Massimo Varisco Email & Phone Number

Lombardy, Italy

Lombardy, Italy

Milan, Lombardy, Italy

Accountable for all Customer Care activities, warranty costs, operations and Program Management Office. In charge of the Company communication channel towards Customers, responsible of the Customer satisfaction process, coordinating with Sales & preSales Team; Currently managing the Technical support Team for OPENFIBER, EOLO & LEONARDO. Coordinating a team of 9 engineers.

Vimercate

Active player on building up the Professional Service Team. This division is in charge of developing new business opportunity in terms of high quality services and customized tools for TLC vendors, players and partners.I'm managing the full ecosystem of the role, creating the business opportunity, approaching Customer, collecting and defining their needs and requests, to delivering accurate financial quotes, as well as commercial offer formalization till completion of the activity… Show more Active player on building up the Professional Service Team. This division is in charge of developing new business opportunity in terms of high quality services and customized tools for TLC vendors, players and partners.I'm managing the full ecosystem of the role, creating the business opportunity, approaching Customer, collecting and defining their needs and requests, to delivering accurate financial quotes, as well as commercial offer formalization till completion of the activity (including time-schedule plan, progress activity report and periodic review meeting).Considerable turnover growth year over year, with a growing pipeline sales for the years to come. Show less

Italy

Post sales technical support for ALU/NOKIA products.

Vimercate

Analysis, management and technical resolution of the most critical problems affecting the Customers concerning NOKIA (former ALU) OMSN/TSS products.Administration of Demo and Type Approvals on OMSN/TSS products.

Italy

Technical Engineer at Integration & Validation Lab for OMSN products. Activities and Responsibility:• Define and execute testing methodologies based on high quality standard & customer needs.• Developing automatic test environment for key products.• Participated/Executing technical demonstration for new products /feature introduction.

Israel

As R&D engineer for Alcatel-Lucent, I joined Native Networks, an Israeli startup company with the role of Validation Manager for Integrated Service Adapter Packet Ring product. Later on the same year, Native Network has been bought by ALU due to the tremendous success of the product developed together.

Product quality & supply chain

Economics And Statistics Science

Diploma Perito Informatico