Matea Bubić-Chan Email & Phone Number

• Covala Group is a proven enroller and administrator of voluntary, supplemental individual disability benefits for large employers. Since 1993 we have connected employees of our clients to over $4.5 billion of income.
• Manage a group of eight employees with functions in billing and production to help facilitate client administration.
• Review policies and procedures to determine where efficiencies can be built throughout billing and production.
• Re-evaluate training materials to create more consistency and improve the amount of time needed for training.
• Executed quality assurance standards through all team processes for a 98% success rate.

San Francisco, California, US

• Sparrow makes it easy for employers to care for their people with the first true end-to-end employee leave management solution. Industry-leading tech is coupled with a world-class leave specialist team to automate the.
• Provide a high touch leave of absence experience for employees through communication and scheduled check-ins in all stages of a leave.
• Accurate review of all eligible benefits with an employee throughout the leave of absence.
• Partner with both internal and external key parties to ensure employees are paid accurately and on time.

• Covala Group is a proven enroller and administrator of voluntary, supplemental individual disability benefits for large employers. Since 1993 we have connected employees of our clients to over $4.5 billion of income.
• Automated redundant tasks to increase accuracy and timely delivery of billing items (invoices, payroll, audits).
• Assisted in training new billing team members to help them become fully functional.
• Simplified current payroll model for Partners, of an international law firm, to ease administration of payroll for the organization, firm and insurance carrier.

• Managed a group of ten employees with functions in office management, billing, enrollment and production, that facilitated client administration.
• Coordinated paper and web communications for 60+ institutional clients with 100% compliance per client deadlines.
• Maintained payroll, invoice, and audit functions for institutional clients covering over $24 million in annualized premiums.
• Executed quality assurance standards through all team processes for a 98% success rate.
• Organized and facilitated team building events and holiday parties through leading the Fun Committee from 2017 through 2022.

• Implemented a custom billing system to fit carrier and institutional client needs, which increased productivity by 50% for 40+ institutional clients.
• Maintained 20% policy retention rate for insureds who left institutional clients (both in policy and premium retained).
• Trained new associates on administrative and billing procedures and processes to improve job knowledge, accuracy and efficiency.
• Coordinated the reorganization of the firm’s functions which resulted in the creation of specialized teams.

• Analyzed compensation and complex plan design to determine benefits for employees.
• Developed client relationships by providing accurate data and resolving issues efficiently.
• Fostered relationships with insurance carriers and vendors to ensure proper and timely execution of client service requests.
• Played instrumental role in the primary testing for new enrollment site launched in 2014.
• Worked closely with institutional clients, mainly for our law firm clientele, to ensure that overall participation of new enrollees remained at or over 20%.

Bachelor Of Business Administration - Bba, Strategic Human Resource Management

Architecture

Architecture

High School, Architecture