Mark Stallard Email & Phone Number

Winnipeg, Mb, Ca

Winnipeg, Manitoba, Canada

Lead animator, character and set designer on a film festival-selected animated short “Don’t Fly Away”Designed, built, rigged, and animated hundreds of stunning characters, props, and stages.Produced dozens of animated music videos Conceptualized, storyboarded, and animated “Aspirations for Life” animated web video for Youth MindedDesigned and animated opening credit sequences for several on-line shows including “Cannabis Castle” and “The Invisible Man Show”Produced and wrote original political satire animated videos on YouTube, including caricatures of famous people.

Winnipeg, Mb

Managed three staff, supporting more than 1200 employees across all Cabela’s locations Canada-wide. Reduced ticket resolution times from 6 weeks to 2 days--average outstanding issues down from over 100 to an average of 6. Coached and guided staff using morning huddles to go over previous day’s challenges and setting the current day’s priorities, and individual one-on-one meetings and coaching sessions.Oversaw IT projects, working with multiple departments to ensure deadlines are met and roadblocks are identified; working closely with project managers.Procured all IT hardware and software for all Cabela’s locations Canada-wide, including hardware for a new store build as well as hardware refreshes in multiple locations. Negotiated price savings with vendors on regularly purchased hardware.

Winnipeg, Manitoba

Scheduled day-to-day activities for 6 technical staff, including onsite calls, remote support, and in-house duties, to provide prompt, professional support to customers. Liaised with clients to address concerns, resolve scheduling and billing conflicts, and to ensure a high level of customer satisfaction. Conducted regular reviews of staff performance, including formal, semi-annual reviews and impromptu reviews of specific projects and tasks. Coached staff to improve performance and bolster relationships with customers.

Winnipeg

Managed four staff in a busy high-volume, complex, technical support environment. Utilized constructive coaching techniques to motivate and train staff to increase productivity. Conducted formal evaluations, initiated coaching plans, and conducted technical writing training for staff to creating clear and easy to write documentation. Analyzed complex systems to produce detailed work plans for mission critical projects. Conducted database and systems analysis, documented CRM software and how it interacted with the MSSQL database. This documentation is used regularly by other departments to aid in standard processes and problem resolution.

Winnipeg, Mb

Led 8 IT staff to implement and support a 150+ seat call centre including telephony, hardware, software, printers, network and security, Windows server 2003/2010, Linux (SUSE/Red Hat), Exchange 2003/2010 and Backup/Disaster recovery systems. Planned and executed IT projects, which were consistently completed on time and within budget. Liaised with stakeholders to define business and system requirements, researched, designed and recommended solutions. Wrote business case justifications and cost/benefit analyses for IT initiated projects, including a complete rebuild of the company’s disaster recovery systems which cost over $50,000 and was implemented without impacting existing systems.

Winnipeg, Mb

Managed the LAN, Active Directory, network security, implementing new technologies, managing PBX, Exchange servers, automated processes, technical lead on all IT projects, led a team of 3 service desk analysts in a environment of 180 end users.Built the network from the ground up, active directory, Exchange 2003, network security, firewalls, phone systems, and document security planning.

Winnipeg, Mb

I supervised four help desk staff, conducted performance reviews, coaching, and made recommendations regarding promotions and discipline.I was the project technical lead for many projects mission critical systems--Lawson General Ledger, Office moves and integration in US and Canada, Print server consolidation affecting 80+ printers and 300+ users.

Bachelor Of Arts (B.A.), Social Science

Education record