Mark Swain Email & Phone Number

Boise, Id, Us

San Diego, Ca, Us

San Diego, Ca, Us

San Diego, Ca, Us

Senior manager position responsible for managing implementation of SAAS projects for large Financial Services, Wealth Management and Banking clients from inception to production roll out• Lead the process of new customer implementations• Manage 20+ concurrent onboarding projects all in different phases• Define criteria for success and scope implementation solutions in conjunction with the account team• Serve as a key member of the account management team• Work daily with customers to ensure success of projects and ongoing client satisfaction• Translate customer needs and issues into a set of business requirements• Craft detailed requirements of client solutions that can be passed to solutions engineering teams• Conduct on-site project meetings and status updates with key accounts• Provide ad-hoc troubleshooting and ongoing training for customers• Monitor and report on customer usage for account health• Seek out new customer use cases for upsell opportunities

San Diego, Ca, Us

•Develop and maintain project work breakdown structure and iteration schedule based on product roadmap•Prioritize technical requirements, bug and changes requests in order to maintain a balance between customer and product needs (addressing defects, removing technical debt)•Manage changes in project scope, identifies potential challenges, and devises contingency plans•Identify, manage and mitigate risks and issues•Create and maintain resource, communication, project plans and charter•Manage cross-functional team of architects, developers, testers, business analyst and user education specialist•Create an environment that fosters open communication, transparency, accountability and collaboration to best position the team for success•Define and monitors project milestones and quality indicators in which project progress is measured against•Ensure proper execution of Agile software development methodologies while implementing CMMI Level III best practices

San Diego, Ca, Us

•Consult business partners to clarify and define complex project requirements, budgets and business cases, including statements of work•Establish product roadmaps across multiple releases and maintain a prioritized product requirements backlog for current and future products•Led end-to-end product management, demonstrating ownership of the entire process from beginning to end•Translate and document client business objectives into technical requirements for the engineering team•Manage all requirement changes through formal Configuration Management •Implement compliance with all Government regulations related to security, data privacy (PII) and medical records (HIPPA)•Led sourcing, negotiating and managing outside vendors and external stakeholders•Create and deliver presentations on product goals and plans, including progress reports to internal and external Executive leadership•Assist Business Development Director with potential client briefing and sales opportunities•Represent all company products and services at regional conferences and tradeshows•Regularly seeks out business opportunities via networking or formal contract solicitations

San Diego, Ca, Us

•Designed, built, and unit tested object-oriented web applications using C#, Microsoft SQL 2005, HTML, client-side scripting, CSS and XML•Specialized in presentation layer development with a passion for maximizing application ascetics and the user experience •Debugged, fixed and refactored existing code based on project priorities•Collaborated with requirements owners, project management and architects to validate customer requirements•Responsible for researching, mastering and prototyping new technology and 3rd party commercial products for project use•Performed exploratory testing to expose potential defects and or security vulnerabilities•Provided troubleshooting support to systems engineering and customer support teams•Conducted peer code reviews to ensure programming best practices and extensible design was used