Mark Stapleton Email & Phone Number

New York, Ny, Us

Charlotte, North Carolina, Us

Leverage data transformation, validation, and integration skills to respond to Salesforce tickets and sync customer data from multiple sources (Clever, ClassLink, Manual), ensuring accuracy, resolving data discrepancies, and improving overall data quality for informed decision-making.

Stony Brook, Ny, Us

• 400+ hours of hands-on course material, with 1:1 industry expert mentor oversight, and completion of 2 in-depth capstone projects. • Mastered skills in analyzing business problems, data analysis, presenting business insights todifferent stakeholders, SQL, Python and data visualization.• Use SQL to create tools and scalable data solutions to increase knowledge of business aggregated revenue, pricing, workflows, and usage across various businesses and organizations.• Produce queries using an external MySQL database via the PHPMyAdmin interface using a local SQLite.

Somerville, Massachusetts, Us

-Leveraged Excel analytics to collect, analyze, and interpret customer data to identify trends, monitor key performance indicators (KPIs), and provide data-driven recommendations to assess the agents’ effectiveness and drive continuous improvement initiatives, resulting in a significant 25% increase in staff capacity, indicative of adept data processing and analytical skills.-Employed meticulous data tracking methodologies to identify and address anomalies in customer experiences, leading to a 10% reduction in customer churn, demonstrating a keen eye for detail and a commitment to data-driven problem-solving.-Conducted rigorous market analysis integrating customer feedback insights, empowering proactive forecasting of donation patterns and revenue fluctuations, and guiding strategic decision-making processes to optimize business outcomes, underscoring expertise in predictive analytics and strategic planning.-Provided comprehensive training and supervision to remote frontline agents, ensuring accurate and up-to-date database entries sourced from various communication channels, showcasing strong leadership skills and a proficiency in database management and maintenance.

New York, Ny, Us

-Implemented comprehensive fundraising plan, achieving an 80% renewal rate for existing donors, 10% increase in annual contributions, and securing gifts totaling over $50 million.-Utilized data analysis skills to manage a donor database of over one million donors, evaluate the effectiveness of fundraising campaigns, and track caller performance by running daily data reports and SQL queries to measure pledges per hour and conversion rates, resulting in accurate documentation of dollar amounts, gift totals, and efficient donor fulfillment.-Developed and implemented best practices for managing donor incentives programs and budget management activities, utilizing CRM tools like Salesforce to streamline operations and ensure successful execution, resulting in the acquisition of thousands of new supporters annually and the achievement of revenue goals.-Managed B2B customer relationships, utilizing strategic Customer Success Management and Relationship Management techniques to improve customer experience and increase customer satisfaction.-Facilitated fundraising best practices workshops for senior leadership, cultivating high-level donors.-Strategized optimization of website landing pages to ease donor navigation to donation pages and improve overall user donation experience.-Designed talent review structure and implemented a comprehensive performance management strategy to benchmark internal success and create an equitable promotion structure.-Coached and motivated a team of 40+ employees to reach team goals, created donor campaigns based on current events, and researched innovative fundraising mechanisms, leveraging digital assets and marketing expertise.-Conducted 360 performance evaluations and surfaced opportunities for promotions, job rotations, special assignments, and team projects to enhance development and performance.

New York, Ny, Us

Started as a fundraising associate and was promoted to supervisor. Managed several donor databases within the marketing and communications division, responsible for updating donor profiles and presenting analytics reports. Implemented an employee retention program, including modification of hiring practices, resulting in a decrease in employee turnover.

Media Arts

Human Services