Shaikh Masud Pervez Email & Phone Number

Bombay, Maharashtra, India

• Plan and execute targeted POS visits to achieve sales targets through proper placement of products, promotions, and offers to channel partners.• Expand coverage considering the prospect of the business.• Develop sustainable long-term business relationships with targeted POS through regular visits and interactions.• Ensure proper execution of POS material to ensure visibility and brand presence in the respective territory.• Achieve Distribution House Sales & Compliance KPIs.• Manage Distribution Operation as per Distributor Operations Manual.• Ensure a motivated and performing Distribution House Team.• Ensure proper flow of information management and reporting in necessary systems and internal stakeholders.

• Provide expert guidance and sales push to customers through self-learning and behavioral traits.• Enhance customer satisfaction, drive loyalty, and enhance ARPU of Grameenphone customers.• Drive sales and service, campaign opt-in.• Drive digital products and services to customers.

• Drive the Sales & Service KPI's of the Center.• Drive Inner Circle NPS.• Implement Sales & Service Processes.• Ensure proper execution of campaigns.• Manage Non-FTE of the Centers.• Ensure efficient roster, leave, and working hour management.• Evaluate and manage the Non-FTE (Trainee) program.• Lead center operations with the collaboration of concern teams.• Monitor Back Office Control/SAF paper upload.• Manage office security, maintenance, uniform management, and database

• Make informative and successful interaction with “walk in” customers to increase customer base and brand image • Support Center Manager in planning efficient schedule to handle regular customer traffic and maintaining operation standard.• Escalate critical issues to concerned unit timely to ensure positive customer experience• Constantly exude warmth, confidence and politeness to create customer friendly environment in the Center• Complete necessary reporting and other daily supplementary tasks as per instruction

Worked as a customer manager at GPSD project of grameenphone.

Master Of Social Science - Mss, Social Welfare, 1St Class

Master Of Business Administration - Mba, Marketing, 3.68 Out Of 4.0

Bachelor Of Social Science - Bss, Social Welfare, 2Nd Class