As a dedicated Customer Support and Digital Operations Specialist, I combine technical aptitude with exceptional service delivery. A proud Bachelor of Computer Applications (BCA) graduate, I achieved an impressive 86%, ranking top 2 in my class, reflecting my strong academic foundation and commitment to excellence.In my role as a Lead Computer Operator, I successfully managed a team of nine while overseeing the digitalization of certificates, maintaining data accuracy in Excel, and ensuring seamless uploads on government platforms like Pehchan.com. My experience also includes resolving customer queries and improving operational workflows, enhancing efficiency and client satisfaction.While my professional experience has not yet involved working in the IT industry, I have a basic understanding of programming in HTML, CSS, and Java and am eager to grow in this field. I am highly motivated to take on opportunities where I can apply my foundational knowledge while learning and developing advanced programming skills to contribute effectively to organizational goals.With a passion for customer support, data analysis, digital marketing, and programming, I am committed to continuous learning and innovation. Let’s connect to explore how I can bring value to your team while advancing my technical expertise.