Matas Džiugas Email & Phone Number

Vilnius, Lt

As the International Sales Manager at LW group, I played a crucial role in growing our company’s business around the world. My work involved more than just selling shipping containers; I also had to think ahead about global trade, supply and demand to set our prices right across different continents. This planning was key to moving our stock to the right place at the right time, to make the most of different trading times during the year.This comprehensive role required not only a strategic and analytical mindset but also a hands-on approach to international business relations and a deep commitment to operational excellence. My success was measured by the robustness of our supply chain, the strength of our customer relationships, and our ability to adapt quickly to the dynamic global market.Main Responsibilities: * Handled the sale of shipping containers across Europe, Asia, United States, South America, India and China. * Kept an eye on the market and predicted how changes could affect our stock needs and prices. * Took care of the entire sales process, from making the initial offer to finalizing the contract. * Focused on creating and keeping strong bonds with our clients to help our business grow. * Kept track of our container stock around the world, making sure we had the right amount where we needed it. * Bought shipping containers at good prices, thinking about where to buy and move them to save money. * Looked after terminal operations in different countries to make sure everything ran as it should. * Went to trade shows abroad to represent our company and meet potential new clients.

As a Customer Success Specialist at Hostinger International, I was the frontline connection between the company and our global clientele. From July 2020 to October 2021, my days were centered around ensuring client satisfaction and fostering successful relationships through various communication channels like live chat and email, always in fluent English.In this role, my aim was to not only solve problems but also to contribute to the customers' success through our hosting services. I was dedicated to turning challenges into opportunities for improvement and building trust through every customer interaction.Main Responsibilities: * Regularly interacted with clients to address their inquiries, provide assistance, and resolve any concerns, facilitating a smooth customer experience. * Actively engaged in selling hosting services by capitalizing on live interactions, understanding customer needs, and positioning our services as solutions. * Troubleshooting a range of issues from hosting snags to web development hurdles, ensuring clients' websites ran without a hitch. * Handled sensitive billing matters, including processing refunds and navigating through the complications of fraudulent payments with attention to detail and a commitment to ethical practices.

During my tenure as a Store Operator/Seller at Circle K from October 2018 to July 2020, my part-time role revolved around delivering excellent customer service and efficiently handling day-to-day operations. This role demanded a combination of customer service skills, attention to detail, and the ability to multitask in a fast-paced environment. It was a role where clear communication was crucial, not just in serving customers but also in collaborating with the team to keep the service station running smoothly.Main responsibilities: * Engaged with customers to provide a friendly and attentive service experience, ensuring their needs were met with professionalism. * Operated the cash register with precision, managing transactions and maintaining accurate financial records. * Received goods, organized stock, and meticulously arranged items on shelves to ensure the store was well-presented and inventory levels were maintained. * Prepared quick-service food items, adhering to safety and quality standards to provide customers with fresh and appealing options. * Maintained the cleanliness and orderliness of the service station, creating a welcoming environment for customers and upholding the company’s standards.

Bachelor'S Degree, Finance, General

ISM University of Management and Economics is the first privately owned institution of management education in Lithuania. The university.

Certificate, Data Science

Turing College is an online AI college for busy professionals. As a constituent college affiliated with Woolf, a higher education.

Bachelor'S Degree, Information Systems And Cyber Security