Corey Kirkpatrick Email & Phone Number

Carlsbad

Greater San Diego Area

After the closure of our Anaheim office, I was requested to relocate to our San Diego office to take on the role of Team Lead for the restructured Marketing/SEO Division. On top of my regular duties as a Website Marketing/SEO Specialist which included the responsibility of new account introduction, retention, and escalated calls; I was also responsible for.

After a year, I was then promoted to the Website Marketing department. Given a specific client base to work with mainly organizing and improving their web-marketing initiatives & content management using creative content writing, search engine friendly strategies involving cleaning website code, content writing, proofreading, editing, and the use of.

New Account Specialists guide clients through the beginning stages of creating their website. This included but not limited to custom website design, search engine optimization, troubleshooting, and initial instruction to teach clients how to manage their website.

Began as a Customer Support Representative, assisting clients with support issues relating to their hosted websites, Including HTML/CSS scripting, website design, e-mail and product troubleshooting.

Responded to customer inquiries regarding products and services; Resolved product or service issues by clarifying the customers' complaint and determining the cause of the problem; diagnosed general Internet related problems and recommend solutions; expedites correction or applies credit adjustment, notified other departments or outside partners of need.

Provided “on the phone” technical support experience. Completed tasks within various departments of technical support, including Tier 2 Escalations, initial/ongoing Broadband roll outs, and USAA Major Accounts. Acted as a substitute supervisor on many occasions.Acted as floor liaison to product development meetings, reporting new issues with product and.

Certification, Mcsa, Mcp, Ccna

Associates, Graphic And Multimedia Design