Mark Surles Email & Phone Number

Beaverton, Oregon, United States

Portland, Oregon Area

Serviceaide is Re-Inventing IT Service Management with Artificial Intelligence.Intelligent Desk. Intelligent Service. Intelligent Management.

Portland, Oregon Area

Underdog IT Ops product, which means every sale takes great execution to beat the market leader. Top producer on the US West Team in Q4 2016. Top 3 in the new US mid-market team in 2017.

Portland, Oregon Area

CMDB, ITSM, Big Data.Powerful product that works as advertised, but lack of relevance to other than a handful of the most mature organizations means they are struggling to stay afloat.

Hillsboro, OR

I recruited a very talented ISR team that covered all of North America. We achieved 14% year-over-year revenue growth with no changes to the products or staffing, simply due to more skillful execution by the reps. By comparison, this was substantially better than what the company did as a whole YoY.

Hillsboro, OR

I was promoted to manage the Inside Sales team covering the Western US. Out of the three Inside Sales regions, my West team was always #1. The three teams were rolled into one, and I was asked to lead this national team.

Hillsboro, Oregon

I was #2 in the ISR ranks (out of 21) for my rookie year, and made P-Club.

San Jose, CA

Made the largest direct sale in company history to BMC Software in TX. Final steps to close were direct with the CIO (Mark Settle).

San Jose, CA

Cutting edge requirements visualization software with a brilliant CEO, that was a little immature (the organization and the product) to be successful in the timeframe I was willing to wait. Made some of the largest sales for them at the time to companies like Fireman's Fund Insurance, where I worked directly with the CIO (Fred Matteson) to get a very large.

Mountainview, CA

Sold complex model-based software development environment for the safety critical embedded market. Not easy to sell - 1 license sold for $180K. Made the largest sale in company history at that time to Hill AFB.

San Jose, CA

I was always in the top 3, and made Club every year. Was #2 in the US when I left, which was when the company was bought out and everything changed. We sold the then new and unknown Requirements Management product - DOORS. Fought hard and won new accounts at giant accounts like LMCO and Boeing. Good times.

San Jose, CA

Sold a cutting edge visual modeling package (the 'CASE' tool revolution) that supported software design and code gen. The CASE fad faded,and I left as the #2 rep.

Bs, Computer Science

Education record