The mastermind behind MASTERMND, a digital agency focused on providing resources to give both individuals and organizations the knowledge and insight to master and leverage the technologies of today.

-Establish pre-production rules of engagement-Identify application development teams and application characteristics that are or can use aspects of DevOps; this will form a basis for assessment to choose candidate(s) for DevOps program.-Identify DevOps program stakeholders and their roles (stakeholders for pilot program as well)-Develop recommended integrated DevOps team structure, roles/responsibilities and training requirements-Develop draft set of recommended entrance/exit criteria for any DevOps candidate programs-Develop and conduct a "pre-DevOps" survey to determine customer satisfaction with current development process, available toolsets and development environments-Establish metrics/analytics program to track mission impact and process improvement of the DevOps initiative-Document services offered in the DevOps environment-Establish/identify a development environment that closely mimics the operations environment to mitigate impact of potential errors caused by difference in production and operations environments-Deliver any required scripts, scripting templates or associated code necessary to meet functional and non-functional requirements of the DevOps environment-Specific tasks and deliverables for the contractor include delivering or assisting in delivering:A code repositoryA development environment that functionally matches the production environmentAutomated buildsAutomated testing for builds-Assist in creation of process for code check-in meaning that all developers commit code to the baseline throughout the day -Capability to automatically test every change to the code baseline

• Serves as the first line of defense in urgently ensuring product uptime and stability for the customer of multiple large-scale Live environments; Possesses the ability to multi-task, and keep track of a range of requests / incidents simultaneously, in communicating regular updates and ensuring all Service Level Agreements are met.• Utilizes Linux CLI, Remote Desktop Protocol and physical observation to identify, troubleshoot and remedy issues that arise, such as build failures, server decommissioning, and hardware / network (LAN/WAN) troubleshooting.• Services in-person needs, such as hardware upgrades to servers and cabling (termination and installation).• Accurately fulfills internal and third-party requests for account creation and entitlement alterations on internal development servers, LDAP account management, Amazon Web Services (AWS) administration, branch-to-branch publishing (via AntHillPro), investigating network blocks via Firemon, committing firewall / ACL changes, and administering set-up of DUO/RSA two-factor (2FA) authentication methods.• Actively monitors the network status, device health, and physical state of servers at multiple datacenters located throughout the world, for a number of internal customers, utilizing tools such as Shinken (via SNMP), Amazon Web Services (AWS) and VMware/vSphere, as well as physical checks of local server rooms.• Promptly and concisely escalates service requests and incidents to the appropriate teams via ticketing / tracking systems (ServiceNow / JIRA), and alerts all interested parties (via phone, email, text messaging, or PagerDuty). Utilizes effective communication methods to distribute information precisely and understandably to various tiers of knowledge, understanding and involvement internally, as well as to relevant external (third-party) partners and customers.

Support and technical troubleshooting for dedicated, colocated, and virtual servers, including Windows and Linux, networking, firewalls, load balancers, databases, DNS, and other web-hosting related areas. Also work with SSH, C++, Java, SQL, MySQL, PHP, Javascript, jQuery, WordPress, CFadmin, phpMyAdmin, and others.

ServInt Internet Services is a company that offers managed Virtual Private Servers for their clients web hosting needs. The server architecture consists of a LAMP set up, which is Linux (CentOS and Red Hat 9), Apache, MySQL and PHP. It has been my duty to administer and aid in building, configuring, and troubleshooting and preventing problems.Build Red Hat, CentOS 4, 5 or 6 serversConfigure SSH; ports, users, and SFTP to client specificationsConfigure Apache; virtual hosts, max clients, modulesAdjust PHP Handler; DSO, suPHP, FastCGI and related permissions/ownershipConfigure MySQL; max connections, networking, to enhance performanceConfigure CSF firewall; allow, ignore, deny, and firewall filtering behavior.Use Nagios network monitoring to preemptively identify and address potential problems.DNS; A records, CNAME, MX, nameservers, and zone configurationcPanel; Web Host ManagerParallels; Plesk Panel, VirtuozzoInstall software; Fantastico, Softaculous, Ruby on Rails, PostgreSQL, WHMCS, WordpressWrite Knowledgebase articlesContribute to Workbench Technical BlogTroubleshoot server load, performance, and connectivity issuesManage technical support requests via the Portal ticketing system, email, and telephoneWork in conjunction with Escalation, Admin/Abuse, and Engineering departments

Performed general desktop support tasks using Remedy ticketing platformAssisted in creating a functional Windows 7 image for grant reviewersEducated and provided support to users on 2-factor VPN authentication methodReceived CSR Summer 2011 award for implementation of the VPN 2-factor Authentication.

Assisten in creating a Verification system for grant applicationsIntroduced and trained on various forms of teleconferencing and videoconferencing such as Cisco's Telepresence and IAM.Performed Desktop Support

Arrange conferences calls and meetingPerformed various data entry tasks including spreadsheets and updating databasesPerformed general desktop SupportResponded to internal customer requests