* Demonstrate empathy and prioritize customer queries to deliver exceptional service and address concerns promptly. * Take ownership of customer interactions, upholding company values and maintaining a high standard of service.* Implement effective time management practices to enhance efficiency and ensure optimal performance in daily operations.* Act as a liaison between the customer support team, management, and customers to facilitate communication, improve service delivery, and boost business productivity.* Gain valuable experience working with customers from diverse ethnic backgrounds, adapting communication styles to meet varied needs

Draft and compile detailed project reports using Microsoft Office, ensuring accurate and timely documentation of project progress and outcomes.Create, update, and maintain Excel spreadsheets as required to support project tracking and data analysis.Prepare and update project schedules utilizing Microsoft Project, ensuring alignment with project timelines and deliverables.Actively participate in meetings to gather and understand project requirements, contributing to effective project planning and execution.Monitor and track project plans and maintain comprehensive documentation to ensure project milestones and objectives are met.Manage contracts, oversee expenditure, and track pending payments from clients to ensure financial accuracy and compliance.Develop and sustain strong relationships with key accounts, contractors,vendors, and consultants to support project success and operational efficiency.Collaborate with all departments within the organization to resolve issues and address availability problems, facilitating smooth project operations.Respond to online queries and phone calls with accurate information,providing clear and effective communication to stakeholdersWork collaboratively as part of the team to achieve project goals and contribute to a cohesive work environment.Undertake additional duties as required by the role, demonstrating flexibility and a commitment to fulfilling job responsibilities.