Alex Masterson Email & Phone Number

• Write and manage PCI documentation to help the company stay compliant
• Communicate and collaborate with teams across the department in order to assess documentation needs and learn more about the systems I’m documenting
• Research and document Jira ticket standards across the department
• Analyze data files for routers and switches in order to edit Lucidchart graphics
• Create new Word templates for internal documentation

• Manage the format, style, organization, and accuracy of Sisu's Knowledge Base
• Review and edit all client-facing documentation for an agile SAAS company (2-week sprints)
• Communicate with all departments in the company, including support, sales, and development, to align articles to our client’s needs
• Manage the publication process of the release notes by making sure the notes are published on time and are properly disseminated
• Research, test, and document new and undocumented features
• Responsible for adding and editing tooltips

Provo, Utah Area

• Reviewed and edited hardware and software documentation
• Communicated regularly with engineering and software development teams in order to write and edit technical documentation
• Wrote ISO-certified assembly instructions by observing assembly lines and collaborating with production engineering
• Managed the audit of all support documentation (~400 documents)
• Reformatted out-of-date InDesign documents (~700 documents)
• Created new customer training materials for the latest flagship product, including process-based animations in PowerPoint and quizzes

Lehi, Utah

• Created step-by step documentation to help clients accomplish complex processes within the Entrata Property Management software
• Maintained 400 pages of help documentation, keeping it up to date in an agile software environment
• Led the technical writing team's quality checks, scoring 10 articles a month based on usability, clarity, cohesion, completeness, grammar, style, and screenshot quality
• Managed and updated Entrata's style guide for all client-facing help documentation
• Helped hire new writers by reviewing résumés and interviewing prospects
• Chosen to participate in the company's leadership program

Provo, Utah Area

• Researched content and wrote blogs for clients in order to help with search engine optimization
• Wrote Facebook, Twitter, and Google+ posts for clients

Provo, Utah Area

• Finalized over 15 edited manuscripts (250+ pages each) by laying out text and images
• Design templates and covers for future books
• Directly responsible for training all new employees and editors on design and layout processes
• Collaborate with other designers and editors weekly to meet publication deadlines
• Communicate directly with authors to help book design correspond as much as possiblewith the author’s vision
• Prepare images for print by using Photoshop to improve contrast and remove signs of damage or age

Salt Lake City, Utah

• Wrote and edited over 20 articles and activities for departments inside and outside the New Era
• Managed anywhere between five and ten projects at a time
• Transformed difficult religious concepts into captivating content in order to engage youth of different races, genders, and classes all over the world
• Interviewed Church leaders and ghostwrote articles that captured their own voices and ideas
• Helped write Facebook posts each month for the social media team
• Participated in weekly brainstorming and planning meetings with writing and design teams

• Ghostwrote posts with other administrators for upcoming Mozilla events
• Edited and designed posts for style, concision, and audience in order to promote privacy awareness and convince people that being a nerd is actually cool

Provo, Utah Area

• Copyedited around 200 pages of an upcoming novel for grammar, spelling, punctuation, clarity, and style
• Fact checked dates, authors, and Scandinavian names and terminology
• Standardized treatment of spelling, numbers, citations, and translations through a style sheet

Provo, Utah Area

• Oversaw the progress of a children's manuscript, helping to guide it through the editing, development, and illustration processes
• Responsible for making all edits and manuscript revisions
• Ghostwrote key portions of the text (per request of author and company)
• Collaborated and brainstormed with the team to decide on manuscripts, manuscript titles, and substantive edits
• Assisted founders in finding and contracting potential illustrators
• Participated in the company's launch event, Dreamathon, by not only helping prep the school for opening day but also by volunteering to guide groups of children through the interactive exhibits (for more information.

Provo, Utah Area

• Copyedited spelling, grammar, punctuation, and inconsistencies in neuroscience research papers and newsletter articles to maintain journal credibility
• Instructed neuroscience students on basic writing principles to make material more relevant and interesting to other students
• Coordinated directly with 6 authors at a time to enhance clarity, organization, and style in each paper in the simplest way possible

Provo, Utah Area

• Updated broken media links (audio, video, and images) in online courses
• Implemented corrections using HTML, InDesign, Illustrator, and Photoshop (over 1000 total)
• Coordinated with instructors and instructional designers to improve course layout
• Corrected inconsistencies in print and digital course documents

Provo, Utah Area

• Copyedited and proofread CultureGuides for a total of 150 hours
• Formatted texts in InDesign, according to house style
• Queried and corrected factual inconsistencies

Kubernetes For Beginners

I spent 21 hours finishing this course. 15 hours were hands-on KodeKloud labs and in-course labs. I learned how to build yaml files to.

Bachelor Of Fine Arts (Bfa), Communication And Media Studies

Activities and Societies: House of Hope

Ged

Activities and Societies: Academic Decathalon