John Masterson Email & Phone Number

Aberdeen, Scotland, United Kingdom

• Leadership: Managed the Safety & Compliance Audit Team, ensuring timely delivery of the evaluation programme and prompt closure of findings to maintain operational integrity.• Safety Systems Integration: Coordinated the integration of Safety Management Systems (SMS) into Initial and Continuing Airworthiness, driving safety improvement initiatives and maintaining regulatory compliance.• Compliance Leadership: Secured continuity of UKCAA & EASA regulatory approvals for Initial and Continuous Airworthiness, as well as Maintenance Training operations.• Compliance Oversight: Served as an EASA-approved Notified Person, overseeing the compliance monitoring programme for Maintenance MRO Part.145 activities.Key Achievements• Part.145 Subject Matter Expertise: Provided strategic regulatory guidance to operational leaders, ensuring the CAME (Continuing Airworthiness Management Exposition) and MOE (Maintenance Organisation Exposition) remained fully acceptable to national aviation authorities.• Audits & Evaluations: Ensured full compliance with airworthiness standards for Sikorsky S-92 and Leonardo AW-189 fleets, critical to supporting high-stakes Oil & Gas and Search & Rescue operations (SAR).

United Kingdom

• Safety Systems Integration: Coordinated Safety Management Systems (SMS) and Security Management systems, ensuring continuous safety improvements and compliance with regulations.• Compliance Leadership: Ensured the continuity of UKCAA & EASA regulatory approvals across Commercial Air Operations, Initial and Continuous Airworthiness, and Aircrew Training.• Compliance Oversight: Served as approved Notified Person for effective execution of the compliance monitoring programme for Aircrew FCL, ATO, and FSTD and leading compliance audits. • Regulatory Relations: Maintained direct communication with UKCAA & EASA, resolving compliance issues, preparing for audits, and providing actionable KPI feedback to the Senior Leadership Team.• Audits & Evaluation: Designed and implemented the audit evaluation programme, conducting audits across multiple certification areas to ensure regulatory adherence and identify areas for improvement. Key Achievements• Resilience: Maintained the relevance and adaptability of the management system by implementing timely updates to meet evolving regulatory requirements.• Risk Reduction: Monitored and followed up on safety events, including Mandatory Occurrence Reporting (MOR) to aviation authorities, achieving a 50% reduction in findings through collaboration with stakeholders.• Audit Excellence: Conducted and managed over 120 audits during tenure, achieving a 70% on-time closure rate for findings and enhancing operational compliance.• Operational Improvement: Championed operational efficiency and risk mitigation by leading root cause analysis, addressing clusters of errors, and implementing corrective actions.• Safety Culture: Enhanced safety performance by integrating SMS with proactive compliance strategies, resulting in a 15% improvement in safety performance metrics across operations.

Horsham, England, United Kingdom

Scotland, United Kingdom

Gatwick

• Area Quality & Compliance Leadership: Delivered strategic leadership in quality and compliance, collaborating with EURAF leaders and Global HQ Operations to align local and regional performance.• Aviation Compliance: Managed UK compliance monitoring for EASA and international aviation authorities, ensuring regulatory adherence for aircrew training in FCL, ATO, and FSTD.• Maritime Compliance: Ensured UK compliance with EMSA CRM regulations and STCW standards for watchkeeping, IMO guidance, ISO 9001 and ST-0029/0008 and national flag carriers standards.• Area Data Protection & Export Control: Oversaw GDPR regulation, ITAR, and EAR compliance, ensuring proper handling of sensitive data and export control practices across UK operations• Audits & Evaluation: Designed and executed audit programmes for multiple sites, ensuring resilient operations, managing suppliers, and driving continuous improvement.• Operational Assurance: Promoted safety & compliance among new and existing personnel, maintained management systems, and spearheaded UK initiatives across multi-site operations. Global & Cross-border Impact: Worked with EURAF counterparts to standardize quality and compliance strategies, ensuring consistent customer engagement across regions. Key Achievements• Multi-Site Operations: Facilitated multi-site cooperation to deliver a unified “One Company” customer experience, significantly improving operational synergy and efficiency. • Business Transformation Leadership: Collaborated with global teams to successfully manage the UK GDPR Data Impact Assessment, spearheading data protection methods for compliance under ICO, safeguarding data privacy and enhancing organizational practices.• Regulatory & Customer Assurance: Managed recurring Authority & Customer assurance programmes, including the CFIUS review of ITAR/EAR export controls and engagements with Civil Aviation Authorities and HMRC, to ensure consistent operational standards.

United Kingdom

• Technical Consultancy: Delivered short-term technical support for clients, addressing operational challenges and improving organizational efficiency.• Business Development: Provided strategic advice to clients, enabling market expansion, revenue growth, and the establishment of operations in new regions.• Project Management: Led projects related to service and product development, acquisitions, and operational and organizational improvement for aviation clients.• Regulatory Compliance: Designed and implemented strategies to ensure adherence to international aviation standards, facilitating smooth regulatory approvals.Key Achievements• Leading FSTD Manufacturer & Operator: Authored white papers on critical topics, including "Doing Business in the Middle East" and a strategic blueprint for a Flight Crew Training Start-up, helping clients navigate complex market environments.• US ATO & FSTD Operator: Successfully served as Campus Operations Manager in Australia (Brisbane and Melbourne) for RAAF Williamtown, streamlining operations and ensuring compliance with aviation and military requirements.• Service and Product Innovations: Developed and implemented tailored solutions for clients, improving service delivery, operational efficiency, and regulatory alignment.

United Kindom

Global responsibility for management and business administration of the group businessesSpecific responsibility for delivering consultancy services in Asset Acquisition; Program Management; Operational and Organisational Improvement

Doha - Qatar

• General Manager: P&L responsibility for the Integrated Training Centre, overseeing 100+ staff and managing training operations across flight crew, cabin crew, aircraft engineering, and maintenance training.• Project Leadership: Led multiple contract bids and £MM CapEx projects under long-term investment programmes, managing infrastructure, products, and facilities to expand capabilities.• Strategic Planning & Integration: Developed and executed business strategies for the Training Centre, optimizing operational management, resource allocation, and technology deployment. • Regulatory Compliance & Certification: Maintained EASA and local QCAR regulatory approvals, ensuring full compliance across all training operations.• Joint Ventures & Suppliers: Managed strategic relationships with aircraft OEMs and extended sub-contract supply chains to support training operations and ensure service continuity.• Development: Led the growth of Qatar Airways' training capabilities, managing the development of a fully turnkey solution for the airline’s training needs.Key Achievements• Revenue Growth: stablished the Training Centre as a sustainable profit centre, growing revenues from US$2M to US$38M over five years by developing and executing a robust business strategy and optimizing resource utilization.• Capital Investment: Managed the architectural design and project delivery for airline premises, overseeing the acquisition and entry into service of capital equipment resources, and securing US$350M+ in project funding for growth investments.• Strategic Partnerships: Represented Qatar Airways interests in high-profile projects, including: the 15BUSD national Aerospace City project; Airbus A350 and Boeing B787, and Gulf Aviation Academy, • Training Centre Integration: Successfully integrated Pilot, Cabin, Aircraft Engineering, and Human Factors training, setting an industry benchmark for best practices in aviation training.

Crawley, Uk

• Leadership & Management: Directed a team of 12 quality managers and a product liability specialist, ensuring compliance with ISO 9001 and CMMI quality and process standards across bespoke-manufactured civil and military equipment and services.• Bid Programmes: Defined Work Breakdown Structure (WBS) content for new business opportunities, quantifying costs resource-planning and key-competences to assure quality throughout project lifecycles and meeting customer contractual expectations.• Programmes Management: Implemented quality WBS into projects, reporting contractual compliance to the PMO and Board of Directors, ensuring successful delivery and regulatory compliance for a diverse international client base.• Customer Services: Implemented quality WBS into projects, reporting contractual compliance to the PMO and Board of Directors, ensuring successful delivery and regulatory compliance for a diverse international client base.• Regulatory Compliance: nsured global operational regulatory compliance for all equipment and services, meeting diverse international and industry standards.• International Collaboration: Facilitated cooperation with Divisional and Regional process centres, managing supply outsourcing to maintain consistency and operational excellence across borders.Key Achievements• Cost Reduction: e-engineered the product support platform, achieving a 30% reduction in labour costs and 15% improvement in time-to-market across recurring and non-recurring budgets.• Business Improvement: Driving a company-wide focus on SMART operational continuous improvement, Led business improvement initiatives using lean methodologies, transforming the department into a hub for continuous improvement and operational excellence.• Strategic Business Development: Contributed to the integration of over 50,000 text-based process, procedure, and practice documents into a unified, multilingual web-based system for use by over 65k personnel across five continents.

Windsor, Uk

• Quality Management: Directed the implementation and certification of Quality Management Systems (e.g., ISO 13485, ISO 9001 / 46001) to meet international medical device regulatory requirements.• Regulatory Affairs: Managed global regulatory compliance, including US FDA (510k), EU directives, and international standards (ISO 10993, IEC 60601). Represented Keeler as an EU and FDA liaison, ensuring seamless product approvals and regulatory alignment.• Product Assurance: Oversaw product design and manufacturing assurance, implementing processes to meet safety and performance standards across the supply chain.• Supply Chain Assurance: Led strategic partnerships with critical suppliers to improve product quality and reduce defects.• Technical Liaison: Acted as the primary interface with Competent Authorities, Trade Associations, and Enforcement Agencies, ensuring compliance and industry representation.• Leadership: Managed a team of eight direct reports, fostering collaboration and continuous improvement across business operations.Key Achievements• Regulated Industries Transition: Successfully transitioned Keeler’s operating processes to meet European and international regulation with zero productivity loss and sustained market access.• Operational Efficiency: Implemented lean methodologies that resulted in a 90% reduction in rework costs and an improvement in reject rates from 3% to 1.5% through supplier partnerships.• Product Certifications: Directed new product certifications, securing approvals from US FDA (510k), Lloyds, TÜV, and other third-party certifiers, enabling global market access.• Environmental Compliance: Spearheaded environmental standards testing, eliminating shipping failures and ensuring compliance with RoHS/WEEE and international directives.• Integrated Governance Model: Designed and implemented a governance model integrating Quality, Environmental, and Health & Safety to streamline compliance and improve efficiency.

London, United Kingdom

• Conducted advanced research in gas combustion and energy products, driving innovation in energy efficiency and product reliability.• Developed and implemented EU Safety & Performance standards, creating methodologies to ensure products met stringent regulatory requirements.• Led product research initiatives, translating complex technical objectives into actionable test methods and performance standards.• Managed Verification & Validation (V&V) investigations, including modeling of thermal expansion dynamics to optimize energy systems.• Secured and maintained UKAS laboratory certification, ensuring compliance with internationally recognized quality standards and accreditation requirements.Key Achievements• EU Efficiency Standardization: Designed and established the European Union's common efficiency test model for thermal performance assessment, reducing system measurement uncertainty to less than 2%, a breakthrough in energy product testing.• Safety Leadership: Played a pivotal role in the development of methodologies adopted as EU Safety & Performance standards, enabling harmonized safety testing across member states.• Innovative Testing Solutions: Engineered advanced testing frameworks that simplified complex technical evaluations, ensuring consistent and reliable performance validation across multiple product categories.• Cross-Border Collaboration: Collaborated with international stakeholders to align safety and performance standards, fostering partnerships that advanced EU-wide energy product reliability.

Leatherhead, England, United Kingdom

• Laboratory Lead: Served as the principal engineer overseeing safety testing for white goods, brown goods, and business machines in a high-performance lab environment.• Design Safety: Conducted independent electro-mechanical testing for New Product Introductions (NPI), ensuring compliance with national and international safety standards and certification for the UK market.• Design Assurance: Collaborated with clients to develop custom testing methods, provide technical insights, and propose design revisions to meet regulatory standards.Key Achievements• Capability Development: Established new test areas for Medical Devices and Laser Systems, enabling work centre autonomy and expanding ERA’s testing and certification services.• Forensic Testing Expertise: Conducted investigative analysis for the Trading Standards Agency, identifying root causes of non-compliance and safety failures.

Bachelor Of Laws - Llb (Hons), 2:1

M.Sc., Quality Improvement & System Reliability

Higher National Certificate, Engineering

Fast Track Easa Part.M / Part.Camo / Part.145 / Part.66 / Part.147

Easa Doa/Poa Combined Annex I (Part 21)

Naa Inspectors - Easa Aircrew Licencing

Carriage Of Dangerous Goods By Air Certification

Lead Auditor Iso 9001:2015 (Cqi/Irca)

Capability Maturity Model

Eu General Data Protection Regulation Practitioner

Accredited Community Mediator