Er. Mateen Shaikh Email & Phone Number

Toronto, Ontario, Canada

Supervise daily operations to ensure efficiency and smooth service.Manage and organize shift schedules to maintain adequate staff coverage.Oversee team performance, ensuring high standards in customer service and product quality.Collaborate with other shift leads for seamless shift transitions.Monitor and maintain inventory levels, product quality, and safety protocols.Train and integrate new employees into the team.Address customer inquiries and resolve complaints to enhance the customer experience.

Toronto, Ontario, Canada

Interned as a supporting auditor and technical subject matter expert for SOC 2 Type 2 audits, assisting CNCM clients in meeting compliance standards.Conducted detailed assessments of client environments in public and hybrid cloud platforms to verify security and compliance.Assisted in developing and tailoring technical audit interview questions specific to each client environment.Reviewed essential client documents, policies, and procedures to support audit readiness and regulatory compliance.Engaged with subject matter experts to assess technical controls and compliance practices.Supported change management processes and performed configuration checks under guidance.Collaborated with CNCM’s experienced professionals, gaining mentorship and hands-on experience in compliance auditing best practices.

Etobicoke, Ontario, Canada

In my role as a Customer Service Representative at Shell Canada, I am effectively managing a high volume of customer inquiries and issues via phone and email. I am providing detailed and accurate information about our products, services, and promotions, leading to enhanced customer satisfaction and retention. As well I am collaborating seamlessly with cross-functional teams and maintaining comprehensive records of customer interactions using CRM software.1. Exceptional Issue Resolution: Consistently recognized for resolving challenging customer issues, enhancing overall customer satisfaction.2. Knowledge Expertise: Demonstrated profound knowledge of company offerings, successfully articulating product details and promotions. 3. Efficiency with CRM: Maintained meticulous records of customer interactions within CRM software, contributing to the seamless flow of information within the organization.

Dubai, United Arab Emirates

Successfully managed three diverse departments - Mechanical, Bodyshop, and Detailing - while advancing from a Sales Advisor to a Key Account Manager role. Demonstrated exceptional versatility and adaptability within a dynamic organizational structure.• Collaborated closely with clients to understand their vehicle-related concerns and requirements. Employed analytical skills to assess issues and efficiently assigned tasks to dedicated personnel, ensuring prompt resolution.• Utilized digital tools such as Monday.com, Excel, and Word to document tasks, enabling clear communication and task execution. Ensured designated team members had accessible, comprehensive instructions for task completion.• Managed a diverse clientele, including VIP clients, B2C, and B2B customers. Played a pivotal role in fostering partnerships with prominent automobile dealerships like Alba Motors, contributing to business growth.• Spearheaded the generation of comprehensive monthly reports encompassing sales, services, profit, and loss. Provided valuable insights into product utilization and profit generation, supporting strategic decision-making.• Actively participated in the procurement process, engaging with existing dealers to assess and inspect required products. Ensured a streamlined supply chain to meet operational demands.• Assumed responsibility for departmental sales, particularly in-house products, critical to monthly profit targets. Maintained meticulous records to monitor performance against set targets.

Pune, Maharashtra, India

•Product Training and Quality Assurance: Commenced my career at Bosch as a Trainee, mastering the assembly and handling of various products. Focused on precision and timeliness in assembling Electronic Control Units (ECUs) and Anti-lock Braking Systems (ABS) within specified timeframes.• Floor Management Expertise: Elevated to the role of Floor Manager post-training, assuming responsibility for training new team members. Conducted rigorous quality checks on assembled products, ensuring minimal errors and disruptions. Assigned individuals to specific machines to streamline workflows.• Assistant Supervisor Leadership: Progressed to Assistant Supervisor within a year, where I orchestrated departmental operations. Meticulously planned schedules, including shifts, lunch breaks, and tea times, while monitoring workforce allocation and production volumes. Utilized Microsoft Suite tools for comprehensive project tracking and organization.• Team Management: Successfully led and supervised a team of 8 to 12 members, including Trainee Engineers and Floor Managers, fostering a collaborative and efficient work environment.

Maharashtra, India

• Enthusiastic Intern in the Production Department, demonstrating dedication and passion.• Offered dedicated support in a high-paced environment, fostering a collaborative atmosphere.• Acquired proficiency in specialized mechanical engineering software.Gained a strong understanding of fundamental mechanical engineering principles and explored core concepts across various engineering disciplines.

Postgraduate Degree, Project Management

Activities and Societies: Project Title: Cape-stone Brief Description of the Project: This project aimed to create an efficient.

Mechanical Engineering, Production

Diploma, Mechanical Engineering

School, Junior High/Intermediate/Middle School Education And Teaching, Ssc