Invited professor for disciplines in the management field for postgraduate courses at Tiradentes University.

Management of the Project Office, leading the team of Project Managers in the delivery ofstrategic projects in an multi faceted enviroment;Definition of project management and change management standards (hybrid methodology/ agile / waterfall), advisory support and coaching to the Project Managers team;Accountable for project portfolio management;Focused on people, seeking the continuous development of the team;Construction and validation of business cases for new projects approval, with an data drivenand analytics approach to optimize the resources application;Management and accountability of project an portfolio budgets.Main achievements:Launch of Desty digital bank - https://www.desty.b.br/Lauch of Mulvi Pay - https://www.mulvipay.com.br/

Mapping, modeling and transformation of processes through specific projects and implementations, with an data driven and analytics approach. Context-based approach, mainly agile and waterfall project management, coordinating technical teams and ensuring communication with the client for successful project implementation.Main projects:RPA / Scrum Framework.Overview: Implement automated routines for Cencosud Brasil's CSC, leading a squad of 3professionals.Outcome: Expense accounting processes and public fees payment routines 100% carriedout by robots. Time with treasure checking tasks reduced by 50%.Main technologies and skills: Blueprism, Microsoft Power Automate, Microsoft Excel VBA,Trello, agile project management, servant leadership, definition and prioritization of technicalrequirements, stakeholder management.SAP – Handheld Computer/ Traditional Framework.Overview: Interface development using Handheld Computer for SAP, in addition to trainingthe operational team.Outcome: Implementation of operational routines on the Handheld Computer, freeing upworkstations and increasing the dynamism of the operation.Main technologies and skills: SAP, Microsoft Excel, business analysis, technical leadership, stakeholder management,training.Operational Scheduling / Waterfall Framework.Overview: Develop algorithm for data analysis and work schedule recommendation.Outcome: Prototype developed in Microsoft Excel, final algorithm delivered in Python withaverage optimization of 15% FTE.Main technologies and skills: Microsoft Excel, Python, SQL, business analysis, technical leadership, stakeholder management.Invoice receipt centralization / Lean Framework.Overview: Automation of the invoice validation process and handling of inconsistenciesbefore the arrival of the truck to deliver the products, passing on the activity that occurred ineach store to the CSC.Outcome: Elimination of interruptions at docks resulting from errors in invoices.

Build the product vision with an emphasis on the POS application, mapping business needs, refining user stories and maintaining clarity of the development backlog, negotiating priorities with various internal and external stakeholders. Defining acceptance criteria and working closely with the development team, facilitating the process and reducing the generation of technical debt.Main projects:Centralized Delivery / Scrum Framework.Overview: Implementations in SAP, POS software and logistics processes to eliminateinventory inaccuracies and reduce home delivery time.Outcome: Elimination of stock inaccuracies by recording items for delivery, reduction of average delivery time by 20%, reduction of safety stock due to centralized management.Pricefy / Scrum Framework.Overview: Transform the price checking process with the migration of the legacy system to the web platform provided by Pricefy, from technical specification to implementation in stores with the training of the operational team, leading a squad of 7 professionals.Outcome: 30% reduction in wasted inputs and 50% in task time.COMEX/ Scrum Framework.Overview: Restructure and automate customs clearance routines, leading a squad of 4 professionals, building tools and changing workflows.Outcome: Reduction in the average documentation processing time from 4 hours to 15minutes.NFC-e / Scrum Framework.Overview: Definition of technical requirements and prioritization of user stories to be developed by the team, considering deadline restrictions due to regulatory force, according to the calendar of each state authority.Outcome: Solution developed and implemented in each State within the required deadline.Main technologies and skills: Technical leadership, servant leadership, business analysis, Microsoft Excel, Trello, stakeholder management, Microsoft Sharepoint, Microsoft Excel VBA, Bizagi, Python, SQL.

Leadership of L1 IT operations teams, in remote service activities, maintenance of server platforms and printing outsourcing, ensuring business continuity. Implemented ITIL and COBIT best practices, achieving an SLA compliance rate above 95%, reducing BPO costs through theimplementation of usage quotas and continuous monitoring of assets, in addition to 24/7 coverage in monitoring and managing server platform performance and implementing routine changes.Main projects:Creation of a specialized service desk for Servers / Waterfall Framework.Overview: Structure monitoring desk and first point of contact for incident resolution orscheduled implementations on Windows and Linux servers.Outcome: Team allocated with 6 specialists and 24/7 coverage, freeing up the capacity oflevel 2 and 3 teams for more complex improvement processes.Legacy ERP Migration – SAP / Waterfall Framework.Overview: Leadership of the implementation rollout team for SAP integration with the POS application.Outcome: POS application integrated in 327 locations.Main technologies and skills: Technical leadership, servant leadership, ITIL, COBIT, Microsoft Excel, Linux.

Remote and face-to-face assistance to users on Windows and Linux platforms, maintenance of Linux servers and infrastructure assets. Setup from the scratch of IT infrastructure for new stores opening.