In charge of coordinating and receiving all of the books for the Next Generation Indie Book Awards, maintaining the entry database, and disseminating books to judges across North America.

* Monitor all various communication channels with students* Distribute certificates and final marks for all completed courses* Manage registrations and memberships for IAP College students* Administer final examinations to students

• Provide counsel for Undergraduate and Graduate level re-entry students in higher education setting• Responsible for academic advisement for re-entry students through their academic progression.• Accountable for serving as liaison between the student and the University regarding policies and procedures.• Assures all applications and forms associated with the degree programs are processed accurately and in a timely manner.Environment: Microsoft Office Suite 2007 (Excel, PowerPoint, Word & Outlook) on Windows XP, Proprietary Software

• Create strategies for success to assist over 400 students in their academic, personal, and professional lives.• Motivate students by linking course curriculum to their professional and life goals• Foster collaboration and goal setting to assist students in reaching their personal and professional goals• Provide guidance around UOPX policies, procedures, successful study habits and working in teamsEnvironment: Microsoft Office Suite 2007 (Excel, PowerPoint, Word & Outlook) on Windows XP, Microsoft Access 2007, Proprietary Software

• Created bi-annual and quarterly presentations to provide guest satisfaction analysis for various industries.• Interacted with clients via phone, email, and quarterly in person presentations using Microsoft PowerPoint.• Worked with multiple Project Managers across a variety of clients to develop, implement, and maintain long-term customer satisfaction tracking studies using Microsoft Access databases.• Managed customer service help lines by answering client questions and provide education/training on all SMG programs. • Helped launch new client with one of the largest international presence to date (Spring 2010), managed development of all international locations and survey installation• Created and conducted 1-hour training webinars for clients' corporate office staff, Regional VPs, Directors and Store Managers on a regular basis. The goal of these training sessions was to simplify complex custom report-building features so that end users could create the reports needed to monitor customer feedback.• Created additional Microsoft Access Database queries to obtain special reports requested by Regional VPs, Directors, Store Managers, or the Direct Contact for clients.Environment: Microsoft Office Suite 2007 (Excel, PowerPoint, Word & Outlook) on Windows XP, Microsoft Publisher 2007, Microsoft Access 2007, Microsoft Dynamics SL, Salesforce.

• Managed film concession programs for both domestic and international exhibitors - create all post-program recaps, case studies, and sales analysis for movie studio review. • Designed and write copy for direct mail and email marketing material to over 3,000 theaters.• Responsible for customer database management, research, and ad hoc requests.• Maintained all office supplies and materials for each individual employee.• Acted as Executive Assistant to all four managing partners: coordinated all travel, client accommodations, and holiday correspondence and client gifts.• Assisted with the development of client proposals and presentation materials (e.g. PowerPoint, Excel, and other documents).Environment: Microsoft Office Suite 2007 (Excel, PowerPoint, Word & Outlook) on Windows XP, Microsoft Publisher 2007, Microsoft Access 2007, QuickBooks, Salesforce.

• Coordinated the marketing sign projects across all functions (including design, legal, and production) for all areas (e.g. books, multimedia, and café).• Day to day management of outsource partners which provide printing, quality control, and distribution services. • Maintained expenses within the established market budget.• Provided consistent communication to the marketing team members and all levels of executive management. • Coordinated the release, review, and approval of all signage by major publishers, movie houses, and music studios before production and distribution.• Maintained project management database in order to communicate with all necessary parties as to status of each individual project and sign.• Communicated all signage information to Store Planning team in order to help compile and produce monthly Store Placement Guide which was distributed to over 1200 stores.Environment: Microsoft Office Suite 2003 (Excel, PowerPoint, Word & Outlook) on Windows, Microsoft Publisher, Microsoft Access, Adobe Photoshop, Adobe Dreamweaver, Adobe Illustrator, Kodak Insite - Online Proofing Software, Project Tracking Software

• Responsible for all communication for the department (email, phone, and walk-ins).• Supervised and trained all student workers assigned to the front office staff.• Represented university and provide information to prospective students during orientations, open houses, and all recruiting events.• Oversaw all marketing products used as promotional advertising for the department.• Maintained housing database and Freshmen Connections program using Microsoft Access.Environment: Microsoft Office Suite 2003 (Excel, PowerPoint, Word & Outlook) on Windows, Microsoft Publisher 2003, Microsoft Access 2003, PeopleSoft

• Design and teach intermediate and advanced classes for commercial and proprietary software and editing procedures.• Manage multiple corporate projects by coordinating team activities and assigning tasks to individuals as required.• Perform quality assurance tasks including - proofreading, report checks, and other reviews.• Communicate schedules to internal team members and external partners to meet deadlines.Environment: Microsoft Office Suite 2000 (Excel, PowerPoint, & Word) on Windows, Lotus Notes, 2 Additional Proprietary Software Programs, PeopleSoft