Ryan Masterson Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Minnesota, Us

• Designed and optimized LAN and WAN infrastructures by architecting, developing, installing, configuring, monitoring, and maintaining network systems, including LAN, WAN, VPN, IPSec, and TCP/IP, resulting in an increase in network efficiency and uptime.• Administered and secured network hardware and protocols including Fortinet & Cisco firewalls, routers, switches, next-gen firewalls, WLAN, and HA clusters, ensuring robust security and seamless connectivity across all network segments.• Ensured network and infrastructure integrity by maintaining and safeguarding critical systems including Windows servers, Azure, and Microsoft 365, leading to a reduction in security incidents and vulnerabilities.• Leveraged advanced knowledge in enterprise wireless, cellular networks, Azure, server virtualization, and cloud technologies to implement cutting-edge solutions, enhancing network scalability and performance.• Collaborated with security suppliers to integrate and configure video surveillance and access control systems, including network devices, enterprise video management systems, and permissions, which improved security monitoring capabilities.• Managed IP surveillance systems and associated security technologies, including digital video recording, access control, intrusion alarms, and IP cameras, ensuring high reliability and performance in all security operations.• Partnered with security teams for incident response and investigations, leading to timely resolution of security incidents and an improvement in response times.• Configured and continuously monitored network resources to guarantee high levels of performance, availability, security and stability.• Acted as the primary point of contact for network outages and escalations, effectively managing critical issues and minimizing downtime through rapid resolution and communication.• Executed disaster recovery operations ensuring rapid recovery and continuity of services during emergencies.

Minneapolis, Mn, Us

• Directed the project management and deployment of enterprise IT systems including network and surveillance systems, NGFWs, servers, and virtual infrastructures. Ensured the stability and security of platforms like Cisco, Dell SonicWall, VMware, Hyper-V, and TCP/IP protocols, achieving an improvement in system reliability and reduction in security vulnerabilities.• Implemented and managed cutting-edge security and surveillance systems across 25 buildings, including badge swipe technology, intrusion alarms, and extensive video surveillance. Enhanced security infrastructure with direct integration into law enforcement systems, resulting in an increase in security incident response efficiency.• Collaborated with law enforcement to develop IT security awareness and response protocols during the 2020 Minneapolis riots, leading to improved incident management and a reduction in response time for security-related issues.• Maintained and optimized complex Layer 2 and Layer 3 networks with expertise in Cisco, Extreme, Meraki, and SonicWall, leading to an enhancement in network performance and a reduction in downtime.• Oversaw the management of multiple datacenters, MDFs, IDFs, and core production hardware, including SANs, switches, servers, VOIP systems, and fiber circuits, ensuring uninterrupted operations and an improvement in data center efficiency.• Facilitated a seamless transition to a fully remote workforce during the pandemic by leveraging existing VPN capabilities, which supported uninterrupted communication and online activities, maintaining productivity levels and achieving a high user satisfaction rate.• Led the successful migration from Microsoft Exchange to Microsoft 365, transitioning 575 active users and driving the adoption of Microsoft Teams, SharePoint, and OneDrive. Enhanced productivity and flexibility with an increase in collaborative tool usage and a boost in overall team efficiency.

Minneapolis, Mn, Us

• Co-led the development and execution of a modernized web and digital media strategy significantly improving the organization’s online presence contributing to MPRB’s ranking as one of the top parks & recreation organizations in the U.S. • Redesigned, rebranded, and reimaged the organization’s 1,500+ page website creating an accessible, modern, and mobile-enabled destination for over 8K visitors daily • Created and implemented a robust digital media management process tagging and organizing over 3K images and videos • Partnered with Clockwork Active Media to design and implement a best-in-class content management platform

Minneapolis, Mn, Us

• Secured senior-level commitment and expanded the IT budget from $900M to over $1.5M within two years, demonstrating effective financial stewardship and strategic influence that supported significant technology investments and upgrades.• Executed a comprehensive network overhaul across 70+ locations, implementing high-speed broadband and VPN technology. Achieved an increase in connectivity speed and a reduction in operational disruptions through automation.• Negotiated and executed a strategic co-location contract with Lumen, relocating the data center to its premier facility in Minnetonka. Enhanced security, reliability, and performance to meet growing demands, resulting in an improvement in data center uptime.• Migrated and consolidated 50 physical servers into 40 VMware virtual servers and 10 physical servers, reducing the network footprint and achieving over $10K in savings on operating and licensing costs, while improving system scalability and efficiency.

Shakopee, Minnesota, Us

• Led the design and execution of a multiyear IT transformation providing leadership, direction, and coordination of infrastructure, maintenance, and support for a district of five elementary schools, two middle schools, and one high school with over 8K students• Built a team of 11 and oversaw technology budget, establishing a case for growing district IT resources over two years • Planned and executed a major physical move of over 85 servers and core networking switches to the high school establishing primary and secondary networks – improved reliability and minimized service disruption• Championed and drove the integration of advanced classroom technology, including Smartboards, overhead projectors and providing students with mobile devices • Implemented a new and upgraded wireless network enabling the transition of the Minnesota Comprehensive Assessments (MCA) from paper to digital delivery and providing secure and safe access to more than 8000 students • Centralized the technical support center, developed modernized ticket tracking metrics, enabled remote support tools, and cross-trained technicians improving ticket resolution time• Secured two grants of over $10K working in collaboration with the local police department to fortify security• One of the first schools in the region to implement a fiber optic network ring increasing speed, reliability, and security• Served as Chair of a consortium of five Southwest Metro school districts, including Prior Lake, Jordan, and Belle Plaine, facilitating best practice sharing, leveraging resources, and driving change• Chaired TIES, a technology consortium representing 60+ school districts, leading monthly meetings and spearheading initiatives

Minneapolis And St. Paul, Minnesota, Us

• Planned and led a complex migration from Novell NetWare to Windows Active Directory for the university’s Academic Health Center, a population of over 7K students across six colleges, including dentistry, medical, veterinary, and nursing • Seamlessly managed 24/7 operations throughout the multiyear implementation and beyond implementing tools to ensure timely management of any disruptions – successfully stabilized the environment while expanding file and directory services• Developed strategy, identified user populations, defined permissions and controls, scrubbed the existing directory, and executed plans gaining buy-in from key stakeholders and coordinating through a cross-functional team• Partnered with the server operations team to build, configure, and implement and upgraded server technology including P2V migrations and adding four new domain controllers • Implemented and integrated the Academic Health Center’s first Mac server into the network enabling faculty members to use Mac as a primary technology platform

Ba, Economics/Management Studies

Certification, Executive Development Program