A business professional who has delivered consistent and exceptional results over 16 years across Service Delivery, Program/Project Management and Client Relationship Management for leading global organizations. Has a proven record of introducing strategic off-shoring and global optimization efforts. A candid advisor and catalyst to change in systems, processes, and technologies that meets ever changing business demand of Fortune 500 clientèle. Has contributed to over $ 30 Million in savings for all my clients along my career span through Business Process Improvements, Innovation and Global Shared Services Delivery.A customer centric Leader who has successfully managed customer life cycle for clients across U.S, Europe and APAC regions. Has managed P & L for U.S/UK Clients for last 8 years, currently managing a profit center of $300 Million of annual revenue.