Covala Group is a proven enroller and administrator of voluntary, supplemental individual disability benefits for large employers. Since 1993 we have connected employees of our clients to over $4.5 billion of income protection. We have also assisted Fortune 500 companies in the development and implementation of group life insurance, corporate owned life insurance, and long term care programs.• Manage a group of eight employees with functions in billing and production to help facilitate client administration.• Review policies and procedures to determine where efficiencies can be built throughout billing and production.• Re-evaluate training materials to create more consistency and improve the amount of time needed for training.• Executed quality assurance standards through all team processes for a 98% success rate.

Sparrow makes it easy for employers to care for their people with the first true end-to-end employee leave management solution. Industry-leading tech is coupled with a world-class leave specialist team to automate the most painful parts of leave across the US and Canada. With Sparrow, companies that care, are able to reduce compliance risks, enhance the employee experience, operate better, and contain costs.• Provide a high touch leave of absence experience for employees through communication and scheduled check-ins in all stages of a leave.• Accurate review of all eligible benefits with an employee throughout the leave of absence.• Partner with both internal and external key parties to ensure employees are paid accurately and on time.

Covala Group is a proven enroller and administrator of voluntary, supplemental individual disability benefits for large employers. Since 1993 we have connected employees of our clients to over $4.5 billion of income protection. We have also assisted Fortune 500 companies in the development and implementation of group life insurance, corporate owned life insurance, and long term care programs.• Automated redundant tasks to increase accuracy and timely delivery of billing items (invoices, payroll, audits).• Assisted in training new billing team members to help them become fully functional.• Simplified current payroll model for Partners, of an international law firm, to ease administration of payroll for the organization, firm and insurance carrier.

• Managed a group of ten employees with functions in office management, billing, enrollment and production, that facilitated client administration.• Coordinated paper and web communications for 60+ institutional clients with 100% compliance per client deadlines.• Maintained payroll, invoice, and audit functions for institutional clients covering over $24 million in annualized premiums.• Executed quality assurance standards through all team processes for a 98% success rate.• Organized and facilitated team building events and holiday parties through leading the Fun Committee from 2017 through 2022.

• Implemented a custom billing system to fit carrier and institutional client needs, which increased productivity by 50% for 40+ institutional clients.• Maintained 20% policy retention rate for insureds who left institutional clients (both in policy and premium retained).• Trained new associates on administrative and billing procedures and processes to improve job knowledge, accuracy and efficiency.• Coordinated the reorganization of the firm’s functions which resulted in the creation of specialized teams.

• Analyzed compensation and complex plan design to determine benefits for employees. • Developed client relationships by providing accurate data and resolving issues efficiently. • Fostered relationships with insurance carriers and vendors to ensure proper and timely execution of client service requests.• Played instrumental role in the primary testing for new enrollment site launched in 2014.• Worked closely with institutional clients, mainly for our law firm clientele, to ensure that overall participation of new enrollees remained at or over 20%.