• Write and manage PCI documentation to help the company stay compliant• Communicate and collaborate with teams across the department in order to assess documentation needs and learn more about the systems I’m documenting• Research and document Jira ticket standards across the department• Analyze data files for routers and switches in order to edit Lucidchart graphics• Create new Word templates for internal documentation

• Manage the format, style, organization, and accuracy of Sisu's Knowledge Base• Review and edit all client-facing documentation for an agile SAAS company (2-week sprints)• Communicate with all departments in the company, including support, sales, and development, to align articles to our client’s needs• Manage the publication process of the release notes by making sure the notes are published on time and are properly disseminated• Research, test, and document new and undocumented features• Responsible for adding and editing tooltips• Create training videos (using Loom) to supplement training documentation for internal employees and external clients• Write detailed release notes for every sprint, including key information about new features, improvements, and bug fixes• Create process-based documentation for all of Sisu's API and Prismatic integrations• Created the company's first release notes template and curated the publication of the first release notes• Built a style guide for the Knowledge Base from the ground up• Created and maintained the company's first glossary

• Reviewed and edited hardware and software documentation• Communicated regularly with engineering and software development teams in order to write and edit technical documentation• Wrote ISO-certified assembly instructions by observing assembly lines and collaborating with production engineering• Managed the audit of all support documentation (~400 documents) • Reformatted out-of-date InDesign documents (~700 documents) • Created new customer training materials for the latest flagship product, including process-based animations in PowerPoint and quizzes • Created and implemented a way for new hires to ask questions, get resources and mentorship, and give feedback throughout their first year at the company

• Created step-by step documentation to help clients accomplish complex processes within the Entrata Property Management software• Maintained 400 pages of help documentation, keeping it up to date in an agile software environment• Led the technical writing team's quality checks, scoring 10 articles a month based on usability, clarity, cohesion, completeness, grammar, style, and screenshot quality• Managed and updated Entrata's style guide for all client-facing help documentation• Helped hire new writers by reviewing résumés and interviewing prospects• Chosen to participate in the company's leadership program• Organized and led trainings on writing and leadership for my team• Communicated system updates to trainers and CSMs on a weekly basis after sprint reviews • Met with product owners regularly to be aware of all current and upcoming system updates• Used HTML on a daily basis to edit online documentation

• Researched content and wrote blogs for clients in order to help with search engine optimization• Wrote Facebook, Twitter, and Google+ posts for clients

• Finalized over 15 edited manuscripts (250+ pages each) by laying out text and images• Design templates and covers for future books• Directly responsible for training all new employees and editors on design and layout processes• Collaborate with other designers and editors weekly to meet publication deadlines• Communicate directly with authors to help book design correspond as much as possiblewith the author’s vision• Prepare images for print by using Photoshop to improve contrast and remove signs of damage or age• Recreate old drawings of maps using Illustrator

• Wrote and edited over 20 articles and activities for departments inside and outside the New Era• Managed anywhere between five and ten projects at a time• Transformed difficult religious concepts into captivating content in order to engage youth of different races, genders, and classes all over the world• Interviewed Church leaders and ghostwrote articles that captured their own voices and ideas• Helped write Facebook posts each month for the social media team• Participated in weekly brainstorming and planning meetings with writing and design teams• Source checked and proofread all proofs

• Ghostwrote posts with other administrators for upcoming Mozilla events• Edited and designed posts for style, concision, and audience in order to promote privacy awareness and convince people that being a nerd is actually cool

• Copyedited around 200 pages of an upcoming novel for grammar, spelling, punctuation, clarity, and style• Fact checked dates, authors, and Scandinavian names and terminology• Standardized treatment of spelling, numbers, citations, and translations through a style sheet

• Oversaw the progress of a children's manuscript, helping to guide it through the editing, development, and illustration processes• Responsible for making all edits and manuscript revisions• Ghostwrote key portions of the text (per request of author and company)• Collaborated and brainstormed with the team to decide on manuscripts, manuscript titles, and substantive edits• Assisted founders in finding and contracting potential illustrators• Participated in the company's launch event, Dreamathon, by not only helping prep the school for opening day but also by volunteering to guide groups of children through the interactive exhibits (for more information, please see video)"The Boy Who Spoke to the Earth" was published and distributed in August 2015 and is available through www.dreamlingbooks.com.

• Copyedited spelling, grammar, punctuation, and inconsistencies in neuroscience research papers and newsletter articles to maintain journal credibility• Instructed neuroscience students on basic writing principles to make material more relevant and interesting to other students • Coordinated directly with 6 authors at a time to enhance clarity, organization, and style in each paper in the simplest way possible

• Updated broken media links (audio, video, and images) in online courses• Implemented corrections using HTML, InDesign, Illustrator, and Photoshop (over 1000 total)• Coordinated with instructors and instructional designers to improve course layout• Corrected inconsistencies in print and digital course documents

• Copyedited and proofread CultureGuides for a total of 150 hours• Formatted texts in InDesign, according to house style• Queried and corrected factual inconsistencies