Masud Khan Email & Phone Number

Washington, District Of Columbia, Us

*Product strategy development for B2B products in data, analytics, and automated underwriting. Performed customer-centered product discovery to prioritize features and roadmap.*Led transformation of legacy condo underwriting solution to a cloud-based platform on AWS, accelerating Fannie Mae's condo project risk management capability via automated risk reviews. Expanded Fannie Mae condo reviews from 1k to 15k at launch.*Developed self-serve analytics platform used by 19K customers, increasing product NPS by 84% and user base by 20% over 1.5 years. Introduced company's first mobile analytics product to customers.Launched customer-facing APIs, improving operational efficiency and supported Fannie Mae’s COVID-19 response with web-based borrower tools.*Spearheaded product discovery for strategic initiatives in the Single Family business, conducting customer interviews and co-development, market analysis, and competitive research to identify opportunities, shape product concepts, and guide investment decisions. Developed prototypes and business cases that influenced executive prioritization and, secured funding for 0-to-1 product launches.*Advanced product management practices at Fannie Mae, incorporating design thinking techniques, standardizing OKRs, training teams on product discovery and strategy development, and mentoring product owners.

Washington, District Of Columbia, Us

*Established and managed program structures for strategic initiatives, implementing risk management frameworks and executive reporting.*Directed delivery of concurrent projects with 50+ resources across locations, managing budgets from $2M to $10M.*Spearheaded development of a 5-year data transformation roadmap, aligning business capabilities with data strategy.*Led business process improvement sessions, creating requirements for strategic initiatives with leadership and stakeholders.

*Led design and delivery of consumer-facing web and mobile CMS based products across medical, consumer products and media industries.*Defined product requirements for consumer-facing web properties and CMS features.*Managed project budgets and schedules for multiple applications, coordinating international teams.*Clients: Coca-Cola, HGTV, Scripps Networks Interactive, VCA Antech (veterinary network)

Santa Monica, California, Us

*Led product teams of 5-12 members to create web-based applications for scheduling, packaging, and delivering digital products to retail partners.*Developed product vision and business cases with senior IT and business stakeholders, identifying goals, risks, scope, and financial justification.*Developed and managed project schedules, task allocation, change management process, risk identification, and issue resolution.*Managed end-user testing and training for quarterly software releases, managing environment configuration and test data creation.

Santa Monica, California, Us

*Managed a team of five business analysts on application development and analysis projects, overseeing resource allocation and project plans. *Established requirements gathering strategies and implemented documentation methodology, ensuring quality standards for analysis documentation using UML modeling notation.*Led requirements gathering sessions via interviews, group workshops, shadowing, and prototyping. Collaborated on system design for enterprise-wide web applications, documenting “to-be” processes, use cases, system architecture, and user interaction.*Conducted global process re-engineering analysis, modeling “as-is” business processes, identifying improvement areas, and documenting “to-be” processes, resulting in efficiency gains.

Amsterdam, Nl

•financial modeling for joint-venture software development project with media industry partner. Managed engagement P&L and provided performance reports to senior stakeholders.

• Coordinated distribution of digital content for the company’s first online music initiative. Managed weekly releases to digital partners, define business process to integrate digital into traditional production cycle• metrics/KPI & definition for digital business

Mba, Finance, General

Ba, History