Mat Pledger Email & Phone Number

Portland, Oregon Area

 Currently working as part of a 3-person team to provide advanced support, repair, maintenance, installation, analysis, and testing of various network, server and end-user systems.  Primary person responsible for all network and cybersecurity duties including ensuring proper systems hardening, Active Directory and IPS/IDS management, setup, configuration and maintenance of switches and firewalls, implementing network redundancy and ensuring proper failover configuration. Design and development of the network including defining network security, VLANs, routing, managing antivirus, log analysis and change-management documentation.  Executing server backups, completing file transfers between systems, implementing archiving standards, procuring and maintaining SSL certificates.  Programming and scripting in PowerShell. Maintaining and adjusting the Nimble SAN data storage system. Since May 2019 have been handling many Systems Manager duties and tasks including new systems deployment, managing 200+ servers both onsite and cloud based (AWS/Azure), installation of monitoring software, system resource reporting and management, assisting with the planning and implementation of various ISO compliance initiatives.

Greater Salt Lake City Area

 Worked as part of a two-person team in an MSP environment assisting companies ranging in size from 2 to 200+ employees  Managed Windows servers with Active Directory, File Services, HyperV/VMware and various application services.  Advised, directed and implemented new IT topologies, hardware, and software solutions including routing/switching equipment, servers, workstations, phones and printers.  Worked directly with clients to create and/or disable user accounts, define and set permissions, created group policies and managed email accounts using Office 365/Exchange.  Handled Enterprise level backups and file restorations, both onsite and to cloud storage using Barracuda and various other programs.  Regularly setup new office space and workstations including running a total of over 25,000 feet of Cat 5e, phone and various other network cables.  Interfaced with external vendors for clients’ industry-specific software to initiate setups, perform updates, issue resolution, and various other technical tasks. Independently recognized and took ownership of clients’ technical needs, communicated potential issues before they arose and presented viable solutions.

Greater Salt Lake City Area

 Worked as part of a five-person team to provide pre-sales and post-sales support of thousands of local internet customers and assisted with the installation and troubleshooting of those customers’ internet service via phone, email and on-site visits.  Diagnosed and corrected complications with Home and SOHO networks and conducted wireless (WiFi) wellness walk-throughs and evaluations.  Network responsibilities including utilizing and configuring MikroTik and Nortel managed switches and Ubiquiti wireless access points.  Participated in on-call 24x7x365 support rotations for customers after-hours technical issues and concerns.  Managed the company’s proprietary Helpdesk ticketing system and conducted daily quality control follow-up calls to ensure complete resolution of reported items

Greater Salt Lake City Area

 Sole person responsible for managing company-wide IT needs for 50+ employees including installation, scheduled maintenance and break-fix of Windows servers, routers, firewalls and desktops/laptops.  Responsible for research, purchase and deployment of all servers, computer equipment and software.  Managed Active Directory, Sonicwall Firewalls and Shoretel VOIP phones  Created and maintained relationships with vendors and 3rd party providers for the procurement and utilization of all hardware and software needs.  Facilitated remote employee access via VPN software connections, performed basic and advanced troubleshooting tasks on end user workstations

Provo, Utah Area

 Main duties involved traveling to customer locations across the nation to perform in-person trainings and Q&A sessions for customized software.  Assisted development team with the conceptual design of new software features and participated in Beta testing.  Conducted follow-up training and informational webinars with clients using Citrix.  Provided advanced level helpdesk and technical support for the company and its customers.