Mat Schulz Email & Phone Number

United States

Spartanburg, South Carolina, United States

• Directly responsible for all site related IT operations including server configuration, uptime, and support, user support, and all site related server and VM administration. A member of the North American windows.
• Migrated site from a recovery operation in a mixed VM host environment with a number of physical servers to an ESXi 6.7 VM environment.
• Implemented an IT infrastructure that meets corporate standards according to set policies.
• Migrated and\or deployed a variety of application, file, and web servers from an aging physical and VM configuration to a vSAN environment and an upgraded VMWare platform.
• Assisted with or managed multiple aspects of the IT transition during an acquisition scenario where DR procedures were deployed.
• Assisted with the configuration of, and the migration of, user and server hardware between parallel LANs.

Spartanburg, South Carolina, United States

• First technical contact to all new clients. Responsible for the migration of new clients to our hosted environment or our managed solutions.
• Team lead in solution implementation, upgrades, and migrations at client sites.
• Assisted with or led a team in data center maintenance operations.
• Assisted with or led the team in data center server and server software upgrades,maintenance, and migrations
• Assisted with the implementation of virtualization technology and SAN storagetechnology to grow from 20+ physical servers to 100+ virtual machines on several hosts.
• Assisted with the migration of a 2,000+ user base from physical servers to virtual servers.

• Performed on site repairs, upgrades, and installations
• Interfaced with consumers to learn their needs
• Assisted with migrations from local networking to cloud based or hosted solutions.
• Performed desktop PC troubleshooting
• Assisted with server and server/client software troubleshooting
• Assisted with exchange and active directory maintenance and support

• Interacted with clients from various backgrounds.
• Used fact-finding skills to gain valuable insight into customer problems and facilitated a resolutionquickly by utilizing all resources available.
• Overcame stalls and objections to the non-payment of legitimate delinquent accounts while maintaining professional attitude in high-tension situations.
• Assisted consumers through the process of student loan consolidation, and offered limited counseling in regard to student loan management.

• Shift manager who was known under Starbucks’ assessments for “legendary customer service”.
• Was responsible for employee management over various shift rotations consisting of a highly diverse and dynamic staff.
• Entrusted with cash handling procedures including balancing cash total and completing deposits of all cash received.

• Responsible for troubleshooting and repairing DSL, cable, and dial-upconnections to the internet for end-users.
• Worked closely with small business owners to troubleshoot ISDN, cable, and DSL connection problems.
• Supported connectivity in the following Operating Systems: Windows XP, 2000, 98 (SE), 95.
• Utilized technical knowledge to help customers troubleshoot DNS and re-configure network settings both for dial-up and cable connections.
• Remotely accessed and configured a broad range of Cable and DSL modemsfor both home and business users.

Bachelor'S Degree, Philosophy/Religion

Participated in County wide education oriented research project

Education record

US-SC-Mauldin