Magáli De Araujo Email & Phone Number

Canada

Kitchener, Ontario, Canada

- Consultative Sales- Establishes strong relationships with customers and Insurance companies.- Assumes responsibility for the entire customer contract agreement process,- Develops account plans and strategies to achieve business growth in the Canadian market

Waterloo, Canada Area

• Achieve revenue goals.• Maintain good working relationships with existing clients previously to enhance client retention and new sales through referrals and references.• Identify and develop new and existing referral sources to develop successful referring relationships.• Actively identify and generate prospects through strategic sales strategies focusing on customers in target markets.

São Paulo Area, Brazil

Overall program performance Work with all internal stakeholders to develop an overall strategy to achieve the company goals.Identify and implement transformational opportunities to expand the corporate cards.Prepare presentations; manage and document selling cycle and customer information.Focal contact point to customers for operational escalations and for issues ( coordination/communication and resolution. )Maintaining the Citi/client Partnership and Relationship. Keeping open, honest communication in the face of sensitive issues. Ensuring client satisfaction.Management of the Citi ProgramEnsured operational efficiency, liaising with Local Relationship Managers on program initiatives, program expansions and local strategies, updating Front Offices and Back-offices of Client/Citi program , ongoing training and support for Client’s program administrators , inform of developments (service improvements, new products).Weekly/Bi-weekly/Monthly calls depending upon client size/client wish/current developments, face to face reviews, maintaining a programme with consolidated processes, cover any issues, exception processes or weaknesses in client understanding/client processes.Create Opportunities for Proactive Program ImprovementInvolved specialist resources within Citi to manage the program successfully, analyzing expenditure to see where Citi can add further value, ensure regular credit limit reviews to minimize declines on cardholder and client level, encouraging optimal use of Citi tools.

São Paulo Area, Brazil

Management of projects to introduce new Credit Cards products for the portfolio’s company, new business development.Performed strategic and budgetary planning of products for introduction and sale in the market.Assisted the market development by identifying new opportunities for improvement.Coordinated reports and monitored products in order to track the sales progress.Defined the procedures relating to the purchase of materials, equipment, and services related to maintenance and reduce costs to improve the quality of services. Reviewed and authorized contract payments with suppliers.Identified opportunities for synergy with other companies and services.Followed and created new partnerships, ensuring compliance with the signed agreements.Conducted meetings related to new projects, partnerships, and incentives.Reduced bank expenses while simultaneously enhancing the company involvement in marketing campaigns.Negotiated the closing of new contracts with suppliers.

São Paulo Area, Brazil

Management of projects to introduce new systems of payment, changes controls, and process in clients.Coordinated the sale of products and Alelo services with the Bank Santander.Managed performance indicators to ensure the fulfillment of annual sales targets in each of the Bank's segments.

Secured establishment credentials, while negotiating amended fees and customer loyalty accountsProject management to improve the flow of receipt by credit card in customers, avoiding frauds in sales of products through the internetAnalyzed fraud reduction and negotiated amended fees that were not in the original customer’s contractIncreased the profitability of my portfolio, taking it from 88th to a 2nd place ranking in the company in less than one year (hunter position).Mapped the sales system of customers to detect internet fraud, achieving an overall fraud reduction of approximately 80%.

I introduced AMEX Products in Global, Large and Middle customers in a total of US$ 82, 2 million of new business in volume in the year 2009, part of this total ( about U$ 5 million ), doing credit defenses locally and in the matrix in the USA.I converted 40% from a list of 160 potential customers by generating a turnover of $ 15 million / month for the company.I increased the revenues of already existing contracts on average 20% per month, surpassing the goals set by the company.

I managed a team of 8 people with the goal of attracting new customers. This job was considered a benchmark in Brazil and AGF insurance later mirrored this model.I designed all the reports for productivity and profitability. Tracking charts of the area were not done until then.I realized performance analysis, feedback, and was responsible for individually hiring and training new employees.

Post Graduated, Project Management, 3.7

Graduated In Tourism Administration, Business Administration And Management, General