Michael Masterson Email & Phone Number

The Bull Long Melford

London, United Kingdom

• Responsibilities:
• Assisting with the Operations department Manager
• Scanning in port contracts and side letters and index them on the in-house database
• Answering the telephone to clients/shipping agents and transferring calls
• General administration such as stationary ordering, filing and photocopying

Sudbury Suffolk

• Leading a Customer Service team (10 staff) ensuring they were delivering targets set by our client
• Evaluating my teams inbound calls, grading them and feeding information back
• Administrative duties such as: stationary ordering, booking meeting rooms, filing, updating our Training & Development spreadsheet, some diary management and producing PowerPoint presentations
• Travelling to our offices in London for quarterly meetings

Sudbury Suffolk

• Assisting with the Office Supervisor, completing courier parcel searches and attending daily conference calls
• Reporting sales/product information to our Directors and Clients
• General administration such as completing absence/holiday and overtime forms and expenses, ensuring the correct information was filled out, signed by our department Director and handed into our accounts team on time