Matan Levi Email & Phone Number

Israel

Product manager of CRM system and management of the entire department.Management of the system customer's services and support. Delineating and refining customer requests.Project Supervision and Implementation Management, end-to-end execution.Conducting product meetings with the development team biweekly.Preparation of an annual work plan and its presentation to the management, compliance with quarterly and annual goals and objectivesConducting training sessions to customers.Generating performance and tracking reports and distributing them to the management.

Rehovot, Center District, Israel

Providing services for residents' inquiries, handling emergency events, transferring essential information to relevant authorities and departments within the municipality.Setting objectives, overseeing employees, and managing the service center.Establishing a new CRM (Customer Relationship Management) system and implementing it across all municipal departments, including training all employees and providing continuous support and training until full implementation and ongoing work with the system.establishment of a cloud-based system for sharing and preserving information among call center agents and managers.Responsibility for the operation and maintenance of overall computer systems, information and control, including ERP system, CRM system, CALL CENTER system, municipal application, cameras, and other systems.Preparation of an annual work plan and its presentation to the management, compliance with quarterly and annual goals and objectivesGenerating performance and tracking reports and distributing them to the management.

Rehovot, Center District, Israel

Providing support, training, installation services, and implementation to the company's clients.

Israel