Syed Ashher Furqan Email & Phone Number

Etobicoke, Ontario, Canada

• Orchestrated the execution of a comprehensive 1.5-year strategic Customer Service roadmap, employing a structured SDLC approach to drive operational excellence and enhance customer satisfaction.
• Implemented a robust vendor management system, optimizing business processes and fostering strategic partnerships to meet organizational objectives.
• Led cross-functional teams in analyzing complex data sets, leveraging advanced analytics tools such as Power BI and Google Analytics to derive actionable insights and inform decision-making.
• Spearheaded process improvement initiatives, utilizing Agile methodologies to streamline workflows and enhance efficiency across the organization.
• Developed and delivered technical training sessions to internal stakeholders, fostering a culture of continuous learning and skill development within the IT service management team.
• Acted as a key liaison between technical and non-technical stakeholders, facilitating clear communication and aligning project goals and objectives.

Hyderabad Area, India

• Collaborated cross-functionally to enhance e-commerce strategies.
• Directed Amazon’s payment gateway, ensuring effective fraud prevention.
• Implemented and supported 3rd-party e-commerce applications on web/mobile platforms.
• Programmed with SAS V9.2 for statistical analysis.
• Proficient in SAP Hybris and Retail Management Systems (SAP AFS, SAP PGR, DBM, POS BW).
• Experienced in fraud prevention software (LexisNexis, Falcon, Eclips, Mainframe, Innovis).

Hyderabad, Telangana, India

• Designed and implemented a comprehensive data management system, ensuring the integrity and security of sensitive information while facilitating easy access and retrieval for authorized users.
• Managed system upgrades and enhancements, collaborating with IT vendors and internal stakeholders to ensure seamless integration and minimal disruption to daily operations.
• Conducted thorough system testing and quality assurance checks, identifying and resolving technical issues to maintain system reliability and performance.
• Developed and delivered user training programs, empowering staff members to utilize system functionalities and maximize productivity effectively.
• Implemented data-driven decision-making processes, leveraging advanced analytics techniques to identify trends and opportunities for process improvement.
• Provided ongoing technical support and troubleshooting assistance to end-users, resolving issues promptly to minimize downtime and ensure continuity of operations.

Hyderabad, Telangana, India

Trainer and administrator for the Non profit organization

Postgraduate Degree, Information Technology Business Analyst

Computer Science Engineering, Computer Science