Massimo Zeppa Email and Phone Number

For the majority of my life, I've worked in the construction field in many different aspects. Understanding Customer service and that the client's needs are of the utmost important, coupled with my passion for real estate, it was destined that I became a licensed real estate agent in Massachusetts. I take great pride in helping people plan out their short and long term real estate needs.

Oversee incoming/outgoing parcel activityEnsure outgoing traffic follows ground and air regulationsEnsure parcels are delivered on time, safely and unharmed

Consultant and PartnerManage Home Improvement Projects

Supporting global IT hardware needs by providing components and troubleshooting expertise. As a 24/7/365 days a year oncall Logistics Representative, I make sure the most important networks never go down for more than 4 hours.

Approximately one day per week perform miscellaneous tasks at this elderly care facilityincluding grocery shopping, transportation to/from the hospital, setting up the beds, &general maintenance

Served as a trusted customer advisor & liaison by providing consulting support & guidanceon the utilization of Monster core products & services to most fully meet & exceedcustomer needsUtilized a systems development life cycle process to gather facts about the present stateof customer practices & expectations for their new hiring & statistics tracking processMonster Worldwide (cont'd)Liaised between the clients & in-house implementation & technical teams during all phasesof the systems development life cycle including project planning, requirements/systemsanalysis, design, build, test, & installation to ensure all parties were managingtimelines accuratelySolely responsible for delivery of the final product & the finish date & oversaw the useracceptance testing process before deploymentDelivered accurate & on-time customer activity reporting & traceability matrices tocustomers, agency & sales representatives; proactively interpreted customer metrics &recommended additional productsCommunicated & negotiated with third party vendors, such as Taleo & PeopleSoft, toincorporate Monster software into their offerings & to ensure successful system & datamigration efforts

Generated new business as well as serviced existing clients.

Assisted the small-to-medium business telesales team with account management & technicalsupport needs for Karma's CRM products (powered by Siebel) & various web administrationfunctions (adding/removing jobs, creating & assigning resume licenses, refreshingpostings, etc.)Assisted customers with job posts, resume searches, target mail campaigns, & resultsmanagement, reporting, & analysis

Responsible for receiving a high volume of inbound customer phone inquiries & maintainingconstant customer service satisfactionProvided customers with quality technical support related to job postings, resumesearches, reporting metrics, & other general inquiriesTrained customers on functionality & usage via web-based software & productdemonstrations

Successfully managed customer service & sales relationships for all Key Accounts at thisreseller of business printing products Provided technical support for elite customers & served as a liaison between customers &the internal IT department Escalated technical support problem tickets to the Senior IT Manager as needed & placeddetail specific printing orders with facility managers Required to achieve quota based upon units sold & total volume generated