Passionate and results-driven Operations Manager with over a decade of experience in the hospitality industry. I specialise in optimising operations, improving customer satisfaction, and driving revenue growth through innovative strategies and meticulous attention to detail. My career is marked by a commitment to enhancing the customer experiences and operational efficiency.Strategic Planning: Proficient in developing and implementing strategic plans to streamline operations and achieve business goals.Process Improvement: Expertise in identifying bottlenecks and inefficiencies, implementing process improvements that save time and reduce costs.Team Leadership: Adept at leading cross-functional teams, fostering a collaborative work environment, and driving performance excellence.Customer Focus: Dedicated to improving customer experience through tailored solutions and exceptional service standards.Data-Driven Decision Making: Strong analytical skills to leverage data for informed decision-making and continuous improvement.
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General ManagerLinguastayTarvin, Gb
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Operations ManagerLinguastay Apr 2024 - PresentChester, England, United KingdomStrategic Planning: Process Improvement:Team Leadership: Customer Focused:
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Business Development ManagerBirchall Foodservice Sep 2023 - Apr 2024Cheshire, England, United Kingdom -
Area Sales ManagerSouth Lincs Foodservice Mar 2022 - Sep 2023East MidlandsField Sales Manager, managing customer accounts from Bedfordshire to North Nottinghamshire, building relationships with business owners and chefs to provide a great service throughout their journey with South Lincs Foodservice -
Operations ManagerSelf-Employed Jan 2015 - Apr 2022East Midlands• Developed, recommended and implemented strategies to improve employee work quality and speed.• Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.• Collected regular customer and employee feedback, interpreting findings to enable corrective action.• Provided expert supervision to department managers and 100 staff members, delivering optimal productivity.• Implemented inventory control measures on Food & Beverage stock to reduce unnecessary expenditures.• Reduced operations costs and headcounts to significantly increase department profitability.• Minimised discrepancies by effectively training employees on best practices, policies and procedures.• Analysed financial data to track and achieve budget targets.• Examined problem-solving strategies, highlighting development opportunities to improve organisational operations
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Bar ManagerNottingham Rugby Mar 2014 - Oct 2017Nottingham, England, United KingdomOverseeing the bar and function at Nottingham Rugby's Lady Bay ground.Stock Management recruitment service standards staff training -
Event ManagerOff Limits® Event Professionals Apr 2011 - Sep 2017Nottingham, England, United KingdomEvent Manager, overseeing corporate team building activities, managing staff and set up.
Frequently Asked Questions about Mat Farnham-Burrows
What company does Mat Farnham-Burrows work for?
Mat Farnham-Burrows works for Linguastay
What is Mat Farnham-Burrows's role at the current company?
Mat Farnham-Burrows's current role is General Manager.
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