Mat Johnson Email & Phone Number

Hatfield, England, United Kingdom

London Area, United Kingdom

Short term contract working with Crown management team on customer success strategy, process realignment and future planning of departmental roadmap.

Hertfordshire, England, United Kingdom

Undertook a variety of voluntary roles within the community whist taking a short career break.

London, England, United Kingdom

• Held overall responsibility for the contracted service delivery on clients’ multi-million-dollar sales of products through multiple business-to-business and e-commerce sales channels
• Managed multiple cross-functional teams, both an on-site team of 10 and a remote team of eight
• Led teams through industry change, ongoing process evaluation, and improvement programmesAchievement Highlight:
• I moved a client’s business from internal operations to multiple third-party logistics providers with no break in services or product availability. I instigated and ran multiple workshops for key stakeholders across.

London, England, United Kingdom

• Took charge of the client’s multi-channel fast-moving consumer goods (FMCG) distribution
• Collaborated with key stakeholders internally and externally across operations, finance, client services. and IT to meet service levels, optimise processes and embed continuous improvement
• Led a team of 23, including 15 internal members and eight remote membersAchievement Highlight:
• I onboarded the client’s multi-tiered supply chain business within the project timeline. 11M+ units across 17.5k SKU's were transferred between multiple locations in the UK and Europe ensuring 100% product availability.

London, United Kingdom

• Oversaw the relationship and service delivery from UCA’s supply chain operations provider
• Worked alongside the internal sales and retail teams to strategise new campaigns
• Optimised sales opportunities in a wide and varied retail landscape
• Improved the e-commerce operation provided by UCA's supply chain partnerAchievement Highlight:
• A new product and the supporting process was created, whereby units could be put straight onto store counters from point of initial store delivery. I worked with a third-party logistics provider to ensure they could.

London, United Kingdom

• Co-ordinated internal European teams to standardise the supply chain solution across territories
• Drove continuous process improvement forward on projects across internal and external teams
• Created and delivered a communication timetable which all territories followed allowing central teams to gain a better insight on current challenges and focus with more efficiency and precisionAchievement Highlight:
• I analysed client processes across five European territories to identify and standardise best practices across their estate. Gaining senior client stakeholder approval allowed me to align and develop a multi-strand.

London, United Kingdom

• Trained and developed the team in a desirable way for this high-profile client
• Led process reviews/gap analysis to ensure client-specific requirements were ready for go-live
• Maintained service levels throughout my tenure, ensuring all contractual KPIs were metAchievement Highlight:
• I transferred a new client across from its incumbent supplier at the contract end date whilst SonyDADC was running under its disaster recovery status due to a major fire at its distribution centre. Despite my company.

Birmingham / London

• Led a cross-functional team to reduce headcount by 50% (€175k) through continual evaluation
• Oversaw the clients reverse logistics requirements at a sister site where activity was managed
• Management of team responsible for meeting contractual service levels and KPIs
• Detailed forecasting and budget planning on a continuous rolling basis Achievement Highlight:
• I incorporated a new client into a multi-function operation that had no previous experience in the relevant industry sector. I began by getting my team to document the client’s standard operating processes and then.

Rugby / London

• Created and maintained a culture of continuous improvement
• Ensured contractual SLAs were met; managed monthly KPIs
• Conducted monthly and yearly rolling forecasts for my clientAchievement Highlight:
• When I took over this role, the client relationship and team motivation and performance were poor. I started with an in-depth investigation into previous issues to establish clear prioritisation. I put together a rapid.

London, United Kingdom

• Responsible for European client base through a team of 10 direct reports
• Accurate forecasting over a rolling 18-month period
• Strict adherence to a variety of KPIs, ensuring multiple contractual SLAs were met

London, United Kingdom

• Account owner for Hollywood Studios' UK manufacturing business