and faulty management, for BSS (GSM e GPRS) and network supervision (OMC/R) and product anomaly.• Client support, in case of emergency recovery.• Installation and commissioning for radio mobile equipment.

• Team leader of Rome network supervision center.• Leadership and management of 32 technicians inside Rome network center.• Hardware and software data configuration for NSS e BSS equipments using Ericsson OSS platform.• Regional on call prime, for all GSM systems.

• Installation, supervision and maintenance BTS and OMC with Ericsson and Siemens technology.

• Call center operator for service information.

• Network planning, management and activation for temporary national broadcast. • Radio network supervision and problem solving.

• Problem solving for Apple Macintosh personal computer.