Steve Massinello Email & Phone Number

New Hyde Park, Ny, Us

New York, United States

Through years of working with Masimo, I was able to join a great team that provides amazing technology in the most sensitive clinical areas. I am fortunate to work with clinicians that want to take the best care possible of their patients through technology. Reliable Remote Patient Monitoring in Real Time.

Jamaica, New York, United States

Directed more than 30 employees in support including the Helpdesk / (Epic) call center, desktop support and data center. Liaison with leadership throughout Medisys for projects and escalations. Ran upgrade and replacement project of more than 5000 PCs at Medisys. Navigated support teams through COVID difficulty working with IT leadership, HR and infection control. MY teams were an extension and support arm to the clinicians working on the front lines saving lives. Great place to work with a great IT Team!

Queens, Ny

Manage IT Operations and support staff. Manage IT vendors and Managed service providers. IT Project Managing and Implementation, address all requests for new technology from staff as it pertains to the healthcare systemSupports the overall direction and supervision relating to Information Systems throughout the facility Managing the Help Desk employees, policies, procedures and workflow. Improving via ticketing system, technology and feedback from IT staff and St Mary’s employeesKey player in the recommendation, acquisition and implementation of information systems that enhance the patient care and financial environment.Provides overall oversight and management of the Hospital IT initiatives, including.Coordinate all IT operations, develops and executes the IT projects, IT components of the Hospital's strategic plan.Supporting analysts, informaticists, educators, technicians, programmers and other staff in their accurate determination and resolution of problems which affect users.Vendor management, Technology ProcurementI.T. communication liaison to the healthcare system, education and informing users of I.T. related issues, solutions and new implemented technologyHelp to improve safety and security of the healthcare system to improve operations with technology whenever possibleSystem administrator of 4 integrated systems: Vocera, Connexall, Nurse Call (Rauland) and Masimo. Continue to monitor, tweak, pull data from and implement changes to these systems as needed by the facility to improve patient safety and staff workflow.Implementation and Maintenance of Clinical Systems. Workflow analysis, training, and troubleshooting.--Director of Clinical Systems (Promoted to Director of Information Systems)Day to Day liaison for all clinical systems with clinical leaders and staff and vendors. --Application Specialist/Trainer/Help Desk Manager (Promoted to Director of Clinical Systems 2016)St. Mary's Hospital for Children

Greater New York City Area

Administrator, Wireless Communications – VoceraNorthwell October 2015 – May 2016, Bayside, NY and New Hyde Park, NY Manage wireless communications technology deployments throughout the Health System.  Planning and overseeing installation, maintenance and day-to- day operational support of applications and devices.  Manages wireless communications technology deployment throughout the Health System. Creates and manages processes to ensure projects are delivered within budget and on schedule. Manages the application databases. Creates processes for maintaining data integrity and works with clinical departments to keep users, groups and address book entries up to date. Manages devices including maintaining accurate inventory records, managing Return Material Authorization (RMA) and spares pool. Establishes and develops training processes, in conjunction with device vendor(s), for new and super users.  Provides on-site support for reporting and resolving end-user issues including equipment, database and training. Reports technical issues to appropriate vendor/support organization and collaborates with technical support and OCIO to resolve issues. Reviews utilization reports with customer stakeholders (users). Identifies opportunities for performance improvement and implements same.  Develops and administers end-user satisfaction programs through satisfaction surveys. Performs Enterprise Telecommunications duties, including operational and project management tasks, as assigned. Assists in making recommendations on new equipment/devices. May review service contracts, as assigned.

White Plains, Ny

(Promoted from Help Desk Position) Provides System Analyses, design, training expertise to support in-house applications and various third party software Involved in the implementation of new releases, training, documentation, operation and support of system applications. Involved in the maintenance and advancement of Meditech and Mediserve modules, including implementation, testing updates, training, investigation, resolution and notification of issues escalated through HD tickets. Provide support and consultation to Meditech users of Patient Accounts, GL, ADM, MRI and ABS modules including analyzing user requirements, resolving user problems, and conveying training issues.  Demonstrates technical expertise in various operating systems and office automation applications, to provide effective desktop support, including but not limited to Windows, Microsoft Office, Citrix, Dragon Digital Dictation, LibertyNet/Onbase, Groupwise, Active Directory and RightFax  Participates in overall planning, development, and implementation of health care informatics programs, products and services, particularly to support the clinical staff. Analyze specific area assignments and workflow to make recommendations as it relates to the efficiency of hospital operations Provides training to new employees, conducts application training classes as needed for end users and IS personnel Coordinate and conduct training sessions for all information Services Staff in the use of implemented systems and provide on-going application and troubleshooting support. Investigates and when appropriate, recommends the use of new technologies to support IS operations. Attends seminars, trade shows, reviews marketing literature and uses the internet to maintain familiarity with new technology.  Assists user departments in design and development of policies/procedures as needed to facilitate data and information management

Westchester, Fairfield Counties

Troubleshoot, diagnose and repair computers and peripherals for residential and business clients

Ny

I worked in the PR industry on technology accounts from 2000 to 2010. I am no longer in the PR industry. Public Relations, specializing in technology.Serviced clients in all aspects of PR, with positive media outreach results consistently.I have worked for GIles Communications, Omnicom's Ketchum, Environics Communications, MSA Advertising and Mass Communications.

Education record

Bachelor Of Science

Activities and Societies: S.U.N.Y. Oneonta, Graduated May 1998 Bachelor of Science in Psychology, Minor in Theater. September 1999 – May.