As the IT liaison between business leadership and IT, responsible for leading team members to deliver comprehensive IT solutions across all functions. Utilized a broad skill set encompassing strong leadership, effective communication, and exceptional organizational abilities. - Fostered collaboration and partnership to ensure outstanding customer service and alignment of IT initiatives with organizational goals.- Developed deep knowledge of business processes and IT systems to effectively support stakeholder needs and drive successful project outcomes.- Led the execution of IT projects, enhancing productivity and innovation within the organization.Key Achievements- Successfully conducted three RFPs to identify proper vendor solutions for CMMS Engineering, Workforce Management, and Not-for-profit grant administration.- Coordinated & negotiated multiple statements of work, and MSA, from the identification of a vendor partner through execution. - Onboarded three new Business Analysts and began integration and personal development.- Worked with OCDIO to establish organization data lake functionality, including HRIS and Oracle Peoplesoft to begin the build for workflow automation.- Build relationships with multiple vendors (both existing and new) to ensure clear partnership, accountability and expectations for growing healthcare organization.

Oversee operational support for Best Buy's nationwide sales force, focusing on CRM (Microsoft Dynamics) operational support, proactive customer and order management, and post-fulfillment assistance. Act as a Center of Excellence to enhance productivity through streamlined tools and greater automation, collaborating with Digital and Technology, HR, and Sales Enablement teams.- Centralized Premium Design Center support within the Center of Excellence, collaborating with Merchandising, Demand Planning, and Inventory Operations to enhance services for Best Buy’s 35K store portfolio.- Partnered with Product teams to deliver enhancements during planned Sprints (both 6-week and 2-week cycles), gathering user feedback, conducting functional demos, and updating product backlogs.- Developed a startup process for custom product ordering with EDI interface and 'Box' automation, transitioning from a centralized mailbox to CRM case management (Microsoft Dynamics).- Fostered consistency and collaboration between Category Leaders, Sales Enablement, and Field Leaders to achieve FY25 priorities.- Provided in-the-moment seller support for over 4,000 Consultants and Designers nationwide within the CRM platform.- Proactively managed client orders to ensure timely fulfillment of products and installations.- Maintained a robust performance development framework for 6 salaried leaders and 30+ hourly specialists.- Supported the ordering and fulfillment of custom products.Key Achievements- Transformed a manual order management process into a digital system within CRM, providing sellers with real-time information.- Implemented team realignment initiatives, resulting in an improved seller experience.- Developed enterprise-wide communication tools utilized by the entire sales workforce.- Promoted 4 team members into leadership roles, enhancing team capacity and engagement.- Increased employee engagement by 7% from 2021 to 2022.

Oversaw fulfillment of on-site Geek Squad services and solutions, including large appliance delivery, installation, and repair of consumer electronics. Delivered a world-class client experience while serving as the leader on duty, making key decisions and providing guidance, coaching, and training. Developed effective partnerships with Corporate Support, contingent workers, and third-party fulfillment partners.- Ensured exceptional client experiences in large appliance delivery, PC, and home theater installation and repair.- Focused on cultivating internal and external talent to support growth in the Central Florida market.- Maintained a robust performance development framework for over 100 skilled technicians.- Implemented operational cost reduction strategies through effective fleet management, labor expense control, and monitoring team expenditures.Key Achievements- Achieved a 15% growth in service appointments in FY21.- Improved year-over-year Net Promoter Score (NPS) by 2%.- Generated nearly $1,000,000 in in-home revenue.- Promoted 5 senior technicians and 8 hourly technicians, enhancing team capacity.- Ranked in the top 7 company-wide for overall KPI performance metrics in FY20.- Reduced overall market expenses by 6.7% in FY20.- Decreased labor costs per service outing by 7% in FY20, achieving an NPS of 85.8%.- Promoted 2 Assistant Managers and 4 Senior Installation Technicians during FY20.- Achieved a top 3 NPS ranking in home delivery enterprise-wide during FY19 at 91%.- Reduced labor costs per service hour by 19% in FY19.- Increased overall NPS in North Orlando/Daytona by 4% in FY19.- Expanded service offerings and closed orders growth by 24% in FY19.- Improved third-party installation NPS by 46% in Q4 of FY18.

Created a culture of Operational Excellence to enhance customer experience while maintaining strong control over SG&A expenses through effective labor management and precise inventory oversight. Oversaw inventory integrity, shipping, receiving, labor management, and expense control.- Achieved a 22% reduction in damage write-off costs during FY18 by implementing accurate shipping and receiving management processes.- Increased total solutions business and organic close rate by 2% through improved in-stock levels and a deep understanding of local customer needs to ensure product availability.- Fostered a customer-centric culture at the store front end.- Maintained a robust performance development rhythm for 40+ associates, 2 supervisors, and 1 lead.Key Achievements- Reduced shrink costs by nearly $175,000 during the first two physical inventory cycles.- Improved Net Promoter Score in Front of Store Operations by 13% in FY18.- Promoted 3 new supervisors and 2 new Front-End Leaders.- Ranked in the top 20% for Operational Excellence within the enterprise.- Achieved over 90% in independent Store Experience Audits during FY18, driving foundational excellence.

Oversaw $60 million in total revenue, strategizing to serve a diverse customer base while fostering future leaders through a robust performance development cycle. Delivered net operating profit through revenue growth, total solutions performance, and strategic expense control.- Achieved results in a complex and rapidly evolving mobile and connected environment.- Focused on expanding the connections business and enhancing the premium product mix.Key Achievements- Promoted 2 Supervisors and 1 Manager within the Orlando market.- Drove an 11% increase in premium laptop sales mix.- Achieved a 120% year-over-year growth in cellphone connections in FY15.- Ranked in the top 10% for overall KPI performance in FY15.

Drove exceptional customer and employee experiences while managing $52 million in total revenue and developing internal talent for succession planning. Achieved strong net operating profit through revenue growth, total solutions performance, and strategic expense control.- Managed P&L performance in a high-volume flagship retail environment.- Led the performance development cycle for 110 employees.- Oversaw a retail customer portfolio exceeding $50 million annually.- Conducted regular business group audits and collaborated with the Orlando District Team to achieve business objectives.Key Achievements:- Led the Orlando market in Net Operating Profit for 3 out of 4 quarters as General Manager.- Drove premium business growth through the Magnolia channel, achieving 60% year-over-year growth in the first 12 months.- Increased Customer Satisfaction Index by 6% in FY13.- Reduced employee turnover by 25% in FY13.

Helped deliver a great customer experience for an international location. Help grow international business through connection with local tourism groups as well as strategic partnerships within Best Buy to drive growth through new product and service offerings. - Support and developed growth projects, strategies, and financial outcome for the Kissimmee location.- Partnered with Store GM to create action plans on identified process and execution opportunities. - Developed internal talent bench through Harvest Program, developing multiple part- and full-time associates into current supervisor/managers with Best Buy.Key Achievements- Won 5 consecutive service banners for Services Growth and Client Satisfaction- Selected to teach Assistant Manager University to Orlando Market Management team.- Helped Train Orlando Market in Selling Skills- Promoted 2 supervisors to Manager within D14- Built Relationship with local Apartment Complexes and Purdue University to build Geek Squad Services Brand and drive Best Buy for Business relationships- Partnered with University Book Store to help launch Geek Squad Agent Repair on Purdue Campus

Lead a top performing Product Process team with 22 associates and 2 supervisors. The duties of this role include maximizing profitability through accessory and GMD performance while minimizing cost related to Damaged Write off, Shrink, FW/PSP rejection and End of Life. - Responsible for managing merchandise life cycle- Supported Sales team through merchandising strategy execution- Responsible for inventory integrity for a store who exceeded 38mm annuallyKey Achievements- Maintained schedule integrity and overall store labor management- Responsible for entire store expense control and cash handling- Won 12 district and 6 Territory Operations Banners for Central Indiana District- Won achievers contest for top 5 Operations team in the company. - Developed full time associate into Customer Solutions Manager