Mat Johnson Email and Phone Number
I offer more than 20 years of experience in leading global organisations and cross-functional teams through complex, multi-strand projects. My experience includes European account management, proactive change management, supply chain expertise, FMCG project management, process evaluation, and remote management inclusive of the UK and Europe. After being made redundant, I am looking forward to my next management job opportunity.In my most recent role, as UK Services Manager at SonyDADC, I managed the transfer of a client’s business from internal operations to multiple third-party logistics providers without any break in services or product availability. This involved key stakeholder management across several organisations to ensure more than 100 processes across multiple business units were mapped and defined. Across more than 50 retailers, all scheduled promotional campaigns and new release products met their in-store targets and launch dates. Profile:✔ 15+ years of experience recruiting and developing high-performance client-facing teams✔ 20+ years with global FMCG organisations on supply chain/customer service requirements✔ Cross-functional/cross-territory project teams and collaboration of multiple business partners✔ Process optimisation and continuous improvement to adapt to constantly evolving industries✔ 20+ years’ leadership experience, demanding clients, fast-moving and challenging environmentsDelivering a good service is as much about people as it is about understanding the tasks, and my people skills are at the heart of everything that I do. I offer more than 15 years of experience building high-performance teams, negotiating with stakeholders, and identifying/solving organisational issues. I have also built up a great deal of experience learning to work with a wide circle of individuals and adapting my leadership/management style to get the best out of any given situation.Mat Johnson07818515614matj29@hotmail.co.uk
Air Business Limited
View- Website:
- airbusonline.com
- Employees:
- 140
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Client Relationship ManagerAir Business Limited Jul 2022 - PresentHatfield, England, United Kingdom
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Customer Service - Project ManagerCrown Records Management May 2022 - Jun 2022London Area, United KingdomShort term contract working with Crown management team on customer success strategy, process realignment and future planning of departmental roadmap. -
Community VolunteerCommunity Action Dacorum Sep 2021 - Apr 2022Hertfordshire, England, United KingdomUndertook a variety of voluntary roles within the community whist taking a short career break. -
Uk Services ManagerSony Dadc Jun 2019 - Jul 2021London, England, United Kingdom• Held overall responsibility for the contracted service delivery on clients’ multi-million-dollar sales of products through multiple business-to-business and e-commerce sales channels• Managed multiple cross-functional teams, both an on-site team of 10 and a remote team of eight• Led teams through industry change, ongoing process evaluation, and improvement programmesAchievement Highlight:• I moved a client’s business from internal operations to multiple third-party logistics providers with no break in services or product availability. I instigated and ran multiple workshops for key stakeholders across multiple organisations to ensure 100+ processes across business units were clearly mapped and defined from the original operations and client service teams to the new sub-contractors and their workstreams. Across 50+ retailers, none of the promotional campaigns or new release products missed their in-store launch dates. Additionally, 6m units (14k different SKUs) were moved around the UK to multiple destinations. -
Account DirectorSony Dadc Feb 2017 - May 2019London, England, United Kingdom• Took charge of the client’s multi-channel fast-moving consumer goods (FMCG) distribution• Collaborated with key stakeholders internally and externally across operations, finance, client services. and IT to meet service levels, optimise processes and embed continuous improvement• Led a team of 23, including 15 internal members and eight remote membersAchievement Highlight:• I onboarded the client’s multi-tiered supply chain business within the project timeline. 11M+ units across 17.5k SKU's were transferred between multiple locations in the UK and Europe ensuring 100% product availability (in both the retail and direct-to-consumer markets). This involved managing the recruitment of a 15-strong team (nine new employees) and overseeing multiple cross-company process alignment workshops and programmes covering different business units and their requirements. Campaign and new release product sales were unaffected during the cutover, ensuring stock worth £4.7M+ in revenue reached their destinations on time.
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Head Of Retail Operations (Fixed Term Contract) - Uca At Universal PicturesUniversal Pictures International Entertainment Jul 2016 - Dec 2016London, United Kingdom• Oversaw the relationship and service delivery from UCA’s supply chain operations provider• Worked alongside the internal sales and retail teams to strategise new campaigns • Optimised sales opportunities in a wide and varied retail landscape• Improved the e-commerce operation provided by UCA's supply chain partnerAchievement Highlight:• A new product and the supporting process was created, whereby units could be put straight onto store counters from point of initial store delivery. I worked with a third-party logistics provider to ensure they could support the shipment of the newly created units. I also worked with retail partners to ensure previous barriers to store colleagues were removed, and invoicing and reporting would remain accurate. Within the first month of trialling this new method of stock delivery, compliance on newly released products increased by almost 18% on previously under-performing stores. -
European Account DirectorSony Dadc Oct 2013 - Mar 2016London, United Kingdom• Co-ordinated internal European teams to standardise the supply chain solution across territories• Drove continuous process improvement forward on projects across internal and external teams• Created and delivered a communication timetable which all territories followed allowing central teams to gain a better insight on current challenges and focus with more efficiency and precisionAchievement Highlight:• I analysed client processes across five European territories to identify and standardise best practices across their estate. Gaining senior client stakeholder approval allowed me to align and develop a multi-strand project plan for the territories. Process improvements delivered a standardised supply chain that generated €250k in savings (headcount reductions, improved lead times for reverse logistics and product availability). Winning over the European business leaders allowed me to add value to the client’s business which needed to be driven by their central team.
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Senior Account ManagerSony Dadc Jan 2012 - Oct 2013London, United Kingdom• Trained and developed the team in a desirable way for this high-profile client• Led process reviews/gap analysis to ensure client-specific requirements were ready for go-live• Maintained service levels throughout my tenure, ensuring all contractual KPIs were metAchievement Highlight:• I transferred a new client across from its incumbent supplier at the contract end date whilst SonyDADC was running under its disaster recovery status due to a major fire at its distribution centre. Despite my company having staff scattered across various London locations and the operations having to be sub-contracted to a third party, go-live dates were still met, and the product was delivered to customers on time. I provided a final review and sign-off on the hiring of the new client services team. I also instigated and ran key-stakeholder meetings to ensure operations and service levels were being met despite operating in disaster recovery conditions.
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Senior Account ManagerArvato Supply Chain Management Jul 2009 - Dec 2011Birmingham / London• Led a cross-functional team to reduce headcount by 50% (€175k) through continual evaluation• Oversaw the clients reverse logistics requirements at a sister site where activity was managed• Management of team responsible for meeting contractual service levels and KPIs• Detailed forecasting and budget planning on a continuous rolling basis Achievement Highlight:• I incorporated a new client into a multi-function operation that had no previous experience in the relevant industry sector. I began by getting my team to document the client’s standard operating processes and then mapping them against existing internal workflows. I conducted a detailed gap analysis to identify issues that needed to be addressed and accounted for. Finally, I led a cross-functional project team that reduced headcount by 50% (€175k) through continual evaluation and improvement initiatives. Within two months of running the client’s business, their central team used the UK territory as the benchmark for the other territories around Europe. -
Business Account ManagerTechnicolor Sep 2005 - Jun 2009Rugby / London• Created and maintained a culture of continuous improvement• Ensured contractual SLAs were met; managed monthly KPIs• Conducted monthly and yearly rolling forecasts for my clientAchievement Highlight:• When I took over this role, the client relationship and team motivation and performance were poor. I started with an in-depth investigation into previous issues to establish clear prioritisation. I put together a rapid process improvement plan using joint workshops to address and resolve issues and get the key stakeholders across both businesses to buy into its success and delivery. The client supported my strategy for improvement. Within six weeks the account was operating a successful partnership with the client. The blame culture was replaced by one of partnership, highlighted by a quick reduction in escalations and team members wishing to leave the account. -
Customer Service ManagerTechnicolor Jan 2003 - Sep 2005London, United Kingdom• Responsible for European client base through a team of 10 direct reports• Accurate forecasting over a rolling 18-month period• Strict adherence to a variety of KPIs, ensuring multiple contractual SLAs were met
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Account ManagerDeluxe Entertainment Services Group Jul 2001 - Dec 2002London, United Kingdom• Account owner for Hollywood Studios' UK manufacturing business
Mat Johnson Education Details
Frequently Asked Questions about Mat Johnson
What company does Mat Johnson work for?
Mat Johnson works for Air Business Limited
What is Mat Johnson's role at the current company?
Mat Johnson's current role is Client/Customer Services Manager ✔ FMCG Supply Chain Specialist ✔ Change Management ✔ Process Realignment ✔ Remote Management ✔ Cost Reduction Analysis ✔ IT and Operational Strategy ✔ Team Development ✔.
What schools did Mat Johnson attend?
Mat Johnson attended University Of Worcester.
Who are Mat Johnson's colleagues?
Mat Johnson's colleagues are Rahul Mishra, Eleni Eleftheriou, Sharon Murray, John Trowbridge, Ekachai Sala, Patrycja Kedzierska, Eva Barnett.
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