Mataya Bernholt Email & Phone Number

Walker, Michigan, United States

Managed Purchase Order Fulfillment: Established and maintained communication with vendors to ensure timely delivery of purchase orders, monitored order status, and resolved any discrepancies.Processed and Fulfilled Customer Orders: Processed rack order requests from customers and sales representatives, ensuring accuracy and adherence to deadlines.Maintained Vendor Database: Updated and maintained vendor information within the I9 system for optimal efficiency and data integrity.Ensured Order Accuracy: Conducted daily reviews of EDI reports to identify and address any order fulfillment issues.Software Proficiency: Utilized Microsoft Office Suite and K3S software on a daily basis to perform essential buyer assistant tasks.Maintained Inventory Levels: Updated and maintained accurate inventory data to optimize stock levels and prevent stockouts.Communicated with Marketing Team: Collaborated with marketing team members to ensure alignment between purchase orders, inventory levels, and marketing campaigns.

Grand Rapids, Michigan, United States

Orchestrating customer invoicing processes with a commitment to accuracy and timeliness.Conducting meticulous data entry tasks to maintain organized and up-to-date records.Proficiently creating and utilizing Excel spreadsheets for streamlined data management.Facilitating co-op deals to enhance collaborative partnerships and business opportunities.Submitting claims to manufacturers with attention to detail and adherence to established procedures.Ensuring the seamless delivery of customer invoices to maintain positive business relationships.Diligently tracking and managing profit margins to optimize financial performance.Engaging in effective email communication to facilitate internal and external correspondence.Proficiently conducting data entry tasks to maintain organized and up-to-date records within the Bistrack system.Expertly navigating Qfloor to download B2B files, ensuring the availability of essential data for business operations.

Celina, Ohio, United States

Wapakoneta, Ohio

-Working in high-volume, 24x7 technical call centers. Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client issues.-Consistently praised for communicating effectively with both technical and nontechnical users. Known for excellent problem-solving skills and patience in dealing with frustrated users.

Coldwater, Ohio

-Assisted customers with instructional support and product troubleshooting.-Escalated customer concerns, store issues and inventory requirements to supervisors.-Contributed to business growth by confirming customer satisfaction with service and quality.-Delivered fast, friendly and knowledgeable service for routine questions and service complaints.-Assisted customers during selection process and helped choose perfect products to meet individual needs.-Collaborated with customers after sales to identify and resolve service, account or technical product issues.- Assisted customers via phones, chat, and email in a quick and professional manner.

Lima, Ohio Area

-Learned roles of other departments to provide coverage and keep store operational.-Drove sales and add-on purchases by promoting specific item options to customers.-Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.-Greeted incoming customers and provided personable and knowledgeable service.-Maintained flexibility to work varied schedule, including nights and weekends.-Stayed up to date on current item discounts to support promotions.-Helped customer locate and select appropriate merchandise throughout store.-Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.-Worked closely with front-end staff to assist customers.-Kept check-out areas clean, organized, and well-stocked to maintain attractive store.

Celina, Ohio

-Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.-Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.-Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.-Helped customers find specific products, answering questions and offering advice.-Troubleshot and resolved issues with cash registers, card scanners and printers.-Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.-Worked closely with front-end staff to assist customers.