Aaron Brooks Email & Phone Number

Upper Marlboro, MD, US

Upper Marlboro, US

The mastermind behind MASTERMND, a digital agency focused on providing resources to give both individuals and organizations the knowledge and insight to master and leverage the technologies of today.

Baltimore, Maryland, US

-Establish pre-production rules of engagement-Identify application development teams and application characteristics that are or can use aspects of DevOps; this will form a basis for assessment to choose candidate(s) for DevOps program.-Identify DevOps program stakeholders and their roles (stakeholders for pilot program as well)-Develop recommended.

Washington, District Of Columbia, US

Arlington, Virginia, US

Hunt Valley, Maryland, US

• Serves as the first line of defense in urgently ensuring product uptime and stability for the customer of multiple large-scale Live environments; Possesses the ability to multi-task, and keep track of a range of.
• Utilizes Linux CLI, Remote Desktop Protocol and physical observation to identify, troubleshoot and remedy issues that arise, such as build failures, server decommissioning, and hardware / network (LAN/WAN).
• Services in-person needs, such as hardware upgrades to servers and cabling (termination and installation).
• Accurately fulfills internal and third-party requests for account creation and entitlement alterations on internal development servers, LDAP account management, Amazon Web Services (AWS) administration.
• Actively monitors the network status, device health, and physical state of servers at multiple datacenters located throughout the world, for a number of internal customers, utilizing tools such as Shinken (via SNMP).
• Promptly and concisely escalates service requests and incidents to the appropriate teams via ticketing / tracking systems (ServiceNow / JIRA), and alerts all interested parties (via phone, email, text messaging, or.

Support and technical troubleshooting for dedicated, colocated, and virtual servers, including Windows and Linux, networking, firewalls, load balancers, databases, DNS, and other web-hosting related areas. Also work with SSH, C++, Java, SQL, MySQL, PHP, Javascript, jQuery, WordPress, CFadmin, phpMyAdmin, and others.

Manassas, Virginia, US

ServInt Internet Services is a company that offers managed Virtual Private Servers for their clients web hosting needs. The server architecture consists of a LAMP set up, which is Linux (CentOS and Red Hat 9), Apache, MySQL and PHP. It has been my duty to administer and aid in building, configuring, and troubleshooting and preventing problems.Build Red.

College Park, MD, US

Bethesda, MD, US

Performed general desktop support tasks using Remedy ticketing platformAssisted in creating a functional Windows 7 image for grant reviewersEducated and provided support to users on 2-factor VPN authentication methodReceived CSR Summer 2011 award for implementation of the VPN 2-factor Authentication.

Bethesda, MD, US

Assisten in creating a Verification system for grant applicationsIntroduced and trained on various forms of teleconferencing and videoconferencing such as Cisco's Telepresence and IAM.Performed Desktop Support

Bethesda, MD, US

Arrange conferences calls and meetingPerformed various data entry tasks including spreadsheets and updating databasesPerformed general desktop SupportResponded to internal customer requests

Information Systems

Information Systems